AskNicely Reviews in June 2025: User Ratings, Pros & Cons

"Great tool for NPS, simple and intuitive to use"

What do you like best? Very lightweight, quick to learn, and quick to set up. What do you dislike? I wish it were more customizable, and had workflow/rules built in to it. The Salesforce integration could be a lot stronger, and is only report based. Object based would be much better. Recommendations to others considering the product: Get plenty of use cases together with stakeholders well before implementing this product. What problems are you solving with the product? What benefits have ...

"Some of the easiest software I've ever used!"

What do you like best? The product is incredibly easy to set up and use. I did it with no interaction with another person, although they reached out several times and would have been available if I needed to talk to someone. Once the process is set up, it's very easy to send out surveys automatically and receive detailed, useful information. What do you dislike? Haven't found anything so far that I dislike about the product. Recommendations to others considering the product: This is a ...

"Great product for the price"

What do you like best? Easy set-up and use. Was able to walk through setting up the trial version in less than 15 minutes. What do you dislike? Wish we could have multiple surveys active to cover multiple functions such as employee candidate NPS. What problems are you solving with the product? What benefits have you realized? Best feature to functionality ratio for the price on the market. Allows for less overhead in managing our NPS program than any other program for the price.

"Great product for the price"

What do you like best? Easy set-up and use. Was able to walk through setting up the trial version in less than 15 minutes. What do you dislike? Wish we could have multiple surveys active to cover multiple functions such as employee candidate NPS. What problems are you solving with the product? What benefits have you realized? Best feature to functionality ratio for the price on the market. Allows for less overhead in managing our NPS program than any other program for the price.

"Best NPS software I've tried"

What do you like best? Asknicely is easy to use, effective and quick to set up. Simple and clean user interface. What do you dislike? We'd benefit from more contact rules for daily scheduling. For instance, scheduling based on a customer segment and date created. What problems are you solving with the product? What benefits have you realized? Understanding customer wants and needs. Actionable insights for the business.

"Easy implementation and Integration -> Immediate and Actionable Insights"

What do you like best? I love how easy their native integration feeds from and back into Intercom... This allows me to control by Intercom segments which users are queued for an NPS solicitation and feeds back score, comments, and creates tags of Promoters, Passives, and Detractors. I'm excited about how easy it is to request promoter comments be used in testimonials and/or a reference page or section of our site. This makes it so easy to get authorization from the user and immediately turn ...

"Great platform with easy setup, useage and modification when required"

What do you like best? Simplicity of use. Clear, easy to read dashboard. What do you dislike? Nothing really but maybe add a trend line on the graph What problems are you solving with the product? What benefits have you realized? We have better response rate using this platform over against our previous one

"Good service"

What do you like best? easy to set up and works as promised. no other issue to mention now. What do you dislike? Do I need to dislike something? no other issue to mention now. What problems are you solving with the product? What benefits have you realized? periodically connect with customers and suppliers and feel the relationship "temperature"

"Great platform with easy setup, useage and modification when required"

What do you like best? Simplicity of use. Clear, easy to read dashboard. What do you dislike? Nothing really but maybe add a trend line on the graph What problems are you solving with the product? What benefits have you realized? We have better response rate using this platform over against our previous one

"Good service"

What do you like best? easy to set up and works as promised. no other issue to mention now. What do you dislike? Do I need to dislike something? no other issue to mention now. What problems are you solving with the product? What benefits have you realized? periodically connect with customers and suppliers and feel the relationship "temperature"