AskNicely Reviews in July 2026: User Ratings, Pros & Cons

"Use Ask Nicely to take you Net Promoter game to the next level"

What do you like best? The dashboards are great and easy mechanisms for quick survey response replies. Segmentation based on comments is very helpful as well as tracking key words. What do you dislike? We integrate with Intercom, and it's not the easiest. Luckily, the support team is pretty responsive and answers our many questions. Still, an easier integration to ensure our 1000's of users are getting surveyed every 6 months would be nice. Currently, we can't really set up the integration ...

"Quick, Easy and Efficient"

What do you like best? That clients have no barriers to providing feedback. They can rate directly from the email that is sent in one quick easy action. What do you dislike? The widget that feeds personal feedback to our website is a little limiting in the layout we can use - we would prefer to be able to have this rolling on a loop rather than clients having to scroll within a window Recommendations to others considering the product: Give it a go - no downside from my perspective What ...

"One of the best investments we've ever made"

What do you like best? The product is so simple to set up and use, allowing us to start gaining valuable customer insights within days. The theme buckets feature has also simplified the ability to easily identify and drill down on key issues, good or bad. What do you dislike? As a multi-site business, one of the minor frustrations is the roll out of the data into the executive dashboard. Whilst the headline NPS scores are provided, the ability to view more detailed scores, themes etc at a ...

"You need to use Ask Nicely!"

What do you like best? The installation process was easy and fast. Today we have the opportunity to measure our customers' satisfaction effectively. What do you dislike? I can't think of any negatives! The experience is great. What problems are you solving with the product? What benefits have you realized? AskNicely helped us create an easy process to gain insights into what customers were really thinking about us, through a clean and customizable interface. Today we have been able to ...

"I use it as a business, and it is a great channel to understand customers needs and opinion "

What do you like best? Survey is being sent to all the customers and they have a choice to give us a review no matter if they were happy about visit or not. The important is - we get to hear their feedback. What do you dislike? Sometimes people are making a mistakes when providing a feedback. Example, as per score they are detractors, scoring from 1 to 6, but the comment is "this place is awesome" or similar. That brings down overall score. There is no option of making those kind of ...

"Ask Nicely"

What do you like best? I love the simplicity of the NPS software which translates to more responses. What do you dislike? Don’t have the ability to customize reports. What problems are you solving with the product? What benefits have you realized? Learning what pain points customers are experiencing allows us to act quickly and make changes.

"Quick and easy way to gather customer feedback"

What do you like best? Far more granular than other products available. We had previously been rating CSAT on a Good/Bad scale, which wasn't giving us the details needed, and wasn't allowing the customer to really rate their experience. Having a 0-10 scale has allowed the customer more options and provided us with a better view of our team's strengths and weaknesses based on the feedback provided. I have the Responses page set up to refresh regularly and I love seeing the comments and ...

"So easy to use and customise "

What do you like best? AskNicely provides us valuable real-time insights from our customers about what's working well for them, and what needs improvement. What do you dislike? It can be a bit clunky to group data by segment when trying to get a rolled-up NPS across a couple of different customer types but it's not something I do often. Recommendations to others considering the product: It's a great, easy to use tool that provides value insights and voice of the customer. What problems are ...

"AskNicely's interface is extremely easy to navigate and makes for an easy user experience"

What do you like best? I enjoy being able to time e-mails and also send them individually. A lot of times I try to send them right after a meeting while we are fresh on a customers mind, and other times we haven't had any conversation with a customer for an extended period of time, so the scheduled surveys are beneficial. What do you dislike? This is more of an opinion, but I don't like the fact that an 8 our of 10 scores you a zero. We have people giving "positive" comments, but there 8 ...

"One of the best Net Promoter Survey Tools"

What do you like best? AskNicely was very easy to implement and has the best dashboard that i have seen in its product suite. It makes managing customer sentiment about our Company extremely easy to see and act on. What do you dislike? The only thing that i dislike about Asknicely is that in order to ask more than just the NetPromoter question, you have to purchase an additional package. What problems are you solving with the product? What benefits have you realized? We are managing our ...