Aloha POS Reviews in June 2026: User Ratings, Pros & Cons

"Owner/Operator"

What do you like best? Very powerful POS capable of handling pretty much any issue and can be customized for about any need. What do you dislike? Frequent system crashes. Terrible technical support. Upgrades that were deployed but had multiple functional issues. High cost of system and requires a large annual maintenance contract. Must use their high cost hardware. No good wireless chip readers. Hardware technology is very old and outdated (even the latest terminals you can buy use very old ...

"Lesser of the evils"

What do you like best? Remote enterprise management, tableside ordering. We need tableside payment with tips!!! What do you dislike? So many bugs (aloha kitchen primarily). Reporting is difficult. Support is practically non-existent (takes - literally - months to get a response to a support case). What problems are you solving with the product? What benefits have you realized? It allowed us to manage all screens from an office instead of relying on restaurant managers to do it.

"Complicated and no customization"

What do you like best? I like how detailed some of the reports are and what you are able to do with the system What do you dislike? I HATE that we cant customize any reports and that when we need anything we have to start at level 1, who 99.9% of the time know less that I do about the Aloha system at this point and almost always have to escalate me to level 2. Recommendations to others considering the product: Aloha in my opinion feels like they are the biggest player in the game, therefore ...

"Long Time User"

What do you like best? I appreciate all the plug ins and extras you can have that work with Aloha. They are one of the biggest so when you need something - i.e. virtual gift card , you have the ability to pick from different third party options. What do you dislike? Enterprise is so intense. If you need a report you have to scan through hundreds of them to get what you need. At this point I've started using the data exports for everything. I don't like how you are forced to use a reseller ...

"ALOHA POS"

What do you like best? The overall restaurant efficiency is increased, leading to higher revenue, ease of ordering and kitchen out put What do you dislike? Some of the previous versions of Aloha were not very user friendly. Recent updates have improved this. What problems are you solving with the product? What benefits have you realized? Kitchen ticket times were solved with our kitchen terminal screens.

"Real time info "

What do you like best? very informative REAL TIME info that can not only help us in future planning but on day to day process What do you dislike? frankly ? no dislikes this product is definate an advantage on our daily needs Recommendations to others considering the product: very informative tool to use What problems are you solving with the product? What benefits have you realized? 1) real time hours sales track 2)Keep schedule maintained as to real time sales 3) keep track of category ...

"Long time user, long time fan."

What do you like best? Aloha has the advantage of a diverse community of users and decades of product development. As a result, their feature list is deep making it highly capable of meeting the needs of its users, and then some. What do you dislike? It would be wonderful if all system updates could take place in real-time, without the need to restart the system. Recommendations to others considering the product: Like most things in life, you'll get out of it what you put into it. Take an ...

"Aloha is a great POS system"

What do you like best? I I love the integration with menulink back office. It really gives you the analytics to drive your business as far as it can go. What do you dislike? The scheduling could be more like 7 shifts in regards to the team communication factor What problems are you solving with the product? What benefits have you realized? Finding lost money it is really a great tool. Without it you simply kiss out on profits for your business.

"King of POS"

What do you like best? The ease of back of house and front of house What do you dislike? I don't like that you can't add a new item or change a sub menu without updating FOH. Also I feel that you should be able to catorigize and add to Happy hour pricing at the item What problems are you solving with the product? What benefits have you realized? Cost of goods and inventory

"Still one of the best..."

What do you like best? Ease of use—very few touches to get very specific What do you dislike? Back Office is still kind of confusing—not user friendly. Interface seems antiquated. Recommendations to others considering the product: Solid, dependable machines and Support What problems are you solving with the product? What benefits have you realized? Scheduling and inventory difficulties have been all but solved using Aloha