AskNicely Reviews in June 2025: User Ratings, Pros & Cons

"Simple, quick, and easy!"

What do you like best? AskNicely was easy to use and the support there was awesome! What do you dislike? Features could be expanded, like the option to edit client information within the website or add an automated gift to thank select participants (like a Starbucks gift card), Recommendations to others considering the product: Try it, you'll like it! What problems are you solving with the product? What benefits have you realized? I wanted a quick and easy way to get feedback from clients. ...

"Great product!"

What do you like best? This product is very easy to use and quite effective. What do you dislike? I haven't found anything to dislike, and don't foresee that happening. What problems are you solving with the product? What benefits have you realized? The reviews help us see areas that need attention before they can become a problem.

"NPS Pain = Gone"

What do you like best? Quick and easy to get started. Default emails are getting us more feedback than ever. What do you dislike? Reports can't drill down to segments, but this is in the works. The team have been very receptive to development requests. Recommendations to others considering the product: Take the trial - nothing to lose. What problems are you solving with the product? What benefits have you realized? Great actionable feedback for the business.

"Great Kiwi service, sweet as Kiwi tech and super-useful customer feedback"

What do you like best? I love that AskNicely integrates with Intercom and that it really is set-and-forget in terms of the mechanics. It's also very addictive. What do you dislike? I dislike getting a detractor. But they're an opportunity, right? What problems are you solving with the product? What benefits have you realized? I want to know what customers really think of us.

"Easy and Elegant Solution for NPS"

What do you like best? Very well thought out workflow. Easily brandable and integrates to our existing tools so can trigger surveys from Mixpanel (e.g on new features) and Zendesk (e.g on closing a ticket) What do you dislike? There's really nothing i don't like. I've recommended it to several others What problems are you solving with the product? What benefits have you realized? Understanding user segments Identifying at risk customers Key value as our customers see it

"Insanely quick setup. Connected Intercom and began sending NPS surveys to segments in 10 minutes."

What do you like best? Fast, intuitive setup. Great leaderboards that allow us to segment users by custom metrics pulled from Intercom. Quickly see which user segment is happier than another. What do you dislike? Nothing so far. It all seems to do what it's built to do. Recommendations to others considering the product: Great integration with other customer support solutions and CRMs. What problems are you solving with the product? What benefits have you realized? More transparent feedback. ...

"Easy to use!"

What do you like best? I loved that the dashboard showed everything I wanted to see rather than having to jump through different tabs to gather all the information from the survey. What do you dislike? The different pricing plans. There is a giant spike in price from plan 1 to plan 2. What problems are you solving with the product? What benefits have you realized? How shipping times affect a customer's overall experience. I was able to categorize on all shipping comments which was really ...

"Ask Nicely - we did, and it was well worth it!"

What do you like best? Most importantly, this is quick and easy for our customers. A no-nonsense clean process which means we get more honest feedback. And internally, this is a simple NPS system to administer for us here at Hirepool. What do you dislike? Ummm....when I get detractor scores from my customers!! Just kidding, I havent found something to dislike yet. What problems are you solving with the product? What benefits have you realized? We are getting a more measurable real time ...

"Great tool providing real time feedback allowing management to address issues or reward great work."

What do you like best? Ease of use for managers to engage with customers immediately when response is received. Customisable dashboard to allow quick access to stats. What do you dislike? At this stage of using the software, nothing. What problems are you solving with the product? What benefits have you realized? Feedback allowing management of our businesses performance in all aspects of customer serviced elivery

"Great product"

What do you like best? Easy to use and to configure. The possibility to edit the question yo your personal needs is also a great feature. What do you dislike? It was difficult to upload the names correctly in the system, since all the names were in French. I was helped by the staff to correct this. Also, the other issue is that you cannot segment the persons you enter in the system after they are entered. What problems are you solving with the product? What benefits have you realized? It is ...