Aircall Reviews in July 2025: User Ratings, Pros & Cons

Promising at first, but rife with bugs.

What do you like best? The in-call quality is on average better than the previous system we used. I also like the customizability of the hold music, etc. The call coaching feature is also super useful and sets it apart from other similar products. What do you dislike? The ability to answer calls, missed call functions and voicemail functions are super buggy and not user friendly. Recommendations to others considering the product: The training offered by the Aircall team when ...

great experience

What do you like best? I've been using Aircall as a cloud phone solution for almost a year now, and I got to say that it's one of the best products at the moment. The calls are very clean(no noise whatsoever), and the customer's voice when speaking at the other end is loud, clear, and audible - overall a great sound quality. So far it's been a great experience for me as I use AirCall almost daily to converse with the clients to solve different issue through phone. I highly recommend it. ...

one of the most convenience cloud telephony for sales and support

What do you like best? I like the user friendly usability and how easy it was to implement and people do not need to be trained to know how to used it. Also the APP is a real benefit when you do home office or travel. What do you dislike? the price is a quite high and you need to pay for a minimum of 3 licences. What problems are you solving with the product? What benefits have you realized? Aicall provide a real benefit in terms of getting a strong and stable voip solution within ...

excellente

What do you like best? what i like the best is that i can hear my calls What do you dislike? i can not search a previous call that i made What problems are you solving with the product? What benefits have you realized? LISTEN TO MY CALLS

Very easy to use to talk to customers

What do you like best? All online - makes it easy to use. Happy with the product What do you dislike? nothing. I find the use of aircall very good What problems are you solving with the product? What benefits have you realized? talking to customers

Easy to use, great quality and perfect for keeping record of company calls

What do you like best? I can use it on multiple devices and it syncs to other platforms What do you dislike? I can't think of any issues I've had that was not related to my own devices limitations Recommendations to others considering the product: Totally worth it What problems are you solving with the product? What benefits have you realized? Reaching out to customers and colleagues internally; syncing records of calls on other platforms.

Excellent support and service

What do you like best? Excellent online support and innovative product that cakes without requirements of additional hardware What do you dislike? Lack of visibility of the roadmap it would be good to see upcoming features. Need a more professional call queue and also dashboard which allows addition of our own metrics What problems are you solving with the product? What benefits have you realized? Scalable call handling on a call centre

Easy and clear

What do you like best? be able to interact with other applications like intercom What do you dislike? in long distance calls is usually a bit unstable depending on the online connection What problems are you solving with the product? What benefits have you realized? better communication and quality with our customers

its been great very efficient

What do you like best? the facility to make calls, helps with integartion of crm and very valuable to clients. would highly recomend this to other people, it makes your outsourcing needs much easier and in an efficient way. will continue to use this product in the future for sure. What do you dislike? m,aybe needs a couple of more features, make it a little easier for integration with crm and add maybe a power dialer to reduce time dialing i think would be a great addition. other than ...

Simple, yet amazing.

What do you like best? Aircall has simplified my calling center needs. It is easy to manage groups, configure the call to work in any way you need it to plus on top of that the customer service is extremely fast. In my company I have Aircall connected to Pipedrive and that makes work extremely easy to handle. What do you dislike? The price can be the concern to me or anybody that works with Aircall, but I think that at the end of all compared to any other platform the price is worth it ...