Aircall Reviews in July 2025: User Ratings, Pros & Cons

Ideal communications software for every user.

What do you like best? The user-friendly, noncomplicated format is perfect to get using right away with little to none issues. This should be standard in every business. What do you dislike? Delayed answer time on the Web-browser extension. Recommendations to others considering the product: I'm not familiar with the price range but I do think this is a recommended product for any business on any level from your 10 employee office to your 2,000 employee call-center this is ideal ...

Aircall makes our jobs so much easier!

What do you like best? Aircall is easy to use - and you can set it up and be using it very quickly! What do you dislike? It's not a dislike, but I always smile when I see "assembling your phone" when I log in. What problems are you solving with the product? What benefits have you realized? We use Aircall for employees so that we don't need to worry about assigning phones or having them use their own numbers. And the analytics and reporting makes it easier to keep track of all that ...

Awseome for every business

What do you like best? I like that it's fast ,easy to use ,clear sound,and totally convenient,no matter where you are,basically you have the world in your phone. What do you dislike? Well ,sometimes,it takes time to dial,and depends on your internet connection,in order to have a good sound,you better have good internet. What problems are you solving with the product? What benefits have you realized? I am using it for work,my bussines.

Great service, easy onboarding (managed with no assistance), great customer care people

What do you like best? The ease of use - I registered for the trial and was up and running literally in a matter of minutes. Migrating our old (and quite cumbersome) service was really easy. They do have an onboarding team, but there was no need for them to get involved. What do you dislike? Pricing is quite on the expensive side compared to other services we've used in the past - especially the extended package. Recommendations to others considering the product: Other than ...

do not use Aircall

1) Their service and customer service is rubbish. Every single call was poor quality.2) Their apps don't work properly.2) Their pricing is deceptive. You're charged way more than what you agree to.

Very user friendly Service VoIP

What do you like best? Very user friendly Service VoIP for Private and Business purpose. I'm using it both for outgoing call and related to a trouble ticketing system. I can use it on all devices that I'heve ( PC, Mobile, Laptop...) it works great What do you dislike? when connected to a different audio/mic device it always requests to confirm new device, a preferred device should be stored in internal setting without ask each time. What problems are you solving with the ...

Fast Improving solution

What do you like best? The solution appears to improve every month passing by. Constant improvement cycle is impressive. What do you dislike? ring tones! and sometimes it keeps ringing on other devices after a call is picked up. What problems are you solving with the product? What benefits have you realized? Multi-device is key. Ability for users to answer calls from laptops or mobiles and of course to manage users.

AVOID AIRCALL

What do you like best? Nothing. See negatives. Avoid at all costs. What do you dislike? 1) Their service and customer service is rubbish. Every single call was poor quality. 2) Their apps don't work properly. 2) Their pricing is deceptive. You're charged way more than what you agree to. Recommendations to others considering the product: Avoid them. What problems are you solving with the product? What benefits have you realized? Business phone calls

Paul Walker from Aircall was exceptional

What do you like best? Paul Walker, the rep who assisted me in the Aircall demo, was exceptional. Very patient, accommodating, and skillful in the way he explained the ins and outs of Aircall. Helped me set up the Aircall + Front integration very easily. What do you dislike? Aircall's Front Integration UI could be improved. Other than that, nothing! What problems are you solving with the product? What benefits have you realized? Helps with automating phone calls to aid in a more ...

Smooth experience

What do you like best? Aircall is awesome. The experience is second to none and I love the minimalist design of the mobile app. It makes our sales team more efficient. I especially love that it's easy to get a phone number from a new country, which makes it easier to expand to new countries. Being able to add notes to conversations during a phone call is also a big plus. Connection is also almost always flawless. What do you dislike? One caveat of expanding to new countries with ...