Aircall Reviews in May 2025: User Ratings, Pros & Cons

Does not deliver on promise

What do you like best? At the time we signed-up, it was the only solution integrated with Hubspot, it has changed since. What do you dislike? It does not do what it promises. Value for money is not good. - we got issues with outbound calls displaying US or UK phone numbers instead of SG phone numbers. - we reported 10+ bugs since we joined 2 months ago. - they claim to be integrated with Hubspot but they are not. There "integration" creates duplicates or fake activities in ...

Helpful call center for startup

What do you like best? Aircall integrates very well with Salesforce and allows you to transfer calls, take notes, customize your welcome message and voicemail. Aircall is the a good solution for setting up a "call center" for our customer service team. What do you dislike? They do not have many instructional materials available before purchasing their product that would help us review it more before committing. What problems are you solving with the product? What benefits have you ...

A must have platform

PROS & CONS What are the best aspects of this product? Aircall is really a very practical application . This allows us to share a single number and get incoming calls . Moreover, the application is really easy to use. Thanks to a simple and intuitive interface. What aspects are problematic or could work better? Sometimes the WiFi connection is insufficient and causes Aircall to suffer. What specific problems in your company were solved by this product? We were not able to provide ...

Excellent phone tool with reliable customer support

PROS & CONS What are the best aspects of this product? We are able to provide a lot of international numbers that our customers can use to contact us and not spend so much time manning the service. We also love how responsive and impressive Aircall's customer support is. What aspects are problematic or could work better? We hope they roll out a native mobile app for Android. The Android has the biggest share of the smartphone market and it will definintely be a hit. What specific ...

horrible service, strongly desrecommend

What do you like best? Service web pages, etc all look professional, but after period of using it it comes out quality of calls was bad. We decided not to use it. After testing aircall.io, talkdesk, we have chosen nectar desk as best of available solutions. What do you dislike? Very bad quality of call, not sufficient integration with pipedrive, horrible customer support, slow response, no replay for payment claim, overcharging! Recommendations to others considering the product: ...

Phones have become more powerful than ever

PROS & CONS What are the best aspects of this product? The setup is quick and painless even for those who have little technical expertise. The platform has a very simple and user-friendly interface and everything is so easy right out of the box. What aspects are problematic or could work better? I lament the fact that it does not offer cross platform support for phones. There are also a number of better alternatives out there when it comes to costs across the board. There are cheaper ...

You can be everywhere around the world

What do you like best? It's so easy to set up a land line around the world and start answering calls. Just set up some users, assign them to as many numbers as you need and you will have a contact center in less than 10 minutes. It's amazing how can a such complex infrastructure be rolled out as fast as light. What do you dislike? Maybe the lack of personalized flows with the calls. The price you pay for a such easy to use tool is that you don't have "advanced settings". Use it as it ...

Slowly getting there

What do you like best? It is very easy to set up and we can create new users and numbers almost instantly. Its desktop app allows us to make and receive calls on our own computers and it also has an iOS and Android app which makes it very easy to make and receive calls on our phones. Their customer support team is international and we have a person dedicated to our team to the extent of even providing training sessions to our different teams. What do you dislike? Set up was rocky at ...

Work in Progress

What do you like best? I do like that my team can answer calls from both their desk top and the phone app. It is very convenient. What do you dislike? I dislike the transfer capabilities. We have a large team and the ability to transfer is not always functional despite the specific line being available. Recommendations to others considering the product: Voicemail set up was difficult for us. I would speak with your sales person or the support line in depth about. your voicemail ...

Good tool for setting up customer support calls

What do you like best? Modern and good looking UI. Web interface for admin related tasks, desktop and mobile apps for going through contacts and making calls. Easy to use for non technical employees. What do you dislike? Dev support has room to improve, as there are certain important functionalities weirdly omitted. For example, you can add phone numbers to a contact via REST API call, but there is no way to remove a phone number from the contact. Better documentation would also be ...