AskNicely Reviews in May 2025: User Ratings, Pros & Cons

"Use Ask Nicely to take you Net Promoter game to the next level"

What do you like best? The dashboards are great and easy mechanisms for quick survey response replies. Segmentation based on comments is very helpful as well as tracking key words. What do you dislike? We integrate with Intercom, and it's not the easiest. Luckily, the support team is pretty responsive and answers our many questions. Still, an easier integration to ensure our 1000's of users are getting surveyed every 6 months would be nice. Currently, we can't really set up the integration ...

"Use Ask Nicely to take you Net Promoter game to the next level"

What do you like best? The dashboards are great and easy mechanisms for quick survey response replies. Segmentation based on comments is very helpful as well as tracking key words. What do you dislike? We integrate with Intercom, and it's not the easiest. Luckily, the support team is pretty responsive and answers our many questions. Still, an easier integration to ensure our 1000's of users are getting surveyed every 6 months would be nice. Currently, we can't really set up the integration ...

"One of the best investments we've ever made"

What do you like best? The product is so simple to set up and use, allowing us to start gaining valuable customer insights within days. The theme buckets feature has also simplified the ability to easily identify and drill down on key issues, good or bad. What do you dislike? As a multi-site business, one of the minor frustrations is the roll out of the data into the executive dashboard. Whilst the headline NPS scores are provided, the ability to view more detailed scores, themes etc at a ...

"You need to use Ask Nicely!"

What do you like best? The installation process was easy and fast. Today we have the opportunity to measure our customers' satisfaction effectively. What do you dislike? I can't think of any negatives! The experience is great. What problems are you solving with the product? What benefits have you realized? AskNicely helped us create an easy process to gain insights into what customers were really thinking about us, through a clean and customizable interface. Today we have been able to ...

"I use it as a business, and it is a great channel to understand customers needs and opinion "

What do you like best? Survey is being sent to all the customers and they have a choice to give us a review no matter if they were happy about visit or not. The important is - we get to hear their feedback. What do you dislike? Sometimes people are making a mistakes when providing a feedback. Example, as per score they are detractors, scoring from 1 to 6, but the comment is "this place is awesome" or similar. That brings down overall score. There is no option of making those kind of ...

"Quick and easy way to gather customer feedback"

What do you like best? Far more granular than other products available. We had previously been rating CSAT on a Good/Bad scale, which wasn't giving us the details needed, and wasn't allowing the customer to really rate their experience. Having a 0-10 scale has allowed the customer more options and provided us with a better view of our team's strengths and weaknesses based on the feedback provided. I have the Responses page set up to refresh regularly and I love seeing the comments and ...

"Excellent Solution for measuring NPS"

What do you like best? The system was relatively easy to set up with the ability to track the conversations and feedback. What do you dislike? Some of the reporting could be simplified What problems are you solving with the product? What benefits have you realized? Looking to find out more detailed information from our customers and if there are any themes that we can track. Gives us more accurate data to make changes in key theme areas as well as identify trends in specific ...

"Love this product"

What do you like best? I love the ability to view and manage everything in one place What do you dislike? I could use it for more applications/ projects in my organization if there was a bit more flexibility with questions, i.e. ability to add a few more questions What problems are you solving with the product? What benefits have you realized? It's one of the most enjoyable parts of my day, especially when I can pass on positive feedback, or help get client's problems solved quickly

"Easy to use NPS with loads of features"

What do you like best? It is simple to get started. It took only a few minutes to get a completely customized set of surveys out the door. Once running, it is easy to enhance your surveys with dashboard tools. What do you dislike? They bill via a credit card and my bank charges me an international fee. It cost me an additional $100/year. What problems are you solving with the product? What benefits have you realized? We are staying on top of our customer engagement with this tool. We are ...

"Very easy to use"

What do you like best? AskNicely is very easy to use, and with the full data you can easily interpret the results. It's given us a great way of getting an honest view of what our clients think of us and the work we do, which is invaluable when you care about your clients and your relationship with them. What do you dislike? Clients get survey fatigue so we have changed it to every second month What problems are you solving with the product? What benefits have you realized? Ensuring the ...