Drive customer loyalty with real-time feedback.
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AskNicely offers custom pricing plan
AskNicely, a customer feedback and NPS software, has garnered high praise from users for its intuitive interface and seamless functionalities. Users appreciate the ease of use and the ability to send customized surveys to clients effortlessly, leading to enhanced customer engagement and insightful feedback. One standout feature highlighted by users is the ...Read more
Simplifies feedback collection and management, providing real-time insights for quick actions.
Easy integration with various platforms like CRM, JobAdder, Salesforce, and Slack, enhancing usability and functionality.
Excellent customer service and support, offering guidance, onboarding assistance, and responsiveness.
Efficient automation features for surveys, follow-ups, and email notifications, saving time and improving response rates.
Limited customization options for individual survey parameters and restrictions on resending surveys, hindering full flexibility.
Some users may find the initial setup complex, especially when integrating with current CRMs or other systems.
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Showing 751-760 out of 787
BM
Brendon M
04/26/16
"Perfect tool for capturing product NPS"
What do you like best? Simple, straightforward and quick to set-up Excellent customer support Clean & easy user interface What do you dislike? Unable to format email responses Mixpanel integration isn't real-time What problems are you solving with the product? What benefits have you realized? Validating product eperiements
MJ
Molly J
04/26/16
"Product Manager"
What do you like best? Simple to use, very intuitive. Love all of the integrations they have - having one with Intercom was key. They're still very simple but have enough of a robust feature-set to meet the needs of my company. Customer support was very helpful setting up a unique use-case for me. What do you dislike? They don't offer a way to split the list of people to send the survey to before actually sending it out. So I couldn't have two different types of people to send the survey to ...
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MJ
Molly J
04/26/16
"Product Manager"
What do you like best? Simple to use, very intuitive. Love all of the integrations they have - having one with Intercom was key. They're still very simple but have enough of a robust feature-set to meet the needs of my company. Customer support was very helpful setting up a unique use-case for me. What do you dislike? They don't offer a way to split the list of people to send the survey to before actually sending it out. So I couldn't have two different types of people to send the survey to ...
Read more
BM
Brendon M
04/26/16
"Perfect tool for capturing product NPS"
What do you like best? Simple, straightforward and quick to set-up Excellent customer support Clean & easy user interface What do you dislike? Unable to format email responses Mixpanel integration isn't real-time What problems are you solving with the product? What benefits have you realized? Validating product eperiements
JC
John C
04/22/16
"Simple yet powerful NPS solution"
What do you like best? Simplicity combined with the flexibility to have customized follow up questions. That together with the integration with Slack and Intercom make for a powerful NPS survey solution. What do you dislike? They need to improve their mobile survey experience. We've had a few folks give us a "5" intending to provide the highest rating but they couldn't see the next row of options. Ask Nicely has committed to fixing this issues soon. What problems are you solving with the ...
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DL
David L
04/21/16
"Great NPS tool. "
What do you like best? The email sent to the customer looks better than any other tool we considered. Additional content can be added to the email Zapier integration Simple to use What do you dislike? Feedback management could do with enhancement to flag that the communication is completed Recommendations to others considering the product: Do a trial. It quick and easy and the results will speak for themselves. What problems are you solving with the product? What benefits have you ...
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DL
David L
04/21/16
"Great NPS tool. "
What do you like best? The email sent to the customer looks better than any other tool we considered. Additional content can be added to the email Zapier integration Simple to use What do you dislike? Feedback management could do with enhancement to flag that the communication is completed Recommendations to others considering the product: Do a trial. It quick and easy and the results will speak for themselves. What problems are you solving with the product? What benefits have you ...
Read more
LP
Lucy P
04/21/16
"Many uses for AskNicely"
What do you like best? We use this for a variety of systems - it is very versatile and easy to use. Really like that we see individual responses direct to our email, as well as weekly summaries automatically. What do you dislike? Nothing at this stage, but I dont use all your products. What problems are you solving with the product? What benefits have you realized? Gathering feedback on several systems internally, customer feedback and internal team feedback. As a global company, it is a ...
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SP
Steven P
04/19/16
"Amazing platform, great support!"
What do you like best? We looked at the various platforms out there and what set AskNicely apart were the customizations we could make to both the NPS email that went out and to the way the workflow looked to the customer. Love the ability to have better control over the template! What do you dislike? I haven't really noticed anything I do not like! Recommendations to others considering the product: Support is great. I had an issue with one feature and the support staff pushed an update to ...
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SP
Steven P
04/19/16
"Amazing platform, great support!"
What do you like best? We looked at the various platforms out there and what set AskNicely apart were the customizations we could make to both the NPS email that went out and to the way the workflow looked to the customer. Love the ability to have better control over the template! What do you dislike? I haven't really noticed anything I do not like! Recommendations to others considering the product: Support is great. I had an issue with one feature and the support staff pushed an update to ...
Read more
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
