AskNicely Reviews in June 2025: User Ratings, Pros & Cons

"Deceptively elegant"

What do you like best? This is a class piece of software. We develop software for a living, so we know how hard it is to make software this easy to use. We have gained great insight into how our customers feel about us, using this tool. And it just keeps working for us with the automated processes, which is great as we are a small and stretched team. What do you dislike? You do need to keep the customer list up-to-date which takes some vigilance, which is not in itself a bad ...

"Great tool to aid customer reviews"

What do you like best? Simple and easy to use tool that requires little work for the customer to give an accurate feedback. What do you dislike? Can not publish a comment yourself. Often a customer will respond to email instead of clicking to publish. This means we cannot publish the comment manually. Recommendations to others considering the product: Great and simple to use tool. What problems are you solving with the product? What benefits have you realized? Public awareness and creating ...

"AskNicely = new, valuable feedback loop"

What do you like best? AskNicely is the best kind of product - powerful and valuable with the functionality you need and nothing you don't. It's the streamlined feature set that sets AskNicely apart - they've decluttered the experience of parsing user feedback, which makes acting on that feedback as actionable as possible. What do you dislike? Partner/customer groupings are imperfect but that's a data cleanliness issue on our side, not on the fault of AskNicely. What problems are you ...

"Awesome NPS tool - best in market!"

What do you like best? After checking 15+ competitors we found that Ask Nicely fits our needs best! Really love the clean interface, their well made emails as well as their amazing & fast customer support. Before Ask Nicely we did our surveys manually via Mailchimp and Typeform - which was a lot of work and we never really received constant user feedback. Now it's easy and there's never any day without user feedback anymore. What do you dislike? Salesforce integration is a bit pricey - but ...

"Feedback "

What do you like best? One of my favourite aspects is the way the system is set up, it is simple yet efficient. Being able to respond inside the software, that is also able to integrate into our CRM database was a huge bonus, as we want to make the task of getting feedback quick for our recruiters. What do you dislike? This is a hard one as we have only seen the demo and plan to start paying for Asknicely in the next coming weeks. I haven't seen whether it is possible to insert our ...

"A buck in the trend for monotonous customer feedback forms. "

What do you like best? The simplicity and essence of speed that you get. You don't feel that you'll be wasting your time answering an annoying feedback survey. What do you dislike? Haven't found anything to dislike yet. I'm sure we'll be in touch if we come across an issue. What problems are you solving with the product? What benefits have you realized? Customer feedback to ascertain why we win or lose certain job pitch's. We also like to make sure our clients are happy throughout their ...

"Simple and efficient to collect customers' feedback"

What do you like best? Very easy to set up and use. Works exactly as expected. I have already recommended AskNicely to friends who run their own businesses. What do you dislike? The trial period is too short, I think that 30-day should be a minimum. Recommendations to others considering the product: Sign up for the free trial and see what your customers are saying about you! What problems are you solving with the product? What benefits have you realized? I want to understand how likely my ...

"A service not to be missed!"

What do you like best? The variety of important features. They have everything a business could need. What do you dislike? I haven't found anything I dislike yet. ??? Recommendations to others considering the product: Check this out. If you're shopping for survey services with distribution options and response collection/reporting, this is the one. What problems are you solving with the product? What benefits have you realized? We have only recently implemented a customer feedback system. ...

"A service not to be missed!"

What do you like best? The variety of important features. They have everything a business could need. What do you dislike? I haven't found anything I dislike yet. ??? Recommendations to others considering the product: Check this out. If you're shopping for survey services with distribution options and response collection/reporting, this is the one. What problems are you solving with the product? What benefits have you realized? We have only recently implemented a customer feedback system. ...

"Started using AskNicely recently - so far it's been easy to use and very functional"

What do you like best? AskNicely makes it easy to get started, importing lists from services we already use (Intercom, etc). It also integrates with other tools we use like Slack so we can keep up easily on the responses we're getting. Lastly, the weekly summary emails are concise, and valuable. What do you dislike? Would be nice to be able to complement one source of data with additional data on the same user set (eg we integrate with Intercom, but Intercom doesn't have some attributes we ...