AskNicely Reviews in May 2025: User Ratings, Pros & Cons

"Awesome Product"

What do you like best? Have been using AskNicely to monitor NPS for +two years now. Have it fully integrated with our sync database so it's basically set it and forget it. Love the automated workflows too. What do you dislike? There's not a lot I don't like about AskNicely, we are using the tool to max capacity-not experiencing any issues or drawbacks. What problems are you solving with the product? What benefits have you realized? Customer Retention has been our goal and AskNicely has ...

"Easy to use"

What do you like best? I like the fact that it’s easy to setup and use. What do you dislike? I had trouble with certain segments and wasn’t able to remove after adding. What problems are you solving with the product? What benefits have you realized? We use it to get feedback on a CRM. It helps us make improvements based on the feedback we get.

"Easy to use, Customer Feedback on tap!"

What do you like best? AskNicely ensures we are aware of how our customers are thinking, it gives us the opportunity to address concerns in a timely manner to ensure we are meeting our customers needs. What do you dislike? It would be good to have more options with customising emails to our customers to keep the emails branded to our company. Recommendations to others considering the product: AskNicely is a great NPS tool for your customers. It provides consistent feedback directly to you ...

"Easy to use, Customer Feedback on tap!"

What do you like best? AskNicely ensures we are aware of how our customers are thinking, it gives us the opportunity to address concerns in a timely manner to ensure we are meeting our customers needs. What do you dislike? It would be good to have more options with customising emails to our customers to keep the emails branded to our company. Recommendations to others considering the product: AskNicely is a great NPS tool for your customers. It provides consistent feedback directly to you ...

"Easy to use"

What do you like best? I like the fact that it’s easy to setup and use. What do you dislike? I had trouble with certain segments and wasn’t able to remove after adding. What problems are you solving with the product? What benefits have you realized? We use it to get feedback on a CRM. It helps us make improvements based on the feedback we get.

"Easy to use and very helpful tool"

What do you like best? I like the easiness of the program. You can start small and then extend your needs when you grow bigger. We also like how easy it is to implement new people in to the system. We get push notifications when something bad is going on. What do you dislike? I am not that guy who is a experienced programmer so i have hard time to make the system "automated". But i fix this with a programmer :) Recommendations to others considering the product: When you start up with this ...

"Just AskNicely"

What do you like best? AskNicely is a simple platform to get a pulse on what customers say about you. The NPS calculation rewards really good scores so having a high NPS is telling. If we see a low NPS score, we have the ability to respond or follow up directly with the customer. There are also lots of ways to analyze responses. Most useful is the automation to help gain more feedback from customers as to why they submitted their score. The dashboard provides a visual of the responses along ...

"AskNicely makes NPS surveys simple "

What do you like best? I really like that we can gather additional feedback from clients directly on the AskNicely website. What do you dislike? There could be better instruction on the website on how to segment data. Recommendations to others considering the product: you can segment your survey data and send multiple types of surveys from one account. We did not know this in the beginning. What problems are you solving with the product? What benefits have you realized? We get easy to sort ...

"Great customer service! "

What do you like best? Our CS Rep at AskNicely is always prompt to respond and sends through ideas on how to increase our engagement! They genuinely care! What do you dislike? Nothing I can think of at this time. We are liking everything! What problems are you solving with the product? What benefits have you realized? We are capturing our customer's feelings towards our product in real-time, we are able to send them an instant reply, and capture feedback to make our product better!

"AskNicely makes NPS surveys simple "

What do you like best? I really like that we can gather additional feedback from clients directly on the AskNicely website. What do you dislike? There could be better instruction on the website on how to segment data. Recommendations to others considering the product: you can segment your survey data and send multiple types of surveys from one account. We did not know this in the beginning. What problems are you solving with the product? What benefits have you realized? We get easy to sort ...