AskNicely Reviews in June 2025: User Ratings, Pros & Cons

"Keeps me connected to my customers"

What do you like best? I've had a great experience with AskNicely. I love seeing the positive reviews, but I really love it when a less-than-completely-happy customer give me a chance to address their issues. With AskNicely, I've been able to turn 5s into 10s with prompt interaction and responsiveness. What do you dislike? Had a hard time integrating with Desk. What problems are you solving with the product? What benefits have you realized? Helps me find my disgruntled customers and work to ...

"Great real time feedback"

What do you like best? The high response rate, ease of use for the respondent and the up to date feedback we get from the platform. What do you dislike? No dislikes at this point, the whole system seems well designed and user freindly Recommendations to others considering the product: Set up custom social cards showing your own products for your testimonials. What problems are you solving with the product? What benefits have you realized? We're collecting current information on our ...

"Ask Nicely is exactly what we are looking for"

What do you like best? It is very easy to use. The interface is clear and you can identify easily all the important data. The implementation worked very well. What do you dislike? Nothing for the moment. I´m very satisfied. Recommendations to others considering the product: I recommend Ask Nicely. After considering other NPS options I understand that is is very good value for rmoney. What problems are you solving with the product? What benefits have you realized? With ask Nicely we are ...

"Process OK not a raving fan"

What do you like best? The simple, less is more approach. Most people don't have a lot of time or want to waste their time filling out a long survey. What do you dislike? I think we have been using it a year and when you have the same customer base with little change, we are asking the same people over and over again how they like us... same question, same answers.. but mostly no answers at all. Not sure this system is best for our B2B situation. Obviously they like us or they wouldn't keep ...

"Simple to Use, Connect, and Respond"

What do you like best? I love everything about AskNicely, but my favorite feature is that I can easily respond to users' feedback. What do you dislike? Manipulating the data can be somewhat difficult. What problems are you solving with the product? What benefits have you realized? We are able to show existing and potential clients how well liked our organization is!

"Intuitive, simple, and a great touch-point for client feedback."

What do you like best? Automatically pulls brand styling and auto-populates sample questions for a ready-to-go conversation tool within seconds (not minutes). Auto-categorizes client responses based on theme (price, service, etc) for quick read and benchmarking. What do you dislike? Everything was great! Price point was a bit steep for our marketing budget, but well worth it for start-ups, product brands, or larger corporations. What problems are you solving with the product? What benefits ...

"Incredibly simplified and effective service with so much room to grow"

What do you like best? The whole platform is a brilliant way to gain reviews, opinions, and feedback from your clients, customers or subscribers and doesn't only give you an overbearing idea of your performance, but for companies that have a range of specialized clients (such as myself), it gives you an honest idea of how each individual client feels about your service. This is a great way to optimise your offering and because of the simple two-step process, it doesn't feel time-consuming, ...

"Strong Product for NPS"

What do you like best? This is a great tool for getting a voice of your customer snapshot. I recommend it as a way to learn more about your target audience and segmentation What do you dislike? Nothing that I particularly dislike, it just has a narrow focus. What problems are you solving with the product? What benefits have you realized? Target audience and segmentation and copy and product market fit.

"Excellent platform for closing the loop!"

What do you like best? The usability of the dashboard, the simplicity of the responses, and the integrations with our CRM What do you dislike? Not a whole lot i dislike about this product What problems are you solving with the product? What benefits have you realized? The problems this hleps us solve is the little things that would otherwise go unnoticed. Little customer issues, things we can follow through on to ensure complete customer satisfaction across every department.

"Very happy"

What do you like best? The simple user interface and the helpful and on point customer service and support. What do you dislike? The fact that we are located in London and they are in NZ and Portland leaves an empty window when it comes to support. Recommendations to others considering the product: Good to shop around and understand what competitors offer. Around NPS vendors offer very different solutions. What problems are you solving with the product? What benefits have you realized? We ...