AskNicely Reviews in September 2026: User Ratings, Pros & Cons

"Great platform with easy setup, useage and modification when required"

What do you like best? Simplicity of use. Clear, easy to read dashboard. What do you dislike? Nothing really but maybe add a trend line on the graph What problems are you solving with the product? What benefits have you realized? We have better response rate using this platform over against our previous one

"Great platform with easy setup, useage and modification when required"

What do you like best? Simplicity of use. Clear, easy to read dashboard. What do you dislike? Nothing really but maybe add a trend line on the graph What problems are you solving with the product? What benefits have you realized? We have better response rate using this platform over against our previous one

"Good service"

What do you like best? easy to set up and works as promised. no other issue to mention now. What do you dislike? Do I need to dislike something? no other issue to mention now. What problems are you solving with the product? What benefits have you realized? periodically connect with customers and suppliers and feel the relationship "temperature"

"Best NPS software I've tried"

What do you like best? Asknicely is easy to use, effective and quick to set up. Simple and clean user interface. What do you dislike? We'd benefit from more contact rules for daily scheduling. For instance, scheduling based on a customer segment and date created. What problems are you solving with the product? What benefits have you realized? Understanding customer wants and needs. Actionable insights for the business.

"Easy implementation and Integration -> Immediate and Actionable Insights"

What do you like best? I love how easy their native integration feeds from and back into Intercom... This allows me to control by Intercom segments which users are queued for an NPS solicitation and feeds back score, comments, and creates tags of Promoters, Passives, and Detractors. I'm excited about how easy it is to request promoter comments be used in testimonials and/or a reference page or section of our site. This makes it so easy to get authorization from the user and immediately turn ...

"Best native integrations, most email flexibility - it's a no brainer! "

What do you like best? I LOVE the 2-way Intercom integration. It's out of the box so there was no work needed from our dev team. We already leverage Intercom for customer engagement so we're able to re-use a lot of our existing segments to survey. I also like that you can add customization by score to the comments page. Many of the other vendors I looked at would only allow customization by score on the thank you pages. What do you dislike? Stepping up to more advanced versions is pretty ...

"Best native integrations, most email flexibility - it's a no brainer! "

What do you like best? I LOVE the 2-way Intercom integration. It's out of the box so there was no work needed from our dev team. We already leverage Intercom for customer engagement so we're able to re-use a lot of our existing segments to survey. I also like that you can add customization by score to the comments page. Many of the other vendors I looked at would only allow customization by score on the thank you pages. What do you dislike? Stepping up to more advanced versions is pretty ...

"Great service to start NPS"

What do you like best? Cheap, easy to integrate with Intercom to retrieve custom segments, allowed us to be closer to our customers without any human bias as to who we were approaching What do you dislike? The settings could be more extensive for sent messages What problems are you solving with the product? What benefits have you realized? Customer Success as we have many customers and some non-admin users hadn't been approached in a while.

"Great Product"

What do you like best? was up and running in less than 30 minutes, including connecting to our intercom data. What do you dislike? nothing really, we'll be paying customer shortly. What problems are you solving with the product? What benefits have you realized? Needed a continues way to measure customer sentiment

"Easy to use and helpful information"

What do you like best? My company uses Ask Nicely to get feedback on our app and also to check the user stats too... My role is to process the surveys. Since our app is at the beginning stage, the feedback from the app users are very very vital to what we are building and Ask Nicely is able to provide that. What do you dislike? There really is none that I can think of. Recommendations to others considering the product: Go for it! What problems are you solving with the product? What benefits ...