AskNicely Reviews in June 2025: User Ratings, Pros & Cons

"Very handy and easy to use!"

What do you like best? I really like the fact that the platform is simple and straight to the point. Allows you to easily add and manage your customer database and furthermore build a stronger customer relationship as you can engage in a conversation with each of them. I also like the fact you can easily have control of what has been sent, opened, replied, etc in the Dashboard. What do you dislike? For the moment I haven't found anything I really dislike. Maybe the fact you need a tech ...

"Convenient, affordable, and highly effective product. "

What do you like best? -Integrations: ties into a lot of integral systems that are part of our day to day (I.e. Slack, Intercom, et.) -Ease of use: roll out is all based on self diligence, NO real blockers like other solutions -Analytics: the dashboard offers a great top layer overview of all you need to know as you evaluate results -Raw data: it is there for the taking. Can easily funnel this elsewhere to run further analysis & correlations What do you dislike? To be quite honest, none! I ...

"Very impressed with AskNicely!"

What do you like best? It's incredibly simple and easy to use yet provides an amazing vehicle to make immediate decisions about both your brand messaging and customer service process. What do you dislike? So far, there's nothing I don't like about it! What problems are you solving with the product? What benefits have you realized? For us, AskNicely has been an invaluable tool as we work to rebrand our business. It's also given us a platform to reconnect with clients we haven't spoken to in ...

"Great product"

What do you like best? Huge conversion rates (over 20%) for NPS surveys. Setup takes less than 5 minutes. What do you dislike? I feel this product is expensive when compared to other SaaS. What problems are you solving with the product? What benefits have you realized? Calculated NPS and commulated customer reviews.

"Simple to use and efficient."

What do you like best? The dashboard provides me with everything I need from a management perspective to track how we are scoring over time. What do you dislike? Since I only use it for management reporting, there isn't anything I dislike. From my team who are responsible for the survey and subsequent follow ups, I have only heard positive things. What problems are you solving with the product? What benefits have you realized? Closer engagement with our customers to truly understand how we ...

"Vogue Beauty Clinic Ask Nicely Review"

What do you like best? I love the idea that we can get client feedback so easily. Easy to set up, great customer service and support. Love the idea that you can post your clients feedback onto your own website. Really impressed with the whole product! What do you dislike? Don't like that I can only send out 10 surveys per day on the trial but I fully understand why. Recommendations to others considering the product: If you want feedback from your clients but don't want to feel like you are ...

"The Governance Institute "

What do you like best? It provides very useful information to help us to gauge future retention of clients. I like that the emails get sent to us automatically and that we do not have to always remember to go in and check on the status. Once we receive the email, we can then check the full dashboard. I also really enjoy being able to check beyond the dashboard and be able to take a look at the full range of responses over time. The comments along with the NPS are incredibly helpful as well ...

"Very Nice"

What do you like best? AskNicely is great! We use it as our primary tool for measuring customer satisfaction. What do you dislike? I have not found anything yet that I dislike. Recommendations to others considering the product: - What problems are you solving with the product? What benefits have you realized? We use AskNicely to track our NPS score. We are able to use the feedback to improve our product.

"Great tool, great customer service"

What do you like best? The tool is so easy to use and very efficient. What do you dislike? The process for sending out the NPS to clients could be simplified a little. What problems are you solving with the product? What benefits have you realized? Asknicely has helped us learn about areas that we can improve upon with our interactions with clients. Asknicely has also helped us gauge customer satisfaction and perception of our company.

"A pleasure to have it"

What do you like best? Its simplicity but more than anything its automation. What do you dislike? The price. Is expensive for the market we in. Recommendations to others considering the product: It really replaces a person doing the job so even expensive it is worthy. What problems are you solving with the product? What benefits have you realized? Basically is very hard with hundreds of clients get in contact, and specially in a recurrent basis. We realize with to products that in one we ...