Aircall Reviews in July 2025: User Ratings, Pros & Cons

Good

What do you like best? easy and user-friendly call quality is good What do you dislike? sometimes unable to transfer calls or incorrect info pops up What problems are you solving with the product? What benefits have you realized? better voice quality

Great tool for cross-market teams

What do you like best? Easy, simple and always working. Having your office phone or direct dial available anywhere you go, without needing 2 phones. Great personalisation options for Voicemails, waiting music, absence message. Great intergations with BI/Sales software. What do you dislike? So far nothing. So far nothing. So far nothing. What problems are you solving with the product? What benefits have you realized? We work in a crossmarket team (EN, FR, DE, NL). Aircall enables ...

So glad we switched to Aircall!

What do you like best? Aircall makes it so easy to make changes to settings and messages while giving me access to all the stats I could ask for. What do you dislike? I haven't come up with anything I don't like yet. What problems are you solving with the product? What benefits have you realized? We are now able to answer calls from anywhere, making working from home possible.

Powerfull phone system

Powerdialer feature, plus the integration to my CRM are really usefull.

A Simple Calling Solution For Any Small Business

What do you like best? Clear intuitive interface is easy enough to implement and deploy to our teams. We have it integrated with our email and CRM system quickly to get calls tracked and monitored. The backend service and call quality is just as good as more expensive enterprise solutions out there. There is a lot of value in what they are offering. What do you dislike? The search and indexing feature could be more responsive. For example, if I am typing an area code or a country code, ...

A system to answer to the 2019'S world

What do you like best? The communication's quality is very good, like regular phone. The track calls is easy and friendly What do you dislike? The conference call is less easy to use. i need more experience to to that without bug What problems are you solving with the product? What benefits have you realized? More calls, best quality, a technology that is easy to use, the connection with my CRM s 100% success

Air Call is super reliable!

What do you like best? Easy to find back contacts, to listen again calls, to customized the ringtone What do you dislike? I do not have any issue for the moment, sometimes the voice can cut a little bit but in general, it runs smoothly What problems are you solving with the product? What benefits have you realized? It helps me to contact quickly and efficiently with my clients, without being worried about the phone costs

Great Product!

What do you like best? I like being able to review customer calls with my team for training purposes. What do you dislike? I wish that you were able to view metrics on the basic plan. Recommendations to others considering the product: Try it out, you'll love it! What problems are you solving with the product? What benefits have you realized? The largest problem that Aircall has been able to resolve for me is integrating with our CRM platform (Gorgias) so that we can provide ...

Make me connect to the world easily

What do you like best? I can call anytime and it tells me the timezone followed by them:) What do you dislike? It doesn't have a messaging facility else all is awesome Recommendations to others considering the product: Get messaging What problems are you solving with the product? What benefits have you realized? I am able to connect to the world at minimal cost and its increasing my profitability

Tool for real professionals

What do you like best? Aircall is easy to use and maintain. It has a very good level of automation. I highly recommend the app to others. It is very well established product with regular updates and very good level of support. I am very happy of the quality of the line we are getting and multi channel workflow available for our team. Handling the support lines between different offices can be very useful option as well. Overall Aircall is going into the right direction. I ...