Aircall Reviews in July 2025: User Ratings, Pros & Cons

Aircall is the Best!

What do you like best? It is easy to navigate and convenient to use. What do you dislike? When I am trying to dial a specific number and sometimes being connected to an incorrect number. What problems are you solving with the product? What benefits have you realized? I have not encountered any major problems with Aircall. I love the fact that there is a separate app and that it can also be used with Zendesk.

Great solution for startups -- I'm in two

What do you like best? I love the call recording feature! Super helpful for going back to dissect highlights and lowlights. What do you dislike? Sometimes the interactions are clunky and slower than expected.I wish it was slicker. What problems are you solving with the product? What benefits have you realized? The call recording feature is pretty impressive. It saves me time when I'm not having to manually record and manage audio myself.

GREAT SERVICE

What do you like best? this program is great, I have been using it since I started my job at a call centre. I deal with customers all day on the phone and on some occasions they have actually commented on how clear the reception was What do you dislike? It would be helpful if you could filter the calls by time What problems are you solving with the product? What benefits have you realized? we are able to call back and listen to calls. listening to calls comes in handy when ...

Great product and team transparency

What do you like best? Love the collaboration from the Aircall team and their willingness to help you optimize your account What do you dislike? Not available for all countries - but same as other platforms. Recommendations to others considering the product: Compatible with existing platforms (i.e. Front); easy to use with clear UI; strong analytics; great team to work with! :) What problems are you solving with the product? What benefits have you realized? The ability to ...

Very Simple

What do you like best? Effectively makes and receives phone calls What do you dislike? The caller ID system doesn't sync with database What problems are you solving with the product? What benefits have you realized? Simple VoIP tool to communicate with customers

Product is good - service really really substandard

What do you like best? The product works well as far as I've seen it. It is quite basic but covers our needs for now What do you dislike? Aircalls customer service and sales people are nice and available. But they seem to not understand what is said. I honestly think that it is just a language barrier and having young non native speakers manning customer service. I am not a native speaker myself, but having to try to explain a simple problem to someone for 20 mins by chat or by email ...

Dependable, Versatile Service for VOiP

PROS & CONS What are the best aspects of this product? The customization options are just great. We are in absolute control to what the customers hear as well as the on hold messages and more. The ability to also have ext projects our company as a bigger than what we are and that helps in cultivating trust among our clients. The software is regularly updated and we are always informed of these changes. What aspects are problematic or could work better? We can't think of anything that we ...

Dependable, Versatile Service for VOiP

PROS & CONS What are the best aspects of this product? The customization options are just great. We are in absolute control to what the customers hear as well as the on hold messages and more. The ability to also have ext projects our company as a bigger than what we are and that helps in cultivating trust among our clients. The software is regularly updated and we are always informed of these changes. What aspects are problematic or could work better? We can't think of anything that we ...

Great Tool To Connect With People

PROS & CONS What are the best aspects of this product? Aircall enables us to connect with our clients and colleagues wherever they are in the world. Employees have a powerful platform that provides clear and fast connection to discuss ideas and close deals around the world. On top of that, the sound quality is top notch, crisp, and crystal clear. What aspects are problematic or could work better? I don't have any problems with Aircall as it is now although I would say they need to work ...

Reliable Phone App That Is Quick and Value-Rich

PROS & CONS What are the best aspects of this product? Aircall is user-friendly, which translates to quick adoption and implementation for our business. The transition from Talkdesk was seamless and took less amount of time than expected. Once we got Aircall running, our agents are on a roll. What aspects are problematic or could work better? It lacks Hipchat integration but this is more of a niche need than anything else. I would welcome lots of third party integration although it ...