AskNicely Reviews in June 2025: User Ratings, Pros & Cons

"Inherited AskNicely from a colleague - easy to learn - helpful staff"

What do you like best? I inherited AskNicely from a colleague and was instructed to "run with it." So I jumped in and found it fairly easy to navigate. I had a couple of questions on how to do things, and I got great help via their chat support. That is really what sold me. They even went in and changed a bit of the interface on what I was getting confused about so that people in the future wouldn't have the same question/confusion that I did. I like this kind of proactive product ...

"Dutch plant breeder who makes integral use of Ask Nicely"

What do you like best? It is a very orderly mail that is sent to the customer. Also, I can add our company logo in the mail. This makes it more personal towards the customer. The recommendation question is asked and the customer can click on one of the numbers from 1 to 10, when one of the numbers been clicked on, the site of Asknicely opens. Then the next question is asked: Can you tell us why you have chosen a <figure>? Below can also be checked whether any more contact must be included ...

"Fast and Friendly customer feedback"

What do you like best? Survey recipients can contribute easily. What do you dislike? It's a bit expensive for small business. Recommendations to others considering the product: If your company has traditionally had difficulty obtaining reliable, consistent feedback from your customers, it may be because you've been asking too many questions or asking too often, or you've made it cumbersome somehow. Ask Nicely makes it so easy and so unobtrusive for your customers that you are almost ...

"Simple set up, highly customisable, great customer support"

What do you like best? We found AskNicely to be a really simple solution for automating our NPS surveying and data collection. The API is simple and easy to use, and any questions we had about setting up were answered thoroughly and precisely by their support team. We found their survey emails to have the best looking design on multiple email clients vs competitors, and they offer a good level of customisation to the email, landing page, and thank you page. What do you dislike? The only ...

"Great service."

What do you like best? I think the customer service at onboarding was really good. What do you dislike? Nothing. I don't know what more to say other than that. What problems are you solving with the product? What benefits have you realized? It's great to see changes in our NPS.

"High Customer Response Rate, Easy to implement and our daily digest of raw honest customer feedback"

What do you like best? Easy to set up and use, well interfaced and can be used to provide feedback by clients, team members, projects and many other different segments. Most of all it's easy to use and provides a feedback loop in real-time so service failures can be turned into customer engagement successes instantly with a "Hi, we're aware your not happy, I'm sorry to hear it; how can we make it better..?" call. What do you dislike? Reading the results and comments can become a little ...

"High Customer Response Rate, Easy to implement and our daily digest of raw honest customer feedback"

What do you like best? Easy to set up and use, well interfaced and can be used to provide feedback by clients, team members, projects and many other different segments. Most of all it's easy to use and provides a feedback loop in real-time so service failures can be turned into customer engagement successes instantly with a "Hi, we're aware your not happy, I'm sorry to hear it; how can we make it better..?" call. What do you dislike? Reading the results and comments can become a little ...

"Loving Ask Nicely"

What do you like best? We love the quick and simple set-up process. It's made it easy for us to recommend Ask Nicely to several of our clients, knowing that they'll get off to a painless start. What do you dislike? We haven't found anything to dislike so far. What problems are you solving with the product? What benefits have you realized? We've found Ask Nicely to be a great way to gauge customer satisfaction when our clients have multiple stake-holders. We can quickly check whether our ...

"Loving Ask Nicely"

What do you like best? We love the quick and simple set-up process. It's made it easy for us to recommend Ask Nicely to several of our clients, knowing that they'll get off to a painless start. What do you dislike? We haven't found anything to dislike so far. What problems are you solving with the product? What benefits have you realized? We've found Ask Nicely to be a great way to gauge customer satisfaction when our clients have multiple stake-holders. We can quickly check whether our ...

"Who would have thought NPS could be this addictive!?"

What do you like best? Loving the honest comments coming through from our customers, and being able to tag them against the types of transaction we do and which human they spoke to within our company. What do you dislike? The addiction - I spend too much time browsing through the results. There should be a pill to take for this sort of thing. Recommendations to others considering the product: Just do it - get amongst it! What problems are you solving with the product? What benefits have you ...