AskNicely Reviews in May 2025: User Ratings, Pros & Cons

"Our NPS score on AskNicely is the method we use to grade our work!"

What do you like best? Easy to use, and tons of juicy data. Real-time reports on what our customers are saying! What do you dislike? Nothing that comes to mind at the moment. Recommendations to others considering the product: Do it! What problems are you solving with the product? What benefits have you realized? It gives our entire organization a shared goal with measurable outcomes. It has allowed us to address quality interactions with members with a laser focus.

"Awesome opportunity to be proactive with customer happiness"

What do you like best? Real-time alerts with detailed information about what are customers find valuable with our product What do you dislike? For me nothing. I really like AskNicely and the information you provide us. What problems are you solving with the product? What benefits have you realized? Understanding our customer happiness, and being able to actively respond to any information that comes across.

"Easily see what customers think of you and to get more meaningful data"

What do you like best? That it's an easy to use platform that allows you to interact with customers about their experiences. It's easy to acknowledge positive feedback as well as respond directly to detractors to help repair and build on the customer relationship. What do you dislike? That there isn't a way to capture the people who don't book in to get their input into our venue and their experience. It would be nice if there was a QR code that could be given at the end of their receipt ...

"VP, Operations"

What do you like best? It's very easy to use, to set-up different tags and automations. What do you dislike? It's expensive for what's provided, even though I'm happy with the product. What problems are you solving with the product? What benefits have you realized? We have a much clearer view of our customer satisfaction and opportunities to continue to create promoters.

"Excellent product, features, and support"

What do you like best? We enjoy the ability to provide for sentiment/feedback collection right in-app. For a SaaS company like us in the security space, this is invaluable and has doubled our response rates What do you dislike? More in-app reporting would be helpful as today we do all of our reporting in PowerBi external to the tool Recommendations to others considering the product: This is a powerful solution, make sure you dedicate a resource to operation and dissemination of ...

"VP, Operations"

What do you like best? It's very easy to use, to set-up different tags and automations. What do you dislike? It's expensive for what's provided, even though I'm happy with the product. What problems are you solving with the product? What benefits have you realized? We have a much clearer view of our customer satisfaction and opportunities to continue to create promoters.

"Excellent product, features, and support"

What do you like best? We enjoy the ability to provide for sentiment/feedback collection right in-app. For a SaaS company like us in the security space, this is invaluable and has doubled our response rates What do you dislike? More in-app reporting would be helpful as today we do all of our reporting in PowerBi external to the tool Recommendations to others considering the product: This is a powerful solution, make sure you dedicate a resource to operation and dissemination of ...

"Easy to use tool"

What do you like best? I like how easy AskNicely is to use and how straightforward the dashboard is. What do you dislike? I dislike the fact that they cancelled their startup offer which resulted in us being limited in the number of segments we could create. Recommendations to others considering the product: Make sure you can afford it :-) What problems are you solving with the product? What benefits have you realized? It's a very simple - automated - NPS tool.

"Does what it says on the box. Just don't expect any miracles from the mobile app."

What do you like best? Setup is a breeze: writing your message, importing your audience, setting up the scheduler - all those things are child's play. I wanted to get a first impression and overview of what I would have to do to get started; less than an hour later, everything was complete. This is impressively quick. What do you dislike? The mobile app only does reporting - it's not possible to make any changes or start/stop campaigns through it. Also, we had to add "company" as a custom ...

"Awesome Product"

What do you like best? Have been using AskNicely to monitor NPS for +two years now. Have it fully integrated with our sync database so it's basically set it and forget it. Love the automated workflows too. What do you dislike? There's not a lot I don't like about AskNicely, we are using the tool to max capacity-not experiencing any issues or drawbacks. What problems are you solving with the product? What benefits have you realized? Customer Retention has been our goal and AskNicely has ...