AskNicely Reviews in September 2026: User Ratings, Pros & Cons

"Good service"

What do you like best? Recent updates have improved the timeliness of our service What do you dislike? There is nothing I dislike about this product What problems are you solving with the product? What benefits have you realized? We have been able to establish the reasons why people are unhappy with our service and look to come to a resolution as well as improve our products.

"The best NPS software"

What do you like best? Automates the request of testimonials and let us create strategic partnerships managing everything smoothly. What do you dislike? It looks I can't send multiple NPS surveys but I guess would be something to do on my end. Recommendations to others considering the product: Small/Growing teams will enjy using Asknicely because will be more than a NPS collector. What problems are you solving with the product? What benefits have you realized? Understand users satisfaction, ...

"Easy to navigate with good reporting"

What do you like best? The ease in which customers can do the survey for current and up to date feedback What do you dislike? That you can not change the detractors for different departments or names. I would like if a detractor gave a bad review for missing item that we could change the detractor from the sales department to the dispatch person or the picker What problems are you solving with the product? What benefits have you realized? We are learning which areas of the business require ...

"Easy to navigate with good reporting"

What do you like best? The ease in which customers can do the survey for current and up to date feedback What do you dislike? That you can not change the detractors for different departments or names. I would like if a detractor gave a bad review for missing item that we could change the detractor from the sales department to the dispatch person or the picker What problems are you solving with the product? What benefits have you realized? We are learning which areas of the business require ...

"We love it"

What do you like best? AskNicely really shows us how our users feel about our product. As a B2B company, we tend to get feedback from project managers but not necessarily end-users. The end-user feedback has been valuable as it helps us to know what we do well and where we can build on our product to make it even better. AskNicely is also a very nice interface and sends weekly reports of activity during the past week. It's a great way to keep a pulse on what's happening from week-to-week, ...

"A fast moving company doing awesome things! "

What do you like best? AskNicely has been easy to implement and they are always open to listening and changing based on users recommendations. What do you dislike? There's not heaps to dislike. We've had no trouble at all What problems are you solving with the product? What benefits have you realized? We moved from another NPS provider that was inaccurate. Easily implemented and our NPS is accurate now.

"AskNicely is easy to use and actionable!"

What do you like best? I have really enjoyed using AskNicely. I researched a bunch of NPS software solutions and ultimately decided on AskNicely because their interface was so easy to use! The responses tab makes it really easy to close the loop with respondents. And the Testimonials feature makes it a cinch to ask our users if we can publish their comments. What do you dislike? Two things: 1) I wish it was easier to edit data once it was in the system. Right now, I am manually uploading ...

"Like the NPS Score Features – Haven't used much else"

What do you like best? I like the daily emails & reporting summary – it's easy to know the direction that you're going in What do you dislike? Not a lot – simple, but does the job we need it to do! What problems are you solving with the product? What benefits have you realized? Helps us keep a close pulse on what our customers are feeling, and target potential problem areas.

"A fast moving company doing awesome things! "

What do you like best? AskNicely has been easy to implement and they are always open to listening and changing based on users recommendations. What do you dislike? There's not heaps to dislike. We've had no trouble at all What problems are you solving with the product? What benefits have you realized? We moved from another NPS provider that was inaccurate. Easily implemented and our NPS is accurate now.

"We love it"

What do you like best? AskNicely really shows us how our users feel about our product. As a B2B company, we tend to get feedback from project managers but not necessarily end-users. The end-user feedback has been valuable as it helps us to know what we do well and where we can build on our product to make it even better. AskNicely is also a very nice interface and sends weekly reports of activity during the past week. It's a great way to keep a pulse on what's happening from week-to-week, ...