AskNicely Reviews in June 2025: User Ratings, Pros & Cons

"Everything you want in an NPS software"

What do you like best? The simplicity of the setup was astounding. What do you dislike? I only measure NPS every 6 months and we are an enterprise startup, so I don't have a need to gather NPS on a continual basis. The price doesn't make sense if I just need to send one survey twice a year. Recommendations to others considering the product: Great for gathering ongoing NPS What problems are you solving with the product? What benefits have you realized? Measuring NPS - identifying any at risk ...

"Everything you want in an NPS software"

What do you like best? The simplicity of the setup was astounding. What do you dislike? I only measure NPS every 6 months and we are an enterprise startup, so I don't have a need to gather NPS on a continual basis. The price doesn't make sense if I just need to send one survey twice a year. Recommendations to others considering the product: Great for gathering ongoing NPS What problems are you solving with the product? What benefits have you realized? Measuring NPS - identifying any at risk ...

"Best NPS software out there"

What do you like best? Super simple to use and integrates perfect with Hubspot What do you dislike? I wish it was a bit less expensive, I think the middle plan is perfect but $200/mo seems excessive for anyone with less than 100 customers. What problems are you solving with the product? What benefits have you realized? Measuring NPS and reacting to sentiments from our customers and leads

"Smooth UX and Great Results"

What do you like best? After reviewing a handful of tools, AskNicely stood out as having the best survey delivery, most useful out-of-the-box integrations and ease of setup. Other tools would require engineering work, which wasn't a problem with AskNicely. What do you dislike? The platform reporting is rich in data, but somewhat difficult to manipulate to see exactly what you're looking for. I'd recommend connecting it with Salesforce (or another CRM) to get the data where you're ...

"Smooth UX and Great Results"

What do you like best? After reviewing a handful of tools, AskNicely stood out as having the best survey delivery, most useful out-of-the-box integrations and ease of setup. Other tools would require engineering work, which wasn't a problem with AskNicely. What do you dislike? The platform reporting is rich in data, but somewhat difficult to manipulate to see exactly what you're looking for. I'd recommend connecting it with Salesforce (or another CRM) to get the data where you're ...

"Interesting "

What do you like best? The customer facing side of this software is excellent. The user interface is clean and organized. Reviewing responses, and the way they are presented is ideal. What do you dislike? It can be hard to find certain things. You might think you are back on the main dashboard when you are actually still viewing your data through a filter. The user interface looks clean but is not necessarily intuitive. Workflows are not super intuitive to set up. Recommendations to others ...

"Excellent NPS tracking tool"

What do you like best? The response rate its emails are able to get. The ease of use of its dashboard. The quick setup process. The integrations offered. What do you dislike? Feels like pricing is a bit too high, especially for the plans above the starter one. Recommendations to others considering the product: It's a worthwhile investment What problems are you solving with the product? What benefits have you realized? Deeper client understanding, another dimension of service quality ...

"Excellent NPS tracking tool"

What do you like best? The response rate its emails are able to get. The ease of use of its dashboard. The quick setup process. The integrations offered. What do you dislike? Feels like pricing is a bit too high, especially for the plans above the starter one. Recommendations to others considering the product: It's a worthwhile investment What problems are you solving with the product? What benefits have you realized? Deeper client understanding, another dimension of service quality ...

"Excellent customer service , fantastic product"

What do you like best? Firstly, I'm using AskNicely because I think the product is great. But what tipped me over the edge from an 8 to a 10 was the customer service. I have an a-typical use case and their CX team bent over backwards to make it work for me. I was super impressed What do you dislike? At this stage - a larger suit of integrations or more options for integrations in Zapier. Recommendations to others considering the product: Put some work in to the implementation plan. Doing it ...

"Very user-friendly and the support is great"

What do you like best? I love how clean and straight-forward AskNicely is to use! We've tried various ways of sending surveys in the past, and AskNicely is far and away the best. From tracking responses and NPS scores, every bit of data I would ever need is right at my fingertips and the site is super easy to navigate. For being such a small company, AskNicely offers great customer service and our Customer Success rep Abby was beyond helpful in getting us set up to use the site to our full ...