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Aloware - Contact Center Operations Software

Aloware Reviews in June 2026: User Ratings, Pros & Cons

Streamline your contact center for maximum efficiency.

4.6

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Starts from $250 / Month, also offers free forever plan

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Aloware Reviews & Ratings

4.6

Excellent

Based on 114 ratings & 266 reviews

Rating Distribution

Excellent

(249)

Very Good

(11)

Good

(5)

Poor

(1)

Terible

(0)

Spotsaas Editor’s POV

Aloware is a contact center solution that emphasizes performance tracking and call quality monitoring. Its focus on real-time visibility helps improve team performance, making it a solid choice for contact centers.Read more

Aloware pros and cons

  • Performance tracking

  • Call quality monitoring

  • Real-time operations visibility

  • Improves team performance

  • Limited integrations

  • Basic reporting features

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Showing 191-200 out of 266

UI

User in Consumer Services

07/08/20

5 out of 5

Our work day has been really really productive

What do you like best? Before, we would have to encode data right after calls. I didn’t know a software could just do that for us. Aloware made us more productive at work because we now just talk to customers. What do you dislike? It took a bit of time for us to master, but after a day, everything’s a breeze. What problems are you solving with the product? What benefits have you realized? We can now just work on our calls and our customers.

AG

Anthony G

07/08/20

5 out of 5

Alloware Experience

What do you like best? Our overall experience has been really good. Aloware increased the amount of calls we are able to make. This was a huge win for my sales team. What do you dislike? The program really makes everything happen so quickly. I had to pause taking calls for a bit to get my pace. Recommendations to others considering the product: Aloware works great especially you need to reach a lot of people immediately in a short amount of time. What problems are you solving ...

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CV

Carla V

07/08/20

5 out of 5

“A powerful app which just the right cost”

What do you like best? Phone calls are important in our company so I like that Aloware offers this service and more. We can power dial thousands of numbers and get through all of them in just 2 hours or less! Also, because of their mobile app, I can simply answer customer inquiries even if I am not in front of my computer. What do you dislike? Their mobile app needs more work in my opinion but I am still happy with it! Recommendations to others considering the product: You will ...

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AV

Aidan V

07/08/20

5 out of 5

Aloware review

What do you like best? Ease of use. The design is nice and the mobile app works well. What do you dislike? A little glitchy sometimes with calls going through. Recommendations to others considering the product: If your whole company needs a platform, this is a good way to go. What problems are you solving with the product? What benefits have you realized? No problems

RC

Ronald C

07/08/20

5 out of 5

“I like how easy it is to use”

What do you like best? Setting up this call center software is so easy! We were able to deploy this system in less than a day to all of our agents, which helped us move to a work-from-home setup. Also, their customer support team is so amazing! They are very quick to answer all of our queries. What do you dislike? I don’t see anything I dislike at the moment. Recommendations to others considering the product: Don’t hesitate to try it out! What problems are you solving with ...

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SS

Samantha S

07/08/20

5 out of 5

Never thought a dialer could be so many things

What do you like best? The dialer! It makes calls so much faster. The messenger makes us send texts through the same numbers. I can just click on numbers then make calls through my browser. All the records are there! What do you dislike? The mobile app isn’t as smooth as I wanted it to be. What problems are you solving with the product? What benefits have you realized? There was no need for multiple programs or devices. It’s less confusing because everything’s just there.

UI

User in Outsourcing/Offshoring

07/08/20

5 out of 5

ALOWARE REVIEW

What do you like best? Aloware provides us with toll-free numbers, a virtual call center, and call routing that helped us in managing our remote team. What do you dislike? The mobile app needs a little more improvement but that’s super minor compared to what they truly offer. Recommendations to others considering the product: It’s a great call center platform and it’s very easy to use. What problems are you solving with the product? What benefits have you realized? Our ...

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EJ

Erwina Jane C

07/08/20

5 out of 5

We were able to set up our call center at home in just 3 minutes

What do you like best? Because the app works in the cloud, we were able to move from our office to home in just a few minutes which is great for us as employees because it means we can still work even if the world is on lockdown. We didn’t experience any downtime at all. What do you dislike? Not really a concern for me but I think the interface of the app needs improvement. Recommendations to others considering the product: You will not regret choosing Aloware. Go for it! ...

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DM

Daryl Mel M

07/08/20

5 out of 5

Easy to use

What do you like best? It’s user friendly. Whatever feature you’re looking for, you could easily find it. What do you dislike? We tried out the mobile app but it was freezing sometimes. Recommendations to others considering the product: Try it out. After a few days you get the hang of it. What problems are you solving with the product? What benefits have you realized? I get notified whether I’m in my computer or my smartphone

SS

Sergayle S

07/08/20

5 out of 5

Great customer service

What do you like best? I work as one of the agents in our company. Whenever we have something we need at Aloware we just email or chat, and they help immediately! Their customer support team is very helpful when we have any questions about the software. Their response time is impeccable! What do you dislike? I can’t say I dislike anything about Aloware. What problems are you solving with the product? What benefits have you realized? Our call center works more efficiently now ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].