AskNicely Reviews in June 2025: User Ratings, Pros & Cons

"AskNicely has quickly become an essential tool for us, representing great value for money."

What do you like best? I searched for programs to run an NPS system, and was immediately attracted to AskNicely due to it's super-fast, simple and intuitive set up. In addition, it is very simple for the customer to use, and looks neat and professional. What do you dislike? It would be nice to have some functionality around responding to detractors. For example, contacting a detractor for more information about their negative experience, then being able to record that additional information ...

"Easy to use, looks great"

What do you like best? Love the look and ease of use. Contact upload and categorizing was very easy. Response rate What do you dislike? For my company, the pricing structure is a challenge. We have a small customer base so it's a large cost to incur. What problems are you solving with the product? What benefits have you realized? We are getting good feedback and testimonials that we otherwise would not receive

"User friendly and incredibly informative."

What do you like best? Easy to use and a great way to improve our business and how we can continue to improve our service with our clients. The AskNicely team is incredibly responsive and made our set up and onboarding a seamless process. AskNicely has been fantastic for us. What do you dislike? On mobile devices for some people it's tough to distinguish between a 1 star and 5 star rating. What problems are you solving with the product? What benefits have you realized? Helps us elevate ...

"Ongoing NPS Scoring that works"

What do you like best? AskNicely allows you to get a continual sense of client engagement, by "dripping" an NPS question to your database on a quarterly basis. Results are tabulated, and you can mine for testimonial comments with their automated (but personalize-able) inquiry function. You can even turn testimonial quotes into social media tiles. Easy to use interface, great customer service with live chat! What do you dislike? A better onboarding and help system would allow clients to get ...

"Ongoing NPS Scoring that works"

What do you like best? AskNicely allows you to get a continual sense of client engagement, by "dripping" an NPS question to your database on a quarterly basis. Results are tabulated, and you can mine for testimonial comments with their automated (but personalize-able) inquiry function. You can even turn testimonial quotes into social media tiles. Easy to use interface, great customer service with live chat! What do you dislike? A better onboarding and help system would allow clients to get ...

"Awesome product"

What do you like best? I love that we are able to divide the ratings up by segment. This allows us to get real analytics for client satisfaction. What do you dislike? I wish there were an avg NPS score per segment- and they're really might be- I'm new to this! Recommendations to others considering the product: It was the most reasonable software we have found to get NPS. Also, the automation seems to work perfectly. What problems are you solving with the product? What benefits have you ...

"An effective tool that's easy to use"

What do you like best? AskNicely is quick and easy to set up, and not at all onerous on the survey recipient. What do you dislike? I haven't found anything not to like, but have to keep on typing to reach the required number of characters. Recommendations to others considering the product: They seem very helpful folk. What problems are you solving with the product? What benefits have you realized? I was looking not only for honest feedback from clients, but also testimonials for my ...

"AskNicely: great NPS tool"

What do you like best? Simple to use, no fuss and works as a charm. Especially the perfect integration with intercom.io convinced me to use it regularly. What do you dislike? Invoice portal isn't entirely integrated in the admin panel so this could be better. What problems are you solving with the product? What benefits have you realized? Continuous customer satisfaction surveys.

"AskNicely: great NPS tool"

What do you like best? Simple to use, no fuss and works as a charm. Especially the perfect integration with intercom.io convinced me to use it regularly. What do you dislike? Invoice portal isn't entirely integrated in the admin panel so this could be better. What problems are you solving with the product? What benefits have you realized? Continuous customer satisfaction surveys.

"Crisp, Easy, Great Results"

What do you like best? allows me to see customer feedback, evaluate the NPS, and create reports that allow our team to draw valuable business insights. What do you dislike? the UI is a little clunky and it can be hard to find the exact info that I am looking for. Could be a little me smoother. What problems are you solving with the product? What benefits have you realized? Understanding the customer feedback and looking for areas of improvement.