AskNicely Reviews in June 2025: User Ratings, Pros & Cons

"AskNicely is easy, clean, and effective"

What do you like best? Easy-to-use dashboards allow you to break down responses by month, region, or "event". Emailing through AskNicely is simple and the interface is clean, and allows for responses directly to a customer through their tool or your own email. What do you dislike? Sending surveys could be more straightforward, and the "queue" function doesn't actually do so (it immediately sends a survey in our case, despite being set to wait for a certain time). Recommendations to others ...

"Real-time customer experience understanding at the push of a button!"

What do you like best? Ability to get realtime feedback on what our customers think of us is priceless. Site is easy to use, intuitive and provdes great analytics. What do you dislike? No so much dislike but would be great if it interfaced directly with social media when posting testimonials. Also would like to see it as an app at some stage. What problems are you solving with the product? What benefits have you realized? DUring the free trail I have been able to connect with 2 customers ...

"AskNicely is awesome"

What do you like best? I love how clean the UI is and how easy the program is to use. Slack integration is great. What do you dislike? Nothing so far! May take some more use to figure out what I dislike. Recommendations to others considering the product: Use it! What problems are you solving with the product? What benefits have you realized? I am working on increasing the NPS and Customer Success.

"Clean, friendly experience that provides an insight into how our customers experience our product. "

What do you like best? I really like to simple, clean interface - beyond just the way the site looks. The information coming through to us from AskNicely is simple to understand and provides a lot of actionable information that we can use. What do you dislike? As an executive sponsor and user of the reports, I've not really had much experience in setting it up or understanding what it looks like to an end-user of ours. I'd love to get a better sense of that, but equally trust that our team ...

"Clean, friendly experience that provides an insight into how our customers experience our product. "

What do you like best? I really like to simple, clean interface - beyond just the way the site looks. The information coming through to us from AskNicely is simple to understand and provides a lot of actionable information that we can use. What do you dislike? As an executive sponsor and user of the reports, I've not really had much experience in setting it up or understanding what it looks like to an end-user of ours. I'd love to get a better sense of that, but equally trust that our team ...

"Very user-friendly"

What do you like best? I love that it is so easy to go around and use the site. What do you dislike? Nothing really. It is a very good tool and reference. What problems are you solving with the product? What benefits have you realized? It is so nice to know if we are making our clients happy. We try to solve whatever problems they have or what makes them unhappy. So far, we don't get a lot of those.

"AskNicely is a short and sweet app"

What do you like best? The simplicity of the app in setting up survey details and templates What do you dislike? Limitations in number of survey questions that can be sent What problems are you solving with the product? What benefits have you realized? Feedback management from staff and clients - helps us improve communications with clients and satisfaction with staff

"Collecting "

What do you like best? 1. Simple and easy to setup. 2. Light weight workflow for an end user to quickly respond to a survey and give feedback 3. Exhaustive third party integrations to seamlessly import the user data for sending surveys What do you dislike? Need more analytics and reporting options. I mostly end up importing in excel to do the analysis. What problems are you solving with the product? What benefits have you realized? Measuring end user satisfaction, there by devising plans to ...

"Easy way to show how valuable we are to clients and work on any issues they note."

What do you like best? It's so easy to use and is a great tool to make us more customer focused. What do you dislike? Only just started using it so no issues currently. Recommendations to others considering the product: Try it, it's easy to use. What problems are you solving with the product? What benefits have you realized? We need to show our value to clients, and this tool also helps us be more customer focused as it gives clients an opportunity to give us feedback.

"A great starting point for NPS, falls short for other User Feedback"

What do you like best? If you aren't very familiar with NPS, it is a great starting point for basic management of NPS feedback. Also awesome turn around for questions posed to the support team. What do you dislike? Overall, the navigation/site architecture is not as straightforward as it could be namely around setting up the survey. I don't like that we can't set up reminder emails (we are interested in one reminder email if the user hadn't opened the survey). And that while we can collect ...