AskNicely Reviews in June 2025: User Ratings, Pros & Cons

"Great experience"

What do you like best? Its so nice to have all the responses in one place and I love the update emails that you get weekly. What do you dislike? Its hard to export and organize your responses in a csv What problems are you solving with the product? What benefits have you realized? We realized that there are many problems that our customers are having that we didn't even realize.

"Okay, more to gain"

What do you like best? The ease of use by both the sender and the receiver What do you dislike? Mailing appear to be automatically moved to SPAM-folder What problems are you solving with the product? What benefits have you realized? Insight in customer satisfaction

"AskNicely Review "

What do you like best? The built in dashboard split by customer segment is very helpful, especially if you have multiple products you want feedback for. You can also heavily customize your survey, and it is a huge bonus that all of the surveys are mobile responsive. What do you dislike? Customer support is sometimes slow and a bit abrupt; I often find that I have to ask multiple times to get the my question actually answered and/or resolved. Recommendations to others considering the ...

"A bit glichy"

What do you like best? I like that the interface of the dashboard is easy to take in. It's simple to configure so that it looks clean and organized. What do you dislike? About half the time I try to create a custom view on the dashboard, the custom time view is buggy and won't save my progress. What problems are you solving with the product? What benefits have you realized? Being able to grab quotes from users about the product--good and bad--is a huge asset to us in product development.

"Great interface, some growing pains"

What do you like best? Love the ability to send surveys to customers in various custom parts of the customer experience. The AskNicely dashboard also makes it really easy to report on customer segment and agent, which helps drives performance feedback. What do you dislike? We've had a couple of instances where the product didn't behave as expected, and either stopped sending surveys reliably or sent too many surveys to a select set of users. It was difficult to get fast help and clarity on ...

"Best native integrations, most email flexibility - it's a no brainer! "

What do you like best? I LOVE the 2-way Intercom integration. It's out of the box so there was no work needed from our dev team. We already leverage Intercom for customer engagement so we're able to re-use a lot of our existing segments to survey. I also like that you can add customization by score to the comments page. Many of the other vendors I looked at would only allow customization by score on the thank you pages. What do you dislike? Stepping up to more advanced versions is pretty ...

"Best native integrations, most email flexibility - it's a no brainer! "

What do you like best? I LOVE the 2-way Intercom integration. It's out of the box so there was no work needed from our dev team. We already leverage Intercom for customer engagement so we're able to re-use a lot of our existing segments to survey. I also like that you can add customization by score to the comments page. Many of the other vendors I looked at would only allow customization by score on the thank you pages. What do you dislike? Stepping up to more advanced versions is pretty ...

"Great service to start NPS"

What do you like best? Cheap, easy to integrate with Intercom to retrieve custom segments, allowed us to be closer to our customers without any human bias as to who we were approaching What do you dislike? The settings could be more extensive for sent messages What problems are you solving with the product? What benefits have you realized? Customer Success as we have many customers and some non-admin users hadn't been approached in a while.

"Great Product"

What do you like best? was up and running in less than 30 minutes, including connecting to our intercom data. What do you dislike? nothing really, we'll be paying customer shortly. What problems are you solving with the product? What benefits have you realized? Needed a continues way to measure customer sentiment

"Easy to use and helpful information"

What do you like best? My company uses Ask Nicely to get feedback on our app and also to check the user stats too... My role is to process the surveys. Since our app is at the beginning stage, the feedback from the app users are very very vital to what we are building and Ask Nicely is able to provide that. What do you dislike? There really is none that I can think of. Recommendations to others considering the product: Go for it! What problems are you solving with the product? What benefits ...