Aircall Reviews in July 2025: User Ratings, Pros & Cons

Great Support!

What do you like best? The support team is awesome. Always available, helpful and knowledgeable. Makes Aircall a standout! What do you dislike? There are always odd things that occur with any third-party software, but Aircall is always responsive. I understand more features on the way, like the ability to transfer calls using the mobile app. Looking forward to it! What problems are you solving with the product? What benefits have you realized? We are able to provide a seamless ...

Aircall is amazing!

What do you like best? The functionality of aircall is very conducive to placing calls, forwarding calls and working in a hands free environment. What do you dislike? I don’t dislike any features in Aircall. It’s the best call program i’ve ever used. What problems are you solving with the product? What benefits have you realized? I’m calling multiple clients at a time and having conference calls. Aircall makes it simple to include all callers and the calls never drop.

telephony system used for supporting our customers

What do you like best? easy to use and the sound quality almost all the time is very good also, the shared inbox is really good for tracking missed called the voicemail notifcations are also very useful being able to get the recording straight to my email What do you dislike? so far nothing the product is solid and gets the job done hassle free Recommendations to others considering the product: easy to use and the sound quality almost all the time is very good also, the ...

Good experience using aircall

What do you like best? It is exactly like using my regular phone What do you dislike? That I have to use data to use the app when not in Wifi. What problems are you solving with the product? What benefits have you realized? Helping get in touch with clients faster.

you need this

What do you like best? integration of salesforce, design, ease of use What do you dislike? sometimes a bit laggy. but might be due to my desktop pc od browser preferences Recommendations to others considering the product: try it! What problems are you solving with the product? What benefits have you realized? call analytics and optimization

A quality product

What do you like best? The customer support is amazing and they helped me get all set up. What do you dislike? I would love text ability and a more streamlined porting process. Recommendations to others considering the product: If you can't stand your current service dropping calls, and sounding like you're in a hallway, give them a try. What problems are you solving with the product? What benefits have you realized? Having greater insight and access to my team's call history.

Great dialler tool for scale up sales teams

What do you like best? We trialled a couple of diallers, but found Aircall was most reliable in terms of call quality and usability. We also really like the Hubspot integration which makes it incredibly easy to track calls. What do you dislike? Sometimes the call quality isn’t great on the odd call, and it doesn’t seem to work well on non-Mac machines. What problems are you solving with the product? What benefits have you realized? Calling prospects

Pretty good

What do you like best? The quality of calls is very good and it has some good capabilities What do you dislike? There is no option to send text messages What problems are you solving with the product? What benefits have you realized? Availability of staff - we can now make sure we answer all calls

Truly prefessional

What do you like best? The quality of calls are superb. The line sounds very professional. Even when our clients are on mobile, the call is clear. The IVR set up is quick and easy resulting to less calls lost. The call-computer set up has helped us receive transcribed messages and we can easily respond to clients and partners alike. What do you dislike? There is about 1-2 second pause from the time the call is answered to actually hearing the person on the other end. Although this is ...

Very good tool !

What do you like best? Very useful for sales when talking too many different prospects , recognize country code directly and tells you when calls can't be dialed because of a mistake What do you dislike? Could be useful to have a clearer overview on call history but not much else to say What problems are you solving with the product? What benefits have you realized? Talking to anyone anywhere