AskNicely Reviews in May 2025: User Ratings, Pros & Cons

"Extremely useful tool for customer feedback!"

What do you like best? AskNicely is an easy to use, automated system that once set up, allows for easy access to customer feedback. Since it is automated with certain rules and triggers put into place, the need for the user to complete repetive tasks is eliminated. What do you dislike? The AskNicely mobile app is currently lacking in features but the app is constantly being updated, with more features added with every update. What problems are you solving with the product? What benefits ...

"Simple and actionable."

What do you like best? We wanted a proactive way to reach out to our customers. The solution needed to be pragmatic. There's no point asking if you can't take action on the feedback. AskNicely allows us to do that and more. The automated workflows aren't complicated so they just work. What do you dislike? Wish their SF implementation was a bit tighter but we'll trust that it's on their roadmap. What problems are you solving with the product? What benefits have you realized? Proactive ...

"Simple and actionable."

What do you like best? We wanted a proactive way to reach out to our customers. The solution needed to be pragmatic. There's no point asking if you can't take action on the feedback. AskNicely allows us to do that and more. The automated workflows aren't complicated so they just work. What do you dislike? Wish their SF implementation was a bit tighter but we'll trust that it's on their roadmap. What problems are you solving with the product? What benefits have you realized? Proactive ...

"Great way to get instant feedback"

What do you like best? You are able to reach a lot customers quickly and simply. By asking one questions, how likely are you to recommend 'x'? on a sale of 1-10, it prompts a lot of responses because it takes 10 seconds to respond. They are then able to provide more information and you can respond. all communication is then done within the program and trackable What do you dislike? The calculation of the NPS is a little funky to wrap your head around. It can seem like you get a string of ...

"Great way to get instant feedback"

What do you like best? You are able to reach a lot customers quickly and simply. By asking one questions, how likely are you to recommend 'x'? on a sale of 1-10, it prompts a lot of responses because it takes 10 seconds to respond. They are then able to provide more information and you can respond. all communication is then done within the program and trackable What do you dislike? The calculation of the NPS is a little funky to wrap your head around. It can seem like you get a string of ...

"Easy integration"

What do you like best? I like that the NPS is directly integrated with slack so I can see the results live as they are submitted What do you dislike? I don’t like viewing the ask nicely dashboard it’s confusing What problems are you solving with the product? What benefits have you realized? I use the detractors to consolidate and let the product team know how to take corrective action and shape roadmap

"Great tool to understand your customers"

What do you like best? Thé AskNicely TV is the best ! You can configurate it with your favorite information and BAM 💥 What do you dislike? Sometimes it’s hard to manage. A lot of data/segments are available and it can be complicated to find the one you are looking for. Recommendations to others considering the product: Let’s go guys What problems are you solving with the product? What benefits have you realized? We are optimizing our customer service. All bad cases can be isolated and ...

"It helps to focus on your company goal for NPS"

What do you like best? It can be overwhelming to figure out where to start with automated softwares' such as Ask Nicely. The onboarding team made this very easy for me to understand best practices and see results immediately. You have to be transparent about your goal for NPS with the onboarding team as they will help strategize with you on the best surveys to send out. What do you dislike? I would prefer the onboarding team member to continue to be a point of contact as they understand the ...

"Coming from a spreadsheet/mail merge approach, this was a gamechanger"

What do you like best? We had a good onboarding, the template options are good, the end user experience is simple and straightforward. Options around themes and tagging are quite robust. What do you dislike? We've had some issues with our csv uploads not carrying across every bit of data correctly. What problems are you solving with the product? What benefits have you realized? Allowing our company's NPS reviews to be done quarterly as opposed to annually, with much less effort required ...

"Quick, Easy and Efficient"

What do you like best? That clients have no barriers to providing feedback. They can rate directly from the email that is sent in one quick easy action. What do you dislike? The widget that feeds personal feedback to our website is a little limiting in the layout we can use - we would prefer to be able to have this rolling on a loop rather than clients having to scroll within a window Recommendations to others considering the product: Give it a go - no downside from my perspective What ...