AskNicely Reviews in June 2025: User Ratings, Pros & Cons

"This is a great product for sending/managing NPS surveys"

What do you like best? AskNicely has a back-end that's pretty easy to use and understand. They allow custom fields to give you more control over the data you capture and their e-mails are consistently well-formatted (perhaps surprisingly, this was a problem with a few of the other providers we tried out). What do you dislike? Managing the e-mail templates is strangely buried behind a link on the Setup screen. You have the ability to create custom responses to those templates, but we didn't ...

"Fantastic tool for gathering customer feedback and increasing engagement"

What do you like best? Ask Nicely has really simplified customer engagements for us. It's a quick automatic way to poll our customers and get an up to date picture of what they like and don't like. It's validated a lot of the things we knew anecdotally and also given us some insights into areas we could adjust or improve. What do you dislike? I really don't have anything to say here - there hasn't been a negative side to our experience yet. Recommendations to others considering the ...

"Solid product, very knowledgeable staff, a little disappointed about cost of SFDC integration"

What do you like best? Honestly, I value the knowledge of their team more than anything. The rep I was working with (Alex) helped us think through how to roll out NPS at our company and honestly kept us from making some major mistakes right out of the gate. Their leaderboard functionality is also solid. What do you dislike? SFDC integration is really costly. In their defense, their SFDC integration is awesome but way more than what we needed and there wasn't a slimmed down version available ...

"Gave us a pulse on our customers and employees"

What do you like best? Simple minimalistic visuals. Sends surveys asking for Just Enough information which eliminates any chances of recipient getting overwhelmed. This leads to highest response ever from customers and employees. What do you dislike? I'm not sure if I have come across anything so glaring so as to make this tool feel disliked. However, might do with some additional analytics and intelligent reporting to help make all of this data more useful. Recommendations to others ...

"Excellent software that does all it says it can do."

What do you like best? Intercom integration is excellent, super user friendly, well organised data synthesis that provides all the necessary information, once you have this tool you wonder how you lived without it. What do you dislike? Yet to find any issues related to my user purpose. What problems are you solving with the product? What benefits have you realized? Gathering of real time NPS data from end point users to improve self assessment capabilities. We can now follow up immediately ...

"Super tool"

What do you like best? The tool is super user friendly, also they are always willing to help. We used the tool as in integration with our actual analysis tool, Mixpanel. The tool it is perfectly aligned with all the filters we have set up and have imported them automatically in AskNicely. We are able to filters our users in the exact same way. What do you dislike? Nothing till now. Some issue regarding the segmentation at the beginning but we solved them with the AskNicely team. What ...

"Intuitive and simple to implement, powerful under the hood."

What do you like best? AskNicely was incredibly easy to implement and integrate into our current workflow. We had results coming through within hours of signing up! What do you dislike? Being asked to rate AskNicely, using AskNicely, within only a day of having implemented the product - Recommendations to others considering the product: Highly recommend using AskNicely in conjunction with Intercom - seamless integration! What problems are you solving with the product? What benefits have you ...

"Awesome experince"

What do you like best? The tool is very user friendly that anyone can start using it right away. Another part is that it has taken the survey to next level with with just one touch. Cool concept! which have made customer life easier. And the best part of my experience are the support team. I had a WOW experience from the support both Alex Wong and Lauren Taylor very helpful, always available in spite of the timezone differences. A big thank to them both. What do you dislike? Not really ...

"Awesome program for customer feedback!"

What do you like best? This program blew me away from the start. After setting up my demo, I was able to get a good grasp of what AskNicely was capable of and moved forward with purchasing. I then got in touch with a representative and she was able to answer every question that I had, plus gave me pointers that I was unaware of. A few of my favorite capabilities are: being able to schedule the surveys to my liking, importing contacts off of one spreadsheet and having AskNicely sort them by ...

"Great tool for NPS, simple and intuitive to use"

What do you like best? Very lightweight, quick to learn, and quick to set up. What do you dislike? I wish it were more customizable, and had workflow/rules built in to it. The Salesforce integration could be a lot stronger, and is only report based. Object based would be much better. Recommendations to others considering the product: Get plenty of use cases together with stakeholders well before implementing this product. What problems are you solving with the product? What benefits have ...