Airwallex Reviews in June 2026: User Ratings, Pros & Cons

Great payment service!

Date of experience: June 24, 2024

What made me happy is that I saw a team…

What made me happy is that I saw a team working as one man and committed to (compliance) is half the success and then comes training and qualification. What aroused my curiosity is that you pass the customer happiness course and do not skip the compliance rules. My company works in the field of wholesale and retail sales of electrical and household appliances like many others, but if you want to succeed, you must know your customer well and train your team to make him happy. And seek to ...

Exceptional Customer Service Experience

I recently had the opportunity to interact with Jason from the Airwallex customer service team, and I am extremely satisfied with the professional service I received. I encountered some issues with my bank transfer, but Jason was consistently patient and professional in assisting me to resolve these problems. Despite some misunderstandings during our communication, Jason maintained a positive attitude throughout and ultimately helped me resolve the issue. I especially appreciate Jason's ...

Good service

So far we are happy with the service and support. Very attentive to the security of transactions, we believe they are a good international alternative to the local bank

I am using airwallex for easy to use for a companymy company…

I am using airwallex for my company since 2020 and I recommend it. It’s easy to use and administrativs are always happy to help when in specifics cases the app is not enough.

So far I am very happy.

Date of experience: June 09, 2024

As a rapidly growing e-commerce…

As a rapidly growing e-commerce business, we were in dire need of a reliable and efficient solution for our international payments. That's when we discovered Airwallex, and it has been a game-changer for our operations. From the very beginning, the onboarding process with Airwallex was smooth and straightforward. Their team of experts guided us through every step, ensuring that we understood the platform's features and how to make the most of them. One of the standout features of ...

Airwallex is pretty practical and…

Airwallex is pretty practical and effective platform for payments. When I have any question about my transaction, reply comes fast. No any paper work, no procedure. Goal is simple .. solution for problem..

The Airwallex support team.

The Airwallex support team is a delight to work with. Super efficient with prompt responses and solutions.

Karen Chan, an Account Manager who batted for the Customer

On May 21st, I transferred $10,000 to my Airwallex AUD Acc to exchange in to USD$ and pay creditor. I did this because – all my currency accounts (Wallets) were showing as “ACTIVE”. However, due to prolong periods of “N0 Activity” … all account became “Dormant from Bank/Airwallex side”. While Airwallex fail to communicate this to me (Account Holder), the Account Manager Karen Chan took a decisive role and mustered her team to return all of my money ($10,K) back to me with No Penalty Fees ...