AskNicely Reviews in June 2025: User Ratings, Pros & Cons

"Increased member communication "

What do you like best? Increased member communication – Ask Nicely allows members to share their feedback from the comfort of their own home. The survey gives us an indication of how our members are feeling, at that point in time. Increased Team Moral - The team at Tomaree Aquatic Centre work hard to please their members. Ask nicely is a fantastic way, to share feedback with the team. Reporting – Ask nicely groups together comments with common themes; so you can identify any collective ...

"Trial Made Easy"

What do you like best? The seamless trial onboarding made testing out this product very easy and enjoyable. What do you dislike? Nothing to dislike at this early stage of use What problems are you solving with the product? What benefits have you realized? Customer feedback is critical but often difficult to solicit. AskNicely makes designing, shipping and tracking surveys super easy.

"Decent Interaction - Good service follow-up"

What do you like best? I liked the simplicity of the dashboard and how the service followed up after by email What do you dislike? Only that when we switched to paid plan, we had to re input our email schedule. Recommendations to others considering the product: Simple to use What problems are you solving with the product? What benefits have you realized? We are a startup and need NPS and feedback

"Valuable product for our business"

What do you like best? Detractors usually raise issues that they wouldn't otherwise contact us to report, helping us continue to improve our product. The Intercom integration also makes it really easy for us to automate responses based on certain ratings. What do you dislike? I can't think of anything that I'd like to improve! What problems are you solving with the product? What benefits have you realized? A huge number of customers wont bother to contact support when they experience an ...

"A fast affective solution to gaining valuable customer feedback."

What do you like best? I love that you are able to grab quick valuable feedback from your client in a tidy manner, and if there is a issue respond to it quickly. What do you dislike? Nothing really. It's a little expensive for our budget but since using it I believe it is money well spent. Recommendations to others considering the product: Give it a go if you want fast, non-distracting feedback from your clients. What problems are you solving with the product? What benefits have you ...

"Easy to understand, manage and implement within Salesforce."

What do you like best? Very user friendly and intuitive from the configuration perspective. What do you dislike? Nothing so far. We are in the process of having it implemented. Recommendations to others considering the product: if you are using Salesforce to manage your business, why bother with any other software. Everything you need at your fingertips with a very professional team. What problems are you solving with the product? What benefits have you realized? NPS is a "new to us" metric ...

"Ease of use is the key"

What do you like best? Simple, intuitive UX, easy of use when it comes to creating surveys. What do you dislike? Lack of the possibility to tag conversations (at least on the cheaper plan). What problems are you solving with the product? What benefits have you realized? We managed to act on the feedback from the surveys to improve our tool. What's been important to us is the automation of the NPS process (integration with other tools) which we successfully realized with Ask Nicely.

"Simple and effective"

What do you like best? It's clean, simple and it works. I love that users don't have to click a link that will take them to another page. Instead they can answer the question directly from the email message. I also love knowing who answered, who saw it, and who has not opened it. What do you dislike? Nothing in particular. Perhaps the pricing isn't a good fit for a starting company, but otherwise I think it's reasonable. It would be nice if it benchmarked you against industry relevant ...

"Easy to use NPS Platform"

What do you like best? Intuitive design, super simple set up. The segmentation feature is extremely helpful. What do you dislike? Would like to have a follow up email sent for un-opens. What problems are you solving with the product? What benefits have you realized? We are using this to get quick and consistent feedback without having to set up something like a SurveyMonkey.

"Easy to use, all the functions we need. "

What do you like best? My main concern in my role is making sure our customer's are happy. AskNicely helps us get feedback in a simple, streamlined way, that we'd not get without the integration of their service. It is incredibly simple for me to use on a day to day and is devoid of clutter and features I don't require. What do you dislike? At this stage, I have no complaints. It does what I require and without confusion or issue. Their staff is friendly so I am confident that if I had any ...