AskNicely Reviews in May 2025: User Ratings, Pros & Cons

"Very Simple Platform!"

What do you like best? I love that it is so simple to look at, which increases our response rate. What do you dislike? It's a tad difficult to edit on the back-end of the email. Each of our account manager's wants to personalize the email, so they have to make sure that they edit the first part of the email, instead of just using a saved template of their own making, etc. Recommendations to others considering the product: This program has a great user-friendly dashboard that shows you how ...

"Great team that works hard to ensure smooth onboarding and launch"

What do you like best? Easy to use out of the box, great support, low pressure sales! What do you dislike? Not much...a little restrictive in terms of functionality, but that is made up in simplicity. Recommendations to others considering the product: Considered Wootric and Survey Monkey as well. What problems are you solving with the product? What benefits have you realized? We needed to get a read on our customer's disposition towards our company to serve as an early warning system for ...

"Easy to use"

What do you like best? The interface is very clean and easy to use and to visualize the indicators. What do you dislike? should have the option to choose the language, not only English. Recommendations to others considering the product: Send many tests before actually using, to understand the system, especially if you have never had contact with NPS before. What problems are you solving with the product? What benefits have you realized? We are having a better perception of our service with ...

"Had a lot of issues recently, leading me to be unsure of the reliability of Ask Nicely Data"

What do you like best? The ability to set workflows automatically that I can personalise. What do you dislike? The testing bot that was giving us fake scores which led to our automatic responses being sent out incorrectly Recommendations to others considering the product: Have one person controlling Ask Nicely for the business and set up the notifications for your team What problems are you solving with the product? What benefits have you realized? It gives us a great indication into our ...

"AskNicely Review"

What do you like best? I am able to pull stats for each agent in my team and use the information to evaluate their performance What do you dislike? That I can't add people into a group and pull stats that way What problems are you solving with the product? What benefits have you realized? I am able to provide my agents with immediate feedback

"Useful tool to keep pulse on Customers"

What do you like best? I like the integration options the most. Also useful that you can chose to not send surveys to certain people who may not like having them as frequent. Like that you can time them, just the overall customisable aspect of it What do you dislike? That for a ZenDesk integration you have to buy a full license in Zendesk. Also not a fan of the NPS plummetting if there are no reviews for a month or so, which forces us to split our survey sending What problems are you ...

"Our NPS score on AskNicely is the method we use to grade our work!"

What do you like best? Easy to use, and tons of juicy data. Real-time reports on what our customers are saying! What do you dislike? Nothing that comes to mind at the moment. Recommendations to others considering the product: Do it! What problems are you solving with the product? What benefits have you realized? It gives our entire organization a shared goal with measurable outcomes. It has allowed us to address quality interactions with members with a laser focus.

"Great Software"

What do you like best? Ease of use and it is visually appealing to customers. What do you dislike? This is not a dislike, just some feedback with getting flexibility to ask follow-up questions to our NPS questions. What problems are you solving with the product? What benefits have you realized? Tracking our real-time Net Promoter Score (NPS). We transitioned from an annual score to near real time. If there are any negative concerns we enact service recovery procedures to maintain client ...

"Awesome opportunity to be proactive with customer happiness"

What do you like best? Real-time alerts with detailed information about what are customers find valuable with our product What do you dislike? For me nothing. I really like AskNicely and the information you provide us. What problems are you solving with the product? What benefits have you realized? Understanding our customer happiness, and being able to actively respond to any information that comes across.

"Our NPS score on AskNicely is the method we use to grade our work!"

What do you like best? Easy to use, and tons of juicy data. Real-time reports on what our customers are saying! What do you dislike? Nothing that comes to mind at the moment. Recommendations to others considering the product: Do it! What problems are you solving with the product? What benefits have you realized? It gives our entire organization a shared goal with measurable outcomes. It has allowed us to address quality interactions with members with a laser focus.