AppFolio Property Manager Reviews in July 2025: User Ratings, Pros & Cons

Going into my 3rd year, still love it!

Going into my 3rd year. Key thing with Appfolio is to give yourself time to learn the system, do not rush but find a great bookeeper to help you. Best system I have used to run my company, I trust it for all property types.

"User for 4+ years"

What do you like best about AppFolio Property Manager? That it integrates so many functions like Tenant screening and application management, our website and rental listing syndication. It’s user friendly and customer support is usually really good.

"Ease of Use "

What do you like best about AppFolio Property Manager? Everything is on the resident page, no tabs. What do you dislike about AppFolio Property Manager?

"Ease of Use "

What do you like best? Everything is on the resident page, no tabs. What do you dislike?

"Appfolio Review"

What do you like best about AppFolio Property Manager? The ability for tenants to put in work orders online and pay online is a great asset. I like the layout of the Dashboard and that it has the ability to let me customize it to my needs. I like that the tenants/co-signers can sign leases online.

Just horrible customer service

Just horrible customer service. It could be a great product if they had even adequate customer service but you will end up waiting for days to weeks if you even get an answer. It is sad, but the customer service reps attitude is as if they really don't even care. They care to get your business for sure but once they get it, you are on your own. It is so frustrating when you need an answer and you get no help and they don''t even care about it.

"Property Manager"

What do you like best about AppFolio Property Manager? Great support. Quick response to support requests. Ease of use.

AWFUL ACCOUNTING APP. DO NOT BUY IT!!!

After 3 months of implementation we still cannot reconcile our receivables, prepaid maintenance and homeowners account balances. 3 months! The reason there are so many good reviews here is mainly because most people do not understand accounting. AppFolio IS NOT an accounting software and is far from being user friendly in that department. I have 30 years of experience in the accounting industry and have never seem such a dumb and idiotic accounting software. Our association (178 units) has ...

"Easy to use!"

What do you like best about AppFolio Property Manager? Easy tenant and owner payments; great reporting for our entire portfolio (1500 unit, larger data fields)

"Easy to use!"

What do you like best? Easy tenant and owner payments; great reporting for our entire portfolio (1500 unit, larger data fields)