AskNicely Reviews in June 2025: User Ratings, Pros & Cons

"Positive experience, with easy to use product"

What do you like best? The product was easy to use, the dashboard was clear and the stats generated were helpful. What do you dislike? I was unable to retro-actively segment respondents within AskNicely - perhaps the functionality was there, but I couldn't find it. What problems are you solving with the product? What benefits have you realized? I wanted to get direct feedback following a set of workshops, so that the content and delivery could be iterated quickly. AskNicely provided a ...

"Hands down the easiest way to get a legitimate NPS score for your product or service."

What do you like best? Lightweight and low-friction for my customers. What do you dislike? It's a little pricey but worth it when you need to know what your customers truly think. Recommendations to others considering the product: If you don't know your product's NPS (net promoter score) then you need to. AskNice.ly is the best way to find it out and quickly. What problems are you solving with the product? What benefits have you realized? Finding out the truth about what my customers feel ...

"AskNicely are a GREAT!"

What do you like best? Being new to the platform, we had a lot of questions and all of the team where there to help as soon as possible. A great team of people who are more than happy to help with even the daftest of questions (apologies). We will most definitely be using AskNicely for the foreseeable future. Thank you for all of your support. What do you dislike? There has not been anything to dislike so far Recommendations to others considering the product: DO IT! What problems are you ...

"Clean and easy to use . Far better than the tool we were using earlier "

What do you like best? Simple and easy to use. Clean interface and does what its meant to. What do you dislike? Nothing much to dislike. When you filter, some more flexibility would be nice. What problems are you solving with the product? What benefits have you realized? Trying to understand what our customers want and need. Trying a cost effective and non invasive solution. Ask Nicely does just that!

"The ultimate NPS platform"

What do you like best? AskNicely is the ultimate Net Promoter Score platform. The site is extremely well-designed (read: no unnecessary clutter!) and intuitive. Anything from reviewing the dashboard for a general overview or exporting a report of detailed customer responses is seamless. It also have many useful integration features which have been helpful to us for CRM purposes. Additionally, any time I have reached out to customer service with questions, I have received a helpful response ...

"Sleek interface, integrates with intercom, CS product for CS people"

What do you like best? The product has streamlined our understanding of customer health and has integrated seamlessly into the tools we already use! Our customer base is a bit more technically challenged and we have still gotten relatively high response rates, because of how the survey can be embedded in the email body. What do you dislike? I think there is room for some more robust analytics, especially in the best times to send out the responses, and A/B testing of getting higher response ...

"Must Have Tool"

What do you like best? This tool is an absolute must if you truly want to understand what your users think about your product! Their integrations make it simple to set up and receive responses. To cap it all off, they provide an amazing customer experience. What do you dislike? Haven't found a pain point yet! One neat feature they could provide would be to add suggested standard sample responses to send to customers who respond to your NPS survey! Recommendations to others considering the ...

"Just what we needed"

What do you like best? Easy NPS software without a bunch of extra bells and whistles. It does what it's built for very well. We looked into a bunch of other options and this was the best fit. What do you dislike? All good! I like the software and am satisfied. What problems are you solving with the product? What benefits have you realized? Non-intrusive customer feedback.

"AskNicely is taking our NPS game to the next level"

What do you like best? The product is intuitive and adds value from day one What do you dislike? Nothing, it has been a great tool so far What problems are you solving with the product? What benefits have you realized? Our goals were (1) To improve the efficiency of how we collect and report on NPS survey results (2) Increase our response rate (3) Gather more transparent feedback from our customers. The benefits we've see include (1) Collecting responses on an ongoing basis using the daily ...

"Simple and efficient.... what else?"

What do you like best? We have been able tailored fit our dashboard and break down the score by countries, region, but also industries and some other custom fields That's awesome! What I like also is the fact it's so easy to focus on the the latest response, we can quickly see the responses, but also add notes to the feedback if we took any action to contact back the users. This part is really important in our process. What do you dislike? There is nothing I don't like so far!!!! For sure ...