AskNicely Reviews in June 2025: User Ratings, Pros & Cons

"Great product, intuitive and easy to use."

What do you like best? Quick setup, you can customize everything inclusive messages for specific score range. Connectivity with other services as Mail Chimp. Have a great dashboard to follow-up respondents and nonrespondents. What do you dislike? Price is one of the hurdles for us. All the rest meet our requirements in terms of features and also UX. What problems are you solving with the product? What benefits have you realized? Evaluate my product and brand service / quality. Main benefit ...

"AskNicely is a great way to get real time feedback from your customers. "

What do you like best? AskNIcely is a great way to get real time feedback from your customers and respond back to them in a similar manner. You can e-mail and respond right back to your customers from the dashboard. What do you dislike? The dashboard shows your scores and the scores of others on your team. If you are doing well and your scores look great, there's nothing negative about that but I can see where it might be concerning for some folks. I really can't think of anything that I ...

"Simple & Insightful"

What do you like best? AskNicely helps us simply integrate NPS into our business - giving us a clear snap shot of how likely our customers are to recommend. Overall I would definitely recommend! What do you dislike? It's a little pricey once the free trial ends - you're paying for the simplicity of not spending tim building it yourself but the data it provides beyond your NPS doesn't delve very deep. What problems are you solving with the product? What benefits have you realized? Tracking ...

"Simple & Insightful"

What do you like best? AskNicely helps us simply integrate NPS into our business - giving us a clear snap shot of how likely our customers are to recommend. Overall I would definitely recommend! What do you dislike? It's a little pricey once the free trial ends - you're paying for the simplicity of not spending tim building it yourself but the data it provides beyond your NPS doesn't delve very deep. What problems are you solving with the product? What benefits have you realized? Tracking ...

"Slick product that solved our need for real time customer feedback"

What do you like best? AskNicely has great integrations with Intercom, Zendesk and Slack. The intercom integration makes it extremely simple to have an always update list of users with which to engage. The Slack integration gives visibility into the survey responses to our entire organization. Lastly, the Zendesk integration allows us to quickly follow up with end users that are not satisfied. I also think the product is cheap for the value that it provides. What do you dislike? I think the ...

"Simple to use with many good features"

What do you like best? It is easy to use and it is able to provide trends and automate the whole process of getting NPS from customers. They even have features that allow for customisations. What do you dislike? The 14 days trial. It would be better if this is longer. Also the costs. What problems are you solving with the product? What benefits have you realized? I needed a system to automate the process of getting NPS scores from our customers and this software is really easy to use and ...

"Rob Yearbury - Capital on Tap"

What do you like best? Easy to use - easy to set up. Very happy with the amount of setup require for the amount of benefit gained What do you dislike? Nothing. The service is very good. The only this is that the first screen can be a bit clustered Recommendations to others considering the product: Very easy to establish and use What problems are you solving with the product? What benefits have you realized? Making NPS a painless process - Also being able to adapt the service when needed.

"Great for our company as we recently started NPSing customers"

What do you like best? We were exploring products so we could start the process of NPSing our existing client base. One of my colleagues found AskNicely and it has been a great tool to get us started. I love that it sends responses directly to Slack which provides visibility to our entire Customer Success team and we can act on responses quickly. Overall, it has been a great tool and I would definitely recommend to companies who are looking to NPS their customer base. What do you ...

"Great tool for us as we start our NPS Journey"

What do you like best? Simple interface that integrates well with our Zendesk and Intercom implementations. It was important for us to have something that was easy for our customers to use, but also robust enough to work with our other CMS implementations. We're only 2 months into our AskNicely journey, but it's already delivering insights that are guiding our future direction and taking our customer interactions to the next level. What do you dislike? Ability to segment the data by even ...

"Easy, Convenient, Great Customer Service"

What do you like best? Every step of the way, Ask Nicely was responsive and helpful. From walking me through their capabilities to answering small questions as they popped up, the support was wonderful. What do you dislike? I really don't have anything to complain about from my experience! What problems are you solving with the product? What benefits have you realized? I saved many man hours by being able to easily collect NPS. We've benefitted from increased efficiency as well as being ...