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Aloware - Contact Center Operations Software

Aloware Reviews in June 2026: User Ratings, Pros & Cons

Streamline your contact center for maximum efficiency.

4.6

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Starts from $250 / Month, also offers free forever plan

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Aloware Reviews & Ratings

4.6

Excellent

Based on 114 ratings & 266 reviews

Rating Distribution

Excellent

(249)

Very Good

(11)

Good

(5)

Poor

(1)

Terible

(0)

Spotsaas Editor’s POV

Aloware is a contact center solution that emphasizes performance tracking and call quality monitoring. Its focus on real-time visibility helps improve team performance, making it a solid choice for contact centers.Read more

Aloware pros and cons

  • Performance tracking

  • Call quality monitoring

  • Real-time operations visibility

  • Improves team performance

  • Limited integrations

  • Basic reporting features

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Showing 221-230 out of 266

AB

Arliegh B

06/30/20

4.5 out of 5

Stellar experience

What do you like best? The most helpful is all the different types of feature I am able to use with Aloware. Additionally, I love the tracking capabilities since I am able to see many different things like amount of calls, talk time, reminders, texts, etc. What do you dislike? I dislike the fact that the user interface isn't as friendly as it could be. Not only that but sometimes Aloware will freeze up and/or not allow me the correct capabilities. What problems are you solving with ...

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J

Jason T

06/30/20

4.5 out of 5

Jason Review

What do you like best? The design. It's easy to navigate I just wish that the mobile app would look the same or almost the same What do you dislike? Only the mobile app seems and feels old. I wish it can be more updated Recommendations to others considering the product: Its very easy to use. Give your self less than a week and you will be familiarized with it. There's also an app that you can download to your smartphone which is very convenient when you're away from the ...

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UI

User in Computer Software

06/30/20

5 out of 5

great platform

What do you like best? the dialer works great. the contact hub stores all the contacts correctly What do you dislike? nothing everything is great and perfect i love aloware Recommendations to others considering the product: it is the best dialer for sales What problems are you solving with the product? What benefits have you realized? problems with dialing out

AI

Administrator in Telecommunications

06/29/20

4 out of 5

Generally works as desired.

What do you like best? Ease of use. Not difficult to get online and up and running. What do you dislike? Integration with HubSpot needs some work. Might be on HubSpot end, but often difficult to make calls out of HubSpot, end up having to bounce back and forth a lot. Recommendations to others considering the product: Clearly lay out top use cases in advance to make sure requirements can be met. What problems are you solving with the product? What benefits have you realized? ...

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AI

Administrator in Legal Services

06/29/20

5 out of 5

Great automation software!

What do you like best? Being able to automatically text a lead as soon as the lead comes in which turns a lead from outbound to inbound! What do you dislike? Can be confusing to use sometimes, it takes time to adjust. Recommendations to others considering the product: Highlyr ecommend it! What problems are you solving with the product? What benefits have you realized? Being able to automatically follow up with leads as soon as the leads come in.

UI

User in Hospital & Health Care

06/29/20

5 out of 5

Useful for managing inbound calls

What do you like best? It keeps track of all calls, easy to track! What do you dislike? Nothing yet! Will keep you posted if anything bad happens What problems are you solving with the product? What benefits have you realized? Our company is able to track all incoming and outgoing calls more effectively than before

FM

Frank M

06/29/20

4.5 out of 5

It's a great tool for your business, always getting update from clients.

What do you like best? That I always receive notification when a customer needs to get in contact with me, that way I can follow up ASAP What do you dislike? When it automatically dienroll a customer. Recommendations to others considering the product: If they are using it on their computers, it's good to download the App on your phone, that way you can still getting in contact with clients while you're not at home. What problems are you solving with the product? What benefits ...

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GL

Garrett L

06/29/20

5 out of 5

Aloware is so smooth and easy to use! Everything is right where it needs to be.

What do you like best? I love how easy it is to save numbers!!! What do you dislike? Sometimes when calls came through, there is no option for me to click answer. It just rings. Recommendations to others considering the product: Do it! It will be the best choice you make. No other software comes close to the smoothness of Aloware and how user friendly it truly is. What problems are you solving with the product? What benefits have you realized? I am learning how to use the ...

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UI

User in Information Technology and Services

06/29/20

2 out of 5

It's mediocre

What do you like best? Call experience and additional sounds within app What do you dislike? App UI is not attractive, very unnecessary interface What problems are you solving with the product? What benefits have you realized? Frequent calls with clients

TH

Tamesha H

06/29/20

3 out of 5

Great features

What do you like best? The features, I love that it has an app and desktop view. I enjoy reviewing the overall summary and ability to make my line busy etc. What do you dislike? I miss calls and I don’t like the end wrap up feature (I understand the use) but forget about it. It’s a little difficult to navigate. Recommendations to others considering the product: Clear out the issues of calls not coming in. Notifications is an issue. Also calls not coming to my phone via app but ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].