AskNicely Reviews in July 2026: User Ratings, Pros & Cons

"Giving our Team Valuable Insight "

What do you like best? We had a very vague insight into our client health and their impression of our company. With AskNicely we were able to phase into NPS Surveys quickly and with only a small implementation lift. I like the ease of getting notifications via email and through the app so I can immediately act on reaching out. We are using different pathways to determine how to best move forward, happy/sad/whichever, and continue to strengthen the relationship with our clients. Since we ...

"Great execution and beautiful UI"

What do you like best? AskNicely's Intercom integration is fantastic. It means no work as we add new customers to our system... if they match the Intercom segment criteria, they are automatically added into the survey. The constant validation by our users that our product is fantastic is well worth the money. What do you dislike? The alert emails we are sent when a detractor responds/comments could be more "actionable." In almost all cases, we want to get in touch with that user right away ...

"Nice!"

What do you like best? Ability to gather feedback in an clean and easy to read format What do you dislike? Lack of control for sending variable messages to groups What problems are you solving with the product? What benefits have you realized? NPS is a major part of our B2B company. AskNicely has allowed our team to gather insights into what we're doing well so we can continue to do those things but also what we're not doing well so that we can improve.

"Very easy to use"

What do you like best? I love that errors are able to be quickly fixed and that it is very easy to pull reports What do you dislike? There is really nothing that I dislike at the moment! What problems are you solving with the product? What benefits have you realized? We have realized how helpful it is to gauge client feedback throughout every step of the real estate process when utilizing AskNicely.

"Quick Set Up, Efficient Tool"

What do you like best? Extremely configurable tool that can account for themes in comments. This allows us to analyze feedback with more detail without the manual effort. We love that there are multiple ways to view the feedback. Many users have the app and we utilize the live TV dashboard across our company. The set up was easy and everyone I have worked with at AskNicely has been great! What do you dislike? We have had a few bumps with the Salesforce integration that we are trying to get ...

"works a treat, easy access to reviews across the company"

What do you like best? easy to operate, can see all the stats displayed. can easily compare branches within the company What do you dislike? we seem to get a lot of people reviewing us as a 5, because the display on their computer didnt show the options 6-10. when we ask the customer why the review us so low they often respond that they gave us 5/5. perhaps look at the way the questionnaire is displayed to the customer to stop this happening. Recommendations to others considering the ...

"Great for Business "

What do you like best? The most helpful thing is that you can review how your team is doing. It focuses on the positives and the negatives and is a great medium to train as well. AskNicely is also extremely easy to use and great to send out every week to the candidates that have come in to meet the consultants. What do you dislike? The only thing i dislike is that i have had issues where after uploading a spreadsheet, the system has picked up some wrong fields which made it difficult to ...

"Great NPS Solution"

What do you like best? Integrates well with our CRM (Copper) via Zapier, so we have totally automated workflow. It offers a great dashboard as well where you can drill down to NPS by various levels of aggregation. We also use their dashboard as an office display to keep the team aligned to NPS. What do you dislike? Everything has been great. It solves our need perfectly. What problems are you solving with the product? What benefits have you realized? Measuring and reporting NPS in a totally ...

"We knew we wanted to start tracking NPS but needed the right tool "

What do you like best? It’s incredibly easy to begin tracking NPS with Ask Nicely, and the dashboard metrics that we get are perfect. We really don’t need anything more. We were reporting valuable data from AN throughout our organization within a month of roll-out. And the few questions we had to help us get going were answered promptly by their helpful and friendly staff. Strong recommend! What do you dislike? We do not have anything to complain about at all. Recommendations to others ...

"good experience and easy to use"

What do you like best? service easy to use, fast and mobile friendly What do you dislike? the fact that people can give you a rating without a comment What problems are you solving with the product? What benefits have you realized? helping us to understand how the user is thinking