AskNicely Reviews in June 2025: User Ratings, Pros & Cons

"So glad we started"

What do you like best? Easy way to implement NPS + look professional without a lot of programming What do you dislike? I would like to have a deep integration with our CRM, but it is not that popular. Recommendations to others considering the product: There are very high end solutions for NPS, but AskNicely will get you over 80% of the benefits for a fraction of the cost of the high end products, and you will be up and running in days. I also recommend considering Zapier for connecting it ...

"Good solution for NPS"

What do you like best? NPS segmentation and automation is a big plus for our team, since it allows us to get user feedback on specific features as they are deployed. What do you dislike? Template management isn't easy to use. Template names have to match segment names, which means I can't re-use one template across multiple segments. I'd also like to combine segments to measure on more specific criteria. What problems are you solving with the product? What benefits have you realized? Our ...

"AskNicely is great, has helped us a lot. "

What do you like best? I appreciate the functionality of AskNicely and its ease of use. It gives us an easy metric on performance that is more useful than other bulkier surveys. What do you dislike? It is hard to convert our data. I would like a functionality element where once we access the survey we could automatically link them to our internal database without having to manually enter them. Recommendations to others considering the product: It's great, and we really value AskNicely as an ...

"Makes getting client feedback a breeze!"

What do you like best? I like that I can receive automatic updates any time that a new review comes in- the real-time feedback is very helpful when planning service objectives. It would be nice to have the option to receive a daily update of all scores and open-ended responses that came in that day in one message. What do you dislike? The search/filter features could be beefed up a bit. Also the dashboard is not extremely user friendly in layout. The way that the reviews are listed makes it ...

"Fantastic way to learn from your users"

What do you like best? Easy to set up and use. We've been getting some great feedback from our users as a result of AskNicely. We trigger NPS responses based on timelines and/or activity in Intercom. I love seeing the NPS responses flowing into Slack. Also, we are using Zapier to send the responses to a Google spreadsheet so that we can follow up on any issues that are raised or get clarification on something that was said. What do you dislike? Reporting features could be more robust. I ...

"Simple, easy and fast! "

What do you like best? how easy it is!! In 2 clicks our customers have told us what they think of us, and how we can improve (if applicable). What do you dislike? Its not free :) but then nothing good like this is. What problems are you solving with the product? What benefits have you realized? This is saving us time, in not having to collate NPS emails we send out, and calculate the score ourselves.

"We use AskNicely and like it"

What do you like best? We use AskNicely to support our Customer Success programs around our product, MuvData. We like it a lot. It does a great job at keeping everything simple. With just a few clicks, we're able to gauge our customers' feelings toward our company and product. For a small company like ours, that's invaluable. My team likes it. If they are happy with it, so am I. AskNicely does a great job at automatically engaging customers and taking temperature. It then automatically ...

"Simple and effective tool that provide feedback and insights to our services"

What do you like best? It is Simple to use and effective as it ask 1-2 questions to solicit response from people What do you dislike? I wish there was an option for quarterly subscription instead of monthly or yearly renewal of the service What problems are you solving with the product? What benefits have you realized? I want continuous insights on improving our process and services to our candidates and customers.

"Best and easiest NPS software I tried. Perfect for SAAS businesses.L"

What do you like best? Love the intercom integrations and contextual responses. What do you dislike? The UI could be easier when you start out but you quickly get used to it. What problems are you solving with the product? What benefits have you realized? AskNicely makes it easy for us to gauge how well we're performing and we get great feedback from our users.

"sales manager"

What do you like best? great way to get feedback from our customers What do you dislike? sometime it repeats to the same customer What problems are you solving with the product? What benefits have you realized? this helped us uncover so short comings and make changes before we lose the customer.