AskNicely Reviews in September 2026: User Ratings, Pros & Cons

"Great tool for NPS, simple and intuitive to use"

What do you like best? Very lightweight, quick to learn, and quick to set up. What do you dislike? I wish it were more customizable, and had workflow/rules built in to it. The Salesforce integration could be a lot stronger, and is only report based. Object based would be much better. Recommendations to others considering the product: Get plenty of use cases together with stakeholders well before implementing this product. What problems are you solving with the product? What benefits have ...

"Some of the easiest software I've ever used!"

What do you like best? The product is incredibly easy to set up and use. I did it with no interaction with another person, although they reached out several times and would have been available if I needed to talk to someone. Once the process is set up, it's very easy to send out surveys automatically and receive detailed, useful information. What do you dislike? Haven't found anything so far that I dislike about the product. Recommendations to others considering the product: This is a ...

"Great product for the price"

What do you like best? Easy set-up and use. Was able to walk through setting up the trial version in less than 15 minutes. What do you dislike? Wish we could have multiple surveys active to cover multiple functions such as employee candidate NPS. What problems are you solving with the product? What benefits have you realized? Best feature to functionality ratio for the price on the market. Allows for less overhead in managing our NPS program than any other program for the price.

"Great product for the price"

What do you like best? Easy set-up and use. Was able to walk through setting up the trial version in less than 15 minutes. What do you dislike? Wish we could have multiple surveys active to cover multiple functions such as employee candidate NPS. What problems are you solving with the product? What benefits have you realized? Best feature to functionality ratio for the price on the market. Allows for less overhead in managing our NPS program than any other program for the price.

"Great interface, some growing pains"

What do you like best? Love the ability to send surveys to customers in various custom parts of the customer experience. The AskNicely dashboard also makes it really easy to report on customer segment and agent, which helps drives performance feedback. What do you dislike? We've had a couple of instances where the product didn't behave as expected, and either stopped sending surveys reliably or sent too many surveys to a select set of users. It was difficult to get fast help and clarity on ...

"AskNicely Review "

What do you like best? The built in dashboard split by customer segment is very helpful, especially if you have multiple products you want feedback for. You can also heavily customize your survey, and it is a huge bonus that all of the surveys are mobile responsive. What do you dislike? Customer support is sometimes slow and a bit abrupt; I often find that I have to ask multiple times to get the my question actually answered and/or resolved. Recommendations to others considering the ...

"A bit glichy"

What do you like best? I like that the interface of the dashboard is easy to take in. It's simple to configure so that it looks clean and organized. What do you dislike? About half the time I try to create a custom view on the dashboard, the custom time view is buggy and won't save my progress. What problems are you solving with the product? What benefits have you realized? Being able to grab quotes from users about the product--good and bad--is a huge asset to us in product development.

"Okay, more to gain"

What do you like best? The ease of use by both the sender and the receiver What do you dislike? Mailing appear to be automatically moved to SPAM-folder What problems are you solving with the product? What benefits have you realized? Insight in customer satisfaction

"Great experience"

What do you like best? Its so nice to have all the responses in one place and I love the update emails that you get weekly. What do you dislike? Its hard to export and organize your responses in a csv What problems are you solving with the product? What benefits have you realized? We realized that there are many problems that our customers are having that we didn't even realize.

"Good service"

What do you like best? easy to set up and works as promised. no other issue to mention now. What do you dislike? Do I need to dislike something? no other issue to mention now. What problems are you solving with the product? What benefits have you realized? periodically connect with customers and suppliers and feel the relationship "temperature"