AskNicely Reviews in June 2025: User Ratings, Pros & Cons

"Simple and Efficient"

What do you like best? I like the simplicity of the site and how easy it is to interpret the results. We use this to gather client feedback and has come in handy for prepping for meetings. What do you dislike? I wish there was a way to link the score left on AskNicely to our internal client database that allows the results to automatically flow into our database instead of manually entering the results. Recommendations to others considering the product: This is an easy way to collect data ...

"It is very easy to test the temperature of your customers"

What do you like best? It is very easy to get quick feedback from your customers. We are consistently able to improve our support to our customers using the feedback they give us through AskNicely. Quick and Easy tool! What do you dislike? I have not found anything that I dislike about the product. Recommendations to others considering the product: It is a very helpful tool. What problems are you solving with the product? What benefits have you realized? AskNicely helps us quickly and ...

"Freindly and Timely Service Pair well with this easy to use product!"

What do you like best? Stakeholders, sales reps, and everyone at Ask Nicely I have had an interaction with are fast to reply to any questions, issues or concerns. The product is easy to use, and cuts right to the chase. If you didn't' want to do any development you could run it as is and use the provided reporting. What do you dislike? I have a wish list for the product features to be more flexible and robust. I'd like more options for creating reporting, and making multiple question ...

"Ask Nicely is nice and useful"

What do you like best? The simplicity and focus of the process. ASk Nicely implements the super simple concept of getting the Net Promoter Score intelligently, in a way that is appreciated by boths us and our custoemrs. What do you dislike? Nothing! It does what it does with excellence. Getting a simple email with a 1-click solution is as easy as it could possibly get. Recommendations to others considering the product: You need to understand the theory and thinking behind it, but the ...

"A great tool every business should have"

What do you like best? I just started using it and love it already! I love how simple it is to set up and that there's an integration with Intercom What do you dislike? Nothing for the moment! I've had a great experience with this product for the moment What problems are you solving with the product? What benefits have you realized? Knowing our customer satisfaction overtime and being able to flag potential churn early is a very important thing for us.

"An eye popping experience! "

What do you like best? Unlike other programs I have used, Ask Nicely is very user friendly. The features create a very real customer participation. This program has a great customer experience both from and for. What do you dislike? I would like to see a desktop feature so I can quickly view both positive and nondesireable comments. Perhaps a simple widget. Recommendations to others considering the product: This company is very knowledgeable and a great investment if you truly want to know ...

"Using Ask Nicely to connect with customers and gage their continued use of our product. "

What do you like best? Love the fact that it pushes response to Intercom! Also like that customers can answer the survey directly from their email without clicking on a separate link. What do you dislike? There is nothing I dislike so far. Customer support and response has been great. What problems are you solving with the product? What benefits have you realized? I have too many clients to keep track of. The automatic survey of each client saves me time. The push of their response to ...

"Amazing"

What do you like best? Simple dashboard which is better than any system i have come across, being able to embed our NPS question in the email with a comment is just great, it makes it so much easier for the customers and gives us a better response rate What do you dislike? There is one thing which i dont like, and if they could implement this it would make the system perfect... when new responses come in for them to automatically refresh on the page so you can see the score and comment ...

"Easy to use. Got lots of responses"

What do you like best? Very simple and intuitive tool to use. The Best response from surveys that we've ever received. What do you dislike? Nothing. The tool doesn't over complicate things which can be tempting to do with software What problems are you solving with the product? What benefits have you realized? It's let us know which customers are extremely happy and will likely say great things about our company and recommend us to others. It's also uncovered some client relationships that ...

"Fantastic product that's really accelerated our customer feedback collection."

What do you like best? Ease of use and ease of use from our customers perspective. Takes 10 seconds to give valuable feedback What do you dislike? There isn't anything I dislike about this product. Recommendations to others considering the product: Try at a minimum! What problems are you solving with the product? What benefits have you realized? Actually getting the volume of feedback we need to make NPS a valuable tool.