Aircall Reviews in July 2025: User Ratings, Pros & Cons

Most Consistent VoIP platform I’ve used

What do you like best? Aircall is CONSISTENT. In a world populated by dropped calls and poor quality, Aircall consistently brings high-quality phone calls that rarely, if ever, drop. The integrations with our CRM and other tech stack items are seamless and flows well. The call forwarding and app capability seems to be unique - I’ve never seen another service offer the ability to call directly from your mobile phone like Aircall does. What do you dislike? There are some metrics that I ...

Good Stuff

What do you like best? Simplicity of usage. Multiple features make it accessible to obtain any information about call. What do you dislike? Integration with CRM software I use for my business. What problems are you solving with the product? What benefits have you realized? Call log for reference.

Aircall for Work

What do you like best? Aircall helps our work easier. Also, Aircall gives more clear What do you dislike? None. Nothing to be dislike about aircall Recommendations to others considering the product: Please make a mark for the pause or hold of the call. What problems are you solving with the product? What benefits have you realized? Aircall helps us validating calls of our agents.

love aircall

What do you like best? I like the fact it calls automatically, the auto-dialer feature, it definitely makes my life much easier! What do you dislike? when you're using the autodialer it does not always show the prospect name, it causes delays and this is something that air call needs to improve ASAP. What problems are you solving with the product? What benefits have you realized? finding prospect and making the first call.

Highly recommended for my team!

What do you like best? I like the ease of use and functionality. It combines all of my needs in one place the ability to listen to calls, track analytics and the aesthetically pleasing interface. I also had a couple of questions and the support was super helpful. What do you dislike? In the beginning we had some issues with the dialing out some numbers of consultants were being mixed up and we needed some assistance. Once this was smoothed out we were smooth sailing. ...

The All In One Simple Solution

What do you like best? The transparency into data and how easy it is to look into the breakdown of what our numbers mean in reference to calls answered, times not available, after hours and the percentage of where each fall. Being able to also quickly swap out the IVR and upload new recordings is such a breeze. I also enjoy being able to show our Activity Feed live on a huge 55 inch tv and still view it on my desktop under one log-in. What do you dislike? The learning curve with ...

Excellent call center platform with great customer service

What do you like best? Coming from a platform that did not have the best customer service, my favorite thing about Aircall is the customer service accessibility. Any time the key point person changes, we are given an update with their contact information. Is also offers customization, ability to enter work hours, ability to have documentation time built into the end of calls. What do you dislike? The key feature I think Aircall is missing is that they do not have a way to see which ...

very good and fast system-i can reach very more people and in my business it mens more profit -.

What do you like best? that the system call for me the client and geve me just the one that ansmers What do you dislike? SOMETIMES YOU RE NOT ON AND DON 'T RECEIVE A MESSAGE What problems are you solving with the product? What benefits have you realized? more calls means more benefit

Overall great, adaptable service

What do you like best? Calls work well most of the time, ability to add different phone numbers and area codes, stats & metrics on calls, ability to manage teams well on platform What do you dislike? Call connection is sometimes slow and interrupted (most of the time it is good, however) What problems are you solving with the product? What benefits have you realized? Being able to set up different phone numbers all within one system for different needs, calling directly from your ...

Good VOIP Software

What do you like best? No external Hardware required for setUp. It is really good VOIP software. Good support What do you dislike? Should have capability to integrate traditional VOIP phones Recommendations to others considering the product: Should really try it , its great product What problems are you solving with the product? What benefits have you realized? Handlind Customer Updates