AskNicely Reviews in June 2025: User Ratings, Pros & Cons

"An easy yet powerful tool to measure NPS"

What do you like best? Import contacts work like charm. Send from your domain feature helps to increase response rate. What do you dislike? Options to remove responses should have been there. The custom date selection in the dashboard can be more intuitive. What problems are you solving with the product? What benefits have you realized? We want to measure perception metric about our product. Using NPS survey it is easy to measure the user perception.

"Easy to implement NPS program with instant results."

What do you like best? The AskNicely team was very responsive and helpful in the sales cycle. The product was a piece of cake to implement and we've been able to easy integrate with Salesforce and Slack. We've now got visibility into real-time NPS results across the company which is helping drive even more focus on client success. What do you dislike? There really isn't anything I'd say I dislike about the product at this point. What problems are you solving with the product? What benefits ...

"AskNicely is a fantastic tool to gain helpful feedback for your organization"

What do you like best? The AskNicely tool is simple to use and makes surveying clients a breeze. What do you dislike? There is nothing that I have found with the product that I don't like. Recommendations to others considering the product: Great product, highly recommend. What problems are you solving with the product? What benefits have you realized? We are gaining fantastic feedback from our clients on both our staff and our product. This information is critical for us to improve our process.

"Important Tool"

What do you like best? We had a very poor understanding of what our customer's thought of the service we offered. It was very much an emotional view from my internal team. After investing in the AskNicely platform we were able to very quickly remove all the emotion and deal with facts - the voice of our customers. More importantly the tool enabled us to engage directly with our customers directly about their experiences and in many cases fix things up. We are delighted with what the ...

"Great app for getting feedback from customers!"

What do you like best? I like that there is a feature to ask permission from the customers to publish their positive feedback. I like the customer service and easy interface. What do you dislike? More reporting features would be nice. What problems are you solving with the product? What benefits have you realized? Getting real feedback from customers has helped us improve our services.

"Unbiased Customer Feedback Survey"

What do you like best? Most admirable feature is the ability to receive live notifications upon receipt of responses. This allows immediate response to our clients. What do you dislike? The inability to control more of the email sending options. What problems are you solving with the product? What benefits have you realized? Ensuring Customers have sufficient toolsknowledge to use production. Our area of improvement has been readjusted based on customer suggestions to increase their ...

"Best NPS tool I have tested so far"

What do you like best? We are Intercom heavy users and the seamless and nearly real-time integration between AskNicely and Intercom is just awesome. Once the integration is done (one click) all the info you get through AskNicely is stored in intercom and accessible. What do you dislike? We cater to the German market and there are some system descriptions I can't change so the emails display a mix between German and English, which isn't a deal breaker but good be better. What problems are ...

"Easy to use rating solution"

What do you like best? That it's only one question! Keeps it simple for our customers and we are more likely to get a response. We can then use these succinct responses for follow-up and start a conversation with our clients to improve our product. What do you dislike? Nothing. We love everything about Ask Nicely. It satisfy a business need for a simple rating system for our clients to use. What problems are you solving with the product? What benefits have you realized? Getting fast ...

"AskNicely is great for getting a pulse on what our customers think of out software"

What do you like best? AskNicely does a great job gathering data from our customers and presents it in a very pretty package. It's easy to use and allows us include custom data so that we can keep track of the data points most important to us. What do you dislike? The front page dashboard can be a bit overwhelming because there is a lot of information that is being provided. There is a lot of scrolling if you would like to see each table. Recommendations to others considering the ...

"Excellent program"

What do you like best? the visibility and how easy it is to use. How all teams can work together for the same goal but at the same time see the areas that a falling behind. What do you dislike? nothing ...yet :-) we are still in the middle of set up What problems are you solving with the product? What benefits have you realized? a working together of Operations, Customer service and Sales teams to deliver a overall excellent customer experience