AskNicely Reviews in June 2025: User Ratings, Pros & Cons

"Ask Nicely and You Shall Receive ;)"

What do you like best? I like the layout of this application because it is very organized and user friendly. The tool makes sending surveys very quick and easy which is definitely a plus because it allows even the most basic users the opportunity to get important and crucial feedback from their customers/peers regarding NPS scoring. I really like the possibility of added integrations and follow up for blank commentary and custom alerts. What do you dislike? I don't have much that I dislike. ...

"What we were looking for"

What do you like best? Not too complex. Not too simple. That's exactly what we needed. What do you dislike? Few minor bugs, like if a client reply with an image, it's not displayed. Fortunately they are quick on solving issues. What problems are you solving with the product? What benefits have you realized? We measure the satisfaction of our clients, this helps us find out who is a fan and how is not, plus understand why.

"Ask Nicely, it's a great way to garner feedback, build relationships and measure NPS."

What do you like best? It is so easy to set up and to use within minutes. Data upload is so easy. The set up is very straightforward. It is a great way to garner feedback, to measure and track Net Promoter Score. The comments received are so accessible. The exchange of views provides great insight into product performance and reaction. I think it is a wonderful way to develop community and track ideas. What do you dislike? None! We experiment with lots of APPs during the course of the year. ...

"Simple To Use"

What do you like best? The product is simple to use and easy for customers to provide quick feedback which helps us in support but a benefit to the sales team as well. The customer is asked one question, not multiple questions that take minutes to complete. As a manager, I see the feedback and remarks which makes follow up very easy. What do you dislike? Nothing to dislike, perhaps more detailed/easier to use dashboard to summarize the feedback. Recommendations to others considering the ...

"Good first introduction to NPS rankings"

What do you like best? Very simple to setup and get running, where the tool automatically grabs your company logo/colour scheme What do you dislike? Hard to know what to do with the NPS data after it is collected and how to re-test to figure out improvements What problems are you solving with the product? What benefits have you realized? Finding out customer satisfaction for low touch clients we don't speak to very often

"Excellent Service"

What do you like best? Ease of use, even for a non-tech type!!! What do you dislike? Nothing, excellent product & customer service. Really well laid out UI Recommendations to others considering the product: Definitely go wit a go. Our account manager, Cody, has been excellent! What problems are you solving with the product? What benefits have you realized? Generating customer reviews to be used as a marketing and PR tool

"Great"

What do you like best? Great for retention. Helps streamline data so that customer retention can be increased by seeing what works What do you dislike? None, its Great for retention. Helps streamline data so that customer retention can be increased by seeing what works What problems are you solving with the product? What benefits have you realized? Automating workflows... getting a clear picture of what's working

"Easy to Use Product, very Responsive Client Success Team"

What do you like best? Everything is very intuitive, I could quickly figure out how to do most of the things I needed to without searching for help. What do you dislike? While the dashboard provides some great general data, we definitely are going to be going in further depth. What problems are you solving with the product? What benefits have you realized? We are using it to better manage our Client Success teams and processes. It is helping with our retention and how are team approaches ...

"Simple to execute and very affordable"

What do you like best? The end user customer comments are wonderful to read (good or bad). It rewards us and stops us becoming complacent! What do you dislike? Dashboard needs some work and needs more flexibility - it needs to show an annual fixed benchmark. daily/monthly improvements in my business are not as relevant. Quarterly and annual trends are. Recommendations to others considering the product: Test it and think about how you will operationalize and integrate this great tool. It has ...

"Awesome tool for getting insights direct from your customers"

What do you like best? AskNicely allows you to get current reviews of your services and tools in a simple but effective dashboard. This helps not only keep up with how your customers feel about your business but also allows you to download the data to use for other review/opinion based software/services. What do you dislike? The dashboard can be a bit confusing until you've got used to where everything is - but you could say that for anything! What problems are you solving with the product? ...