AskNicely Reviews in June 2025: User Ratings, Pros & Cons

"AskNicely provides real visibility on how your business and services are perceived in the market."

What do you like best? Easy to use and quick to get started with a great user interface. Results come quickly. It's fun at times but also a reality check at others. Finally we have a metric that we can use to gauge business performance. What do you dislike? Like any metric, NPS has it's flaws and shouldn't be the sole factor for decisions. Couple it up with other real feedback sources (e.g sales teams in the field) as well as instinct and intuition and you've got a powerful combination for ...

"The Perfect Way To Stay Close to Customers"

What do you like best? It's a fast and easy (and least intrusive) way to get immediate and relevant feedback from your customers. We use it on a daily basis with our customers, and are able to attribute meaningful feedback to specific customers, which allows to respond in a meaningful and relevant way (versus a generic "thank you for your feedback" response to all customers). It has also enables us to make important operational improvements to drive a better customer experience. What do you ...

"Very User Friendly"

What do you like best? That someone like me who had little knowledge of NPS at the start of this, was able to utilize and understand the program. What do you dislike? Nothing as of the moment I would say as I have not ran into anything that I have disliked yet. What problems are you solving with the product? What benefits have you realized? I am able to track my customer's experiences. And I am able to see what the company is exceeding at and or still needs some work.

"Good for NPS"

What do you like best? Its really good at what it is supposed to do, measure your NPS. Reps from the team were very attentive as well. What do you dislike? Its a little lean on features, and customization. I image this would be fine for most people though. Recommendations to others considering the product: Sign up for the free trial and take advantage of their complimentary training. What problems are you solving with the product? What benefits have you realized? Accurately measuring our ...

"AskNicely is a great service, really useful!"

What do you like best? Integration with other tools, particularly Intercom is super helpful. We're instantly notified when someone fills out an NPS survey. What do you dislike? Would be nice if they had more options with their forms, like Typeform. I would love to implement a CSAT with pictures for the options instead of numbers. What problems are you solving with the product? What benefits have you realized? We're using AskNicely to send out NPS Surveys and gather that feedback. It's been ...

"Great product and great insights"

What do you like best? This product is very easy to configure and offers a lot of options for admins to sort responses by date, score, tag, etc. Good user controls + an easy-to-use interface. What do you dislike? Not much to dislike, although we would love to be able to import dates of feedback submissions into our own CRM in order to track feedback over time. Currently, we have an interface between AskNicely and our CRM that provides good intel, but we're always looking for a little bit ...

"Simple to use, works great!"

What do you like best? Simple to use and set up, gives great insight into our business. What do customers like? What do they dislike? A quick health-check lets us know when we're heading in the right direction. Being able to then follow up with positive reviews and negative ones is terrific. Intercom integration is excellent too. What do you dislike? No dislikes really... Does exactly what I need. What problems are you solving with the product? What benefits have you realized? Getting ...

"Great tool for weekly or ad hoc NPS and comments"

What do you like best? The interface is very easy to learn and use and quite performant. What do you dislike? The weekly email digest is fine but I'd like to tailor to create something that I want to share to others in my org. Maybe that's already supported but I haven't discovered it yet. Recommendations to others considering the product: AskNicely is a very easy tool for integrating an awareness of your product's NPS into your entire organization. By creating unique Theme Buckets, you are ...

"Simple survey system, easy integration with Salesforce and great support team."

What do you like best? It is easy to configure with a great UI. The integration with Salesforce is very good and the support team very helpful. I was able to create new template for each different types of user and customize my surveys. Once the system is set up the administration is very minimum, just really analysing the reports produced. What do you dislike? Nothing really, maybe more documentation will be great. I had struggled a bit to understand what a segment is and how it ...

"Great service from AskNicely"

What do you like best? Not only do we get to use a great product , the support and assistance during the setup pase has been fantastic What do you dislike? Nothing to dislike this product sets a very high standard Recommendations to others considering the product: Go fo it you will not be dissapointed What problems are you solving with the product? What benefits have you realized? We are using AskNicely to give us net promoter feedback for out IT Service team