Aircall Reviews in July 2025: User Ratings, Pros & Cons

Very good quality

What do you like best? The clarity of the calls and the ease of switching from call to call What do you dislike? Nothing at all so far. Keep up the good work What problems are you solving with the product? What benefits have you realized? The integration with Zendesk is very useful

Amazing service

What do you like best? Good audio quality. Amazing user interface where everything is easy to use What do you dislike? nothing so far. Have used the product for over a year now, and never had an issue with it. What problems are you solving with the product? What benefits have you realized? Technical support

Amazing experience

What do you like best? I like it's simplicity, very user friendly. I did not have a hard time navigating the first time I used it. It gives me access to listen to voice mails when I am out of the office. Listen to my phone calls if ever I missed out something from the conversation. Over all very good. Keep it up What do you dislike? The only downside i am experiencing so far is the fact that I do not have access to see how many calls I had. I mean I can see phone calls but I need to ...

Simple to get started, easy to use!

What do you like best? The simplicity! And the ease of getting started, very intuitive UI and easy to use settings. What do you dislike? A bit laggy app, sometimes need to be restarted. What problems are you solving with the product? What benefits have you realized? An online IVR with multiple numbers and a great way to schedule.

Aircall Review

What do you like best? I like how simple aircall is and its ability to automatically distribute tasks to members of the team. What do you dislike? When integrated with salesforce it causes a lag in our system Recommendations to others considering the product: Great product and worth having as a partner in your business venture. What problems are you solving with the product? What benefits have you realized? the ability to automate just about everything voip related.

Avoid this company

Avoid this company! I agreed on a price which included all outgoing calls in the UK (paying a premium for this). However, Aircall has decided to charge me for outgoing calls in contradiction to our agreement. I wish that I had never signed up for this company. We are going to move to Circle Loop who are cheaper and easier to deal with.

Literally replaced my phone

What do you like best? The VOIP software is fantastic! I love the way everything seamlessly intergrates with Salesforce and auto-magically logs calls to my leads. What do you dislike? I sometimes get errors using the iOS app. While it mostly works great, every so often, I try to pick up a call and get an error message that drops the call. Recommendations to others considering the product: Give it a shot! We started with a trial set-up and the trial sold us really quickly! What ...

Aircall performance

What do you like best? I like it simple design and for its user-friendly interface. I like when I customize my ringtone whenever I receive incoming call. I love the clarity and how crisp the sound given to ever call. enabling us to customize our working hours when should we receive incoming and the most I love is the recording where I can review every call I do and monitor the quality at the same time. What do you dislike? none so much major, but what really concerns me is there are ...

Exactly what we needed

What do you like best? The desktop platform as well as the phone app work well. Our Customer Service reps rarely have issues. Simple to use is so helpful for us. What do you dislike? Nothing to dislike so far. As with any calling system, once in a while we get dropped calls - but again - very rare, and it's hard to tell if it's our line or the customer's line. We call back, and everything seems fine :) What problems are you solving with the product? What benefits have you realized? ...

Instabilidade

What do you like best? Facilidade nas conexões e extensões com outros aplicativos. What do you dislike? Instabilidade, grandes delays no contato e ainda diversas quedas e picotes. What problems are you solving with the product? What benefits have you realized? TI esta em processo de negociações para alterações.