AskNicely Reviews in June 2025: User Ratings, Pros & Cons

"We love AskNicely!"

What do you like best? AskNicely is a fantastic NPS collection tool. Since on-boarding at Podium, I've been impressed with the response rate we've seen, the reporting, and a seamless integration with Slack, so we can receive instant notification as soon as a new NPS comes in. What do you dislike? I would love to see a more effective attribution to individual employees. It could be that this is functionality AskNicely has, but we aren't leveraging. What problems are you solving with the ...

"Beautiful UI, simple to use, superior CS"

What do you like best? Great product - very easy to set up and also easy to use from the customer perspective (providing an NPS rating upon prompting, doesn't bring you to another webpage etc.) Also, very attractive UI - super clean looking. I evaluated three unique NPS softwares and this one was the best from a product perspective (in terms of ease, function, look etc.) and the Customer service was out of this world - extremely helpful, professional, knowledgeable, and accessible while but ...

"Final Draft & AskNicely"

What do you like best? AskNicely provides a platform for our customers to share why they love our products and/or how we can continue to improve and evolve within our industry. What do you dislike? Lack of synergy with Apple platforms which may be a result of their own TOS. Recommendations to others considering the product: AskNicely takes the leg work out of sourcing positive reviews for your website and partner sites. Because of the integration with our CMS, we are able to focus on our ...

"I work with 25+ partners and this provides a really simple and effective way to receive honest feedb"

What do you like best? I work with 25+ partners and this provides a really simple and effective way to receive honest feedback from my clients. What do you dislike? I use it with the rest of my team and it is hard to sort the feedback by the individual account manager. What problems are you solving with the product? What benefits have you realized? NPS is a critical metric for us and this provides and easy way to survey our clients and get the feedback.

"Great product and an even better price!"

What do you like best? The price point is awesome! The automation of surveys allows us to get a constant flow of data and allows us to analyze trends and also gives us the opportunity to be proactive with client issues before they escalate. Great tool for our company! What do you dislike? I would like to be able to have the ability to change/correct response data. I know AskNicely will help if we request it, but it would be nice to be able to make the changes through the ...

"Excellent product"

What do you like best? Easy to use, gave us a quick and easy NPS solution to hit the ground running with our massive customer/patient base What do you dislike? Redundancy can happen easily, there are multiple IDs that can multiply quickly if you are not careful. What problems are you solving with the product? What benefits have you realized? We no longer have to manually set up automated email responses. This allows us to gain customer feedback quickly and reliably to help improve ourselves ...

"Excellent product"

What do you like best? Easy to use, gave us a quick and easy NPS solution to hit the ground running with our massive customer/patient base What do you dislike? Redundancy can happen easily, there are multiple IDs that can multiply quickly if you are not careful. What problems are you solving with the product? What benefits have you realized? We no longer have to manually set up automated email responses. This allows us to gain customer feedback quickly and reliably to help improve ourselves ...

"Big help in segmenting customer base"

What do you like best? The data from asknicely has really helped us target the specific customers that we want to move from merely satisfied to truly pleased. What do you dislike? so far everything has been very easy to use. I'm only a basic user, and don't do anything in the back end. What problems are you solving with the product? What benefits have you realized? WE're trying to target passive customers and move them to promoters and thus increase our overall renewals and referrals. ...

"I've been evaluating NPS tools for Support"

What do you like best? Most tools offer excellent reporting, APIs and segmentation but Ask Nicely couples that with seriously stellar customer service in every way and a true understanding of the differences between client's custom segmentation needs. I am truly impressed. What do you dislike? That it is not free? No, that is ridiculous. Nothing. Recommendations to others considering the product: Ask about segmentation options and API integration. These guys have these aspects down quite ...

"User-friendly from start to finish"

What do you like best? Simple interface that is very user-friendly. Up and running in minutes. Instant feedback. What do you dislike? Meets our needs for now but ability to segment data in the future would be beneficial. What problems are you solving with the product? What benefits have you realized? Needed cost effective method for NPS. Wanted to provide clients with quick platform to share feedback.