AskNicely Reviews in July 2026: User Ratings, Pros & Cons

"Excellent product, features, and support"

What do you like best? We enjoy the ability to provide for sentiment/feedback collection right in-app. For a SaaS company like us in the security space, this is invaluable and has doubled our response rates What do you dislike? More in-app reporting would be helpful as today we do all of our reporting in PowerBi external to the tool Recommendations to others considering the product: This is a powerful solution, make sure you dedicate a resource to operation and dissemination of ...

"VP, Operations"

What do you like best? It's very easy to use, to set-up different tags and automations. What do you dislike? It's expensive for what's provided, even though I'm happy with the product. What problems are you solving with the product? What benefits have you realized? We have a much clearer view of our customer satisfaction and opportunities to continue to create promoters.

"Useful tool to keep pulse on Customers"

What do you like best? I like the integration options the most. Also useful that you can chose to not send surveys to certain people who may not like having them as frequent. Like that you can time them, just the overall customisable aspect of it What do you dislike? That for a ZenDesk integration you have to buy a full license in Zendesk. Also not a fan of the NPS plummetting if there are no reviews for a month or so, which forces us to split our survey sending What problems are you ...

"Our NPS score on AskNicely is the method we use to grade our work!"

What do you like best? Easy to use, and tons of juicy data. Real-time reports on what our customers are saying! What do you dislike? Nothing that comes to mind at the moment. Recommendations to others considering the product: Do it! What problems are you solving with the product? What benefits have you realized? It gives our entire organization a shared goal with measurable outcomes. It has allowed us to address quality interactions with members with a laser focus.

"Great Software"

What do you like best? Ease of use and it is visually appealing to customers. What do you dislike? This is not a dislike, just some feedback with getting flexibility to ask follow-up questions to our NPS questions. What problems are you solving with the product? What benefits have you realized? Tracking our real-time Net Promoter Score (NPS). We transitioned from an annual score to near real time. If there are any negative concerns we enact service recovery procedures to maintain client ...

"Awesome opportunity to be proactive with customer happiness"

What do you like best? Real-time alerts with detailed information about what are customers find valuable with our product What do you dislike? For me nothing. I really like AskNicely and the information you provide us. What problems are you solving with the product? What benefits have you realized? Understanding our customer happiness, and being able to actively respond to any information that comes across.

"Easy to use tool"

What do you like best? I like how easy AskNicely is to use and how straightforward the dashboard is. What do you dislike? I dislike the fact that they cancelled their startup offer which resulted in us being limited in the number of segments we could create. Recommendations to others considering the product: Make sure you can afford it :-) What problems are you solving with the product? What benefits have you realized? It's a very simple - automated - NPS tool.

"Easily see what customers think of you and to get more meaningful data"

What do you like best? That it's an easy to use platform that allows you to interact with customers about their experiences. It's easy to acknowledge positive feedback as well as respond directly to detractors to help repair and build on the customer relationship. What do you dislike? That there isn't a way to capture the people who don't book in to get their input into our venue and their experience. It would be nice if there was a QR code that could be given at the end of their receipt ...

"Does what it says on the box. Just don't expect any miracles from the mobile app."

What do you like best? Setup is a breeze: writing your message, importing your audience, setting up the scheduler - all those things are child's play. I wanted to get a first impression and overview of what I would have to do to get started; less than an hour later, everything was complete. This is impressively quick. What do you dislike? The mobile app only does reporting - it's not possible to make any changes or start/stop campaigns through it. Also, we had to add "company" as a custom ...

"Easy to use and very helpful tool"

What do you like best? I like the easiness of the program. You can start small and then extend your needs when you grow bigger. We also like how easy it is to implement new people in to the system. We get push notifications when something bad is going on. What do you dislike? I am not that guy who is a experienced programmer so i have hard time to make the system "automated". But i fix this with a programmer :) Recommendations to others considering the product: When you start up with this ...