Aircall Reviews in July 2025: User Ratings, Pros & Cons

Easy to use and complete

What do you like best? It is very easy to use, has good integrations, especially with Salesforce and customer service is really reactive What do you dislike? Quality of calls is not always perfect, your internet connexion needs to be extremely powerful for it to work. What problems are you solving with the product? What benefits have you realized? Being able to call everywhere in the world for an affordable price.

Aircall is good but could use some feature updates

What do you like best? I like that I can make calls from my computer. What do you dislike? Because the platform is over wifi, sometimes the calls can cut in and out. Also, it would be nice to be able to conference call. Recommendations to others considering the product: It is a great service, the only bummer is you cannot conference and you cannot text. What problems are you solving with the product? What benefits have you realized? We need a phone system to contact our ...

A good upgrade for a growing distributed organisation

What do you like best? Easy to set up, Answer Phone Fantastic. Text to speech setup but sounds very natural. Integrates into our teams tool set such as FrontApp. What do you dislike? No ability to turn off outbound call recording without also turning off inbound recording on a line. Due to legal requirements. we need to inform the caller before recording the call. That is fine for inbound calls (Automatic announcement) but outbound calls it makes it impossible to achieve. So we cannot ...

Wonderful Experience

What do you like best? Aircall was fantastic with customer support and onboarding. We were overly pleased with the the level of service. What do you dislike? There are some features that we had hoped existed, but it sounds like they are on the roadmap. What problems are you solving with the product? What benefits have you realized? Scalable customer team calling solutions.

Very satisfactory product

PROS & CONS What are the best aspects of this product? Since working with Aircall last year, we never encountered anything that really constitutes as a problem. It totally changes the way we handle incoming calls and we are consistent with our service as evidenced by satisfied costumers at the other end. We have become reactive and able to answer questions within the same day. What aspects are problematic or could work better? There is nothing we really dislike about Aircall. That said, ...

The only phone app we need!

PROS & CONS What are the best aspects of this product? The setup was quick and easy. In a matter of seconds, you have a reliable and professional customer support, which is quite appealing to your customers. We love how neatly the voicemail is implemented both for setup and handling the inflow of voicemails from clients. What aspects are problematic or could work better? We have some issues with the quality of the sound. What specific problems in your company were solved by this ...

AirCall for Customer Support

What do you like best? Excellent zendesk integration tool and they have great support. Call quality is generally very clear, making it easy to use for support purposes. What do you dislike? Connection isn't always great depending on the location. Sometimes calls can get dropped depending on the wifi connection. Recommendations to others considering the product: Highly recommend to others! Aircall is a great customer service tool, keep up the good work Aircall! No software is ...

The Ideal Application For Daily Use

PROS & CONS What are the best aspects of this product? There is no doubt that Aircall is very useful for daily work, especially for companies who receive tons of customer calls and need a reliable communication software. Aircall is easy, quick, and the quality of the calls is unparalleled. Thus it is the best way to maintain close relationships with our customers and partners. What aspects are problematic or could work better? They should update the software more often. What specific ...

Mostly good calls but sometimes spotty or a bad connection

What do you like best? It is very easy to use, and keep track of calls. It's also easy to add contacts. What do you dislike? It is sometimes spotty, lots of static, or a really bad connection. Recommendations to others considering the product: You'll figure out pretty quickly if it is right for you. What problems are you solving with the product? What benefits have you realized? We need a line for accounts to reach us directly if desired. It serves its purpose.

Smart tool hat sometimes bugs

What do you like best? You can use Aircall anywhere, with multiple team members, and the features list is quite advacned What do you dislike? A lot of the times, there are bugs. However, usually the Aircall-Team is quick to respond What problems are you solving with the product? What benefits have you realized? We are a large team who need to receive and make around 100 calls a day