AskNicely Reviews in May 2025: User Ratings, Pros & Cons

"Rewarding Information"

What do you like best? I love how we can track our agent's likes and dislikes. We know what to continue doing and we know what we have to spend more time on improving. What do you dislike? There's nothing that I dislike. I can see results and comments on our services and customer expectations. What problems are you solving with the product? What benefits have you realized? We are solving our customer service. Improving our customer service is what we live for and by.

"Ask Nicely worked with our organization to integrate into SFDC and helped us to get set up quickly."

What do you like best? Ease of use! It is very easy to manage once set up and the value of the insights received has been valuable. What do you dislike? Mobile app - I have an iPhone and it has never displayed correctly. Firefox- makes me log in twice to access dashboard What problems are you solving with the product? What benefits have you realized? Understanding customer's sentiment to ensure we address issues ( client specific and across clients ). Moving the needle and growth within ...

"Excellent relationship advancement tool"

What do you like best? It’s most helpful to bridge communication gap’s and schedule follow up meetings. What do you dislike? .If someone has never heard of us and they use a zero only because they don’t have anything to report on Recommendations to others considering the product: Use it!! What problems are you solving with the product? What benefits have you realized? A lot of advancement with scheduling the next steps and scheduling follow up meetings to close gaps

"Makes insightful first-hand feedback easily accessible"

What do you like best? AskNicely is a great tool for measuring NPS and discovering trends in customer feedback. By gathering first-hand feedback directly from our customers, we're able to know what we should and should not prioritize to directly impact customer experience. What do you dislike? I wish the dashboard was a little more intuitive and had a few more features. For example, I wish I could increase the timeline on the chart, and I have a hard time easily finding trends in the ...

"Great for collecting NPS"

What do you like best? It's easy to use this platform, the dashboard is fairly simple to navigate and it gets the job done for collecting NPS, I like that they are real-time and integrate into our Intercom chat, we respond to our users here to thank them for taking the time! What do you dislike? Reporting functionality is fairly basic, filtering and exporting is a bit cumbersome. I wish there were more options. Otherwise, it is great for us! What problems are you solving with the product? ...

"good experience and easy to use"

What do you like best? service easy to use, fast and mobile friendly What do you dislike? the fact that people can give you a rating without a comment What problems are you solving with the product? What benefits have you realized? helping us to understand how the user is thinking

"Opened up a whole new world of Insight!"

What do you like best? Now we can get a dipstick view of our customer's experience. Previously, we had to rely on one or two complaints to make company decisions. Now it's we can make an educated and reasonable decision on business processes What do you dislike? There hardly are any downsides - It's quick, web-based so you can access it anywhere and it's pretty simple to use. Recommendations to others considering the product: I would love to see the option where I can create my own ...

"Simple and effective system"

What do you like best? The reporting element. Easy to import contacts and keep track of responses What do you dislike? unable to change segments etc for multiple responses easily What problems are you solving with the product? What benefits have you realized? great insight into what customers really think

"Really Easy To Use - Very Effective"

What do you like best? I love Ask Nicely! It is super easy to use, and provides valuable feedback for all customer interactions. What do you dislike? I wish that, as on email, in the dashboard itself it would show the names of those who left the review rather than ANON. My email alerts, all display the names. Recommendations to others considering the product: It is a great program, it is very easy to use and provides great feedback. What problems are you solving with the product? What ...

"Easy Streamlined Way to Customer Pulse"

What do you like best? AskNicely has helped us gain a pulse on our current and on-boarding customers. It has allowed us to have an understanding of the general sentiment. We also have a follow-up cadence for customers that leave poor scores to get additional feedback. We love the Salesforce and Slack integrations as well. What do you dislike? Would like some more reporting that can get sent automatically to teams or individuals. What problems are you solving with the product? What benefits ...