AskNicely Reviews in June 2025: User Ratings, Pros & Cons

"Easy to use and helpful information"

What do you like best? My company uses Ask Nicely to get feedback on our app and also to check the user stats too... My role is to process the surveys. Since our app is at the beginning stage, the feedback from the app users are very very vital to what we are building and Ask Nicely is able to provide that. What do you dislike? There really is none that I can think of. Recommendations to others considering the product: Go for it! What problems are you solving with the product? What benefits ...

"Good service"

What do you like best? Recent updates have improved the timeliness of our service What do you dislike? There is nothing I dislike about this product What problems are you solving with the product? What benefits have you realized? We have been able to establish the reasons why people are unhappy with our service and look to come to a resolution as well as improve our products.

"Easy to navigate with good reporting"

What do you like best? The ease in which customers can do the survey for current and up to date feedback What do you dislike? That you can not change the detractors for different departments or names. I would like if a detractor gave a bad review for missing item that we could change the detractor from the sales department to the dispatch person or the picker What problems are you solving with the product? What benefits have you realized? We are learning which areas of the business require ...

"Easy to navigate with good reporting"

What do you like best? The ease in which customers can do the survey for current and up to date feedback What do you dislike? That you can not change the detractors for different departments or names. I would like if a detractor gave a bad review for missing item that we could change the detractor from the sales department to the dispatch person or the picker What problems are you solving with the product? What benefits have you realized? We are learning which areas of the business require ...

"Very easy for both the surveyor and the respondent"

What do you like best? The ease of use for use to send out surveys, but more importantly for our customers to give us feedback. VI also like the automated scheduling and batch emails, and the weekly summary reports. The API is also extremely easy to use. What do you dislike? Not much. It works great for us and I have nothing to add here. What problems are you solving with the product? What benefits have you realized? We use the product to better understand customer satisfaction across our ...

"Our number one benchmark"

What do you like best? Really like getting an email each week hearing about how we are doing. We consistently get actionable feedback to improve our use experience. What do you dislike? Wish there was more flexibility on how and where you can send the survey. Would like to get more responses Recommendations to others considering the product: more flexibility on when and where you can send survey What problems are you solving with the product? What benefits have you realized? We were able to ...

"Curriculum Director"

What do you like best? I really appreciate the simplicity and intuitiveness of AskNicely. The dashboard is super easy to use and really helps us get a better understanding and pulse on what our customers are liking and where we need to improve. What do you dislike? As this time, I can't think of anything I don't like. There was an instant where I wanted to sort to tag team another question to our survey and wasn't able to but that is what I actually like about AskNicely. It doesn't let us ...

"AskNicely is the finger on pulse of your customers "

What do you like best? How easy it is for us to get instant and widespread feedback on our product over such a short period of time has given our team the insights we need to make our product better, every single day. What do you dislike? It's not the prettiest of apps that's for sure, but AskNicely's functionality trumps its superficial traits any day. Recommendations to others considering the product: Its quick and easy to setup, the feedback you get from day one will sell you on this ...

"We love it"

What do you like best? AskNicely really shows us how our users feel about our product. As a B2B company, we tend to get feedback from project managers but not necessarily end-users. The end-user feedback has been valuable as it helps us to know what we do well and where we can build on our product to make it even better. AskNicely is also a very nice interface and sends weekly reports of activity during the past week. It's a great way to keep a pulse on what's happening from week-to-week, ...

"A fast moving company doing awesome things! "

What do you like best? AskNicely has been easy to implement and they are always open to listening and changing based on users recommendations. What do you dislike? There's not heaps to dislike. We've had no trouble at all What problems are you solving with the product? What benefits have you realized? We moved from another NPS provider that was inaccurate. Easily implemented and our NPS is accurate now.