AskNicely Reviews in May 2025: User Ratings, Pros & Cons

"Just AskNicely"

What do you like best? AskNicely is a simple platform to get a pulse on what customers say about you. The NPS calculation rewards really good scores so having a high NPS is telling. If we see a low NPS score, we have the ability to respond or follow up directly with the customer. There are also lots of ways to analyze responses. Most useful is the automation to help gain more feedback from customers as to why they submitted their score. The dashboard provides a visual of the responses along ...

"Great customer service! "

What do you like best? Our CS Rep at AskNicely is always prompt to respond and sends through ideas on how to increase our engagement! They genuinely care! What do you dislike? Nothing I can think of at this time. We are liking everything! What problems are you solving with the product? What benefits have you realized? We are capturing our customer's feelings towards our product in real-time, we are able to send them an instant reply, and capture feedback to make our product better!

"How AskNicely is helping OX Tools"

What do you like best? The AskNicely portal is great! There are a lot of NPS survey providers but AskNicely is very easy to use. And the customer care team are good too. It also integrates with our NetSuite which is good. What do you dislike? Nothing really. We still do find some customers rate us low and when we contact them, they say "well i thought 5 was an average score being in the middle". What problems are you solving with the product? What benefits have you realized? We are ...

"How AskNicely is helping OX Tools"

What do you like best? The AskNicely portal is great! There are a lot of NPS survey providers but AskNicely is very easy to use. And the customer care team are good too. It also integrates with our NetSuite which is good. What do you dislike? Nothing really. We still do find some customers rate us low and when we contact them, they say "well i thought 5 was an average score being in the middle". What problems are you solving with the product? What benefits have you realized? We are ...

"Helpful and Informative"

What do you like best? I can see the review and suggestions of our customers. Where we can improve as a business What do you dislike? I'd say the amount of information the customer can add. There are some customers I need to ask more info on. Recommendations to others considering the product: I would say that it is worth recommending as it helps you get information about your business from the customers perspective. It will also help you improve the quality of your business. What problems ...

"Putting Customers First"

What do you like best? AskNicely! gives us great data to support future decisions and be a guide to what our customers need and want in the future. As a Product Owner, I love getting a barometer from our customers. It's also beautifully designed and comes with amazing customer support. What do you dislike? AskNicely is changing quite rapidly as a company. This means our dashboard and account has shifted from it's original product rapidly. It felt difficult to keep up with if I wasn't using ...

"Putting Customers First"

What do you like best? AskNicely! gives us great data to support future decisions and be a guide to what our customers need and want in the future. As a Product Owner, I love getting a barometer from our customers. It's also beautifully designed and comes with amazing customer support. What do you dislike? AskNicely is changing quite rapidly as a company. This means our dashboard and account has shifted from it's original product rapidly. It felt difficult to keep up with if I wasn't using ...

"A simple & easy way to track NPS"

What do you like best? AskNicely has integrated with our operating software and works well as part of our process with every sale and purchase agreement. Clients are automatically surveyed and our response rates have been brilliant. What do you dislike? The reporting could be improved, and a little more flexibility on designing bespoke questions. What problems are you solving with the product? What benefits have you realized? Automating our NPS questionnaire, previously it was all done ...

"A simple & easy way to track NPS"

What do you like best? AskNicely has integrated with our operating software and works well as part of our process with every sale and purchase agreement. Clients are automatically surveyed and our response rates have been brilliant. What do you dislike? The reporting could be improved, and a little more flexibility on designing bespoke questions. What problems are you solving with the product? What benefits have you realized? Automating our NPS questionnaire, previously it was all done ...

"Extremely useful tool for customer feedback!"

What do you like best? AskNicely is an easy to use, automated system that once set up, allows for easy access to customer feedback. Since it is automated with certain rules and triggers put into place, the need for the user to complete repetive tasks is eliminated. What do you dislike? The AskNicely mobile app is currently lacking in features but the app is constantly being updated, with more features added with every update. What problems are you solving with the product? What benefits ...