AskNicely Reviews in July 2026: User Ratings, Pros & Cons

"Very simple solution"

What do you like best? Very easy to set up, learn and use. Like the constant feedback very much. Customers reacting well, and makes it simple to deal with issues. What do you dislike? The mobile app could have more functions, and would be nice to be able to send campaigns What problems are you solving with the product? What benefits have you realized? We are learning about our blind spots every day. It's great

"Easy to use"

What do you like best? The interface is very clean and easy to use and to visualize the indicators. What do you dislike? should have the option to choose the language, not only English. Recommendations to others considering the product: Send many tests before actually using, to understand the system, especially if you have never had contact with NPS before. What problems are you solving with the product? What benefits have you realized? We are having a better perception of our service with ...

"Great team that works hard to ensure smooth onboarding and launch"

What do you like best? Easy to use out of the box, great support, low pressure sales! What do you dislike? Not much...a little restrictive in terms of functionality, but that is made up in simplicity. Recommendations to others considering the product: Considered Wootric and Survey Monkey as well. What problems are you solving with the product? What benefits have you realized? We needed to get a read on our customer's disposition towards our company to serve as an early warning system for ...

"Had a lot of issues recently, leading me to be unsure of the reliability of Ask Nicely Data"

What do you like best? The ability to set workflows automatically that I can personalise. What do you dislike? The testing bot that was giving us fake scores which led to our automatic responses being sent out incorrectly Recommendations to others considering the product: Have one person controlling Ask Nicely for the business and set up the notifications for your team What problems are you solving with the product? What benefits have you realized? It gives us a great indication into our ...

"AskNicely Review"

What do you like best? I am able to pull stats for each agent in my team and use the information to evaluate their performance What do you dislike? That I can't add people into a group and pull stats that way What problems are you solving with the product? What benefits have you realized? I am able to provide my agents with immediate feedback

"VP, Operations"

What do you like best? It's very easy to use, to set-up different tags and automations. What do you dislike? It's expensive for what's provided, even though I'm happy with the product. What problems are you solving with the product? What benefits have you realized? We have a much clearer view of our customer satisfaction and opportunities to continue to create promoters.

"Awesome opportunity to be proactive with customer happiness"

What do you like best? Real-time alerts with detailed information about what are customers find valuable with our product What do you dislike? For me nothing. I really like AskNicely and the information you provide us. What problems are you solving with the product? What benefits have you realized? Understanding our customer happiness, and being able to actively respond to any information that comes across.

"Our NPS score on AskNicely is the method we use to grade our work!"

What do you like best? Easy to use, and tons of juicy data. Real-time reports on what our customers are saying! What do you dislike? Nothing that comes to mind at the moment. Recommendations to others considering the product: Do it! What problems are you solving with the product? What benefits have you realized? It gives our entire organization a shared goal with measurable outcomes. It has allowed us to address quality interactions with members with a laser focus.

"Great Software"

What do you like best? Ease of use and it is visually appealing to customers. What do you dislike? This is not a dislike, just some feedback with getting flexibility to ask follow-up questions to our NPS questions. What problems are you solving with the product? What benefits have you realized? Tracking our real-time Net Promoter Score (NPS). We transitioned from an annual score to near real time. If there are any negative concerns we enact service recovery procedures to maintain client ...

"Excellent product, features, and support"

What do you like best? We enjoy the ability to provide for sentiment/feedback collection right in-app. For a SaaS company like us in the security space, this is invaluable and has doubled our response rates What do you dislike? More in-app reporting would be helpful as today we do all of our reporting in PowerBi external to the tool Recommendations to others considering the product: This is a powerful solution, make sure you dedicate a resource to operation and dissemination of ...