Aircall Reviews in July 2025: User Ratings, Pros & Cons

A great way to keep track of all your inbound and outbound calling for your business...

What do you like best? Aircall not only allows you to manage your call traffic, but also lets you track call volumes. This system is versatile and lets you obtain historical data which can be from the last week, month, or a custom range set out by the user. It is also easy to keep an eye on users, ensuring that there are enough agents available to caputre the level of incoming calls and allows you to view this in real-time. What do you dislike? The only letdown is that during busy ...

It's a good phone solution

What do you like best? Adding and managing numbers as well as users is pretty easy and intuitive. What do you dislike? The integrations with other tools are not super flawless, also the support is pretty slow. What problems are you solving with the product? What benefits have you realized? Having a phone solution implemented as well as using the phone solution for internal and external calls. It should help us to scale.

Assistant Call Center Manager

What do you like best? Aircall made monitoring , creating reports and analytics much much easier. What do you dislike? Retrieving voicemails for the call center could me easier. And I would like to be able to run analytics on each of my reps and how long they are in after and do not disturb daily. What problems are you solving with the product? What benefits have you realized? Again my reporting is much easier and correct with Aircall.

Class leading ease of use, little software bugs here and there.

What do you like best? Aircall walks you through the setup process and its systems as well as sending plenty of resource material. It is easy to pick up and use, easy to connect to your lines and CRM systems, and transparent on logged calls. What do you dislike? Headset settings are finicky. If a headset is connected, seems to work fine. If it is disconnected, it bugs you about permissions instead of just using another headset/built in audio which are both options. Recommendations to ...

Great solution with a lot good features

What do you like best? It has a mobile app which works seamlessly alongside the desktop version. There are a lot of great features such as: call recording; conferencing; crm integration; automatic logging; prompting for notes; multiple external numbers What do you dislike? Not much so far. It hasn't caused any issues What problems are you solving with the product? What benefits have you realized? It rids the world annoyance of traditional desk phones ringing around the office

A+ tool with great people

What do you like best? Great team of sales, support & tech ppl What do you dislike? The company is new so the CTI isn’t yet ready but will be soon. Recommendations to others considering the product: Easy to deploy. What problems are you solving with the product? What benefits have you realized? Finding a middle ground between creating a call center and desk phones. Track prospect contacts and coordinate it all via HubSpot

The phone software I needed

What do you like best? I like Aircall because it is really easy to use but at the same time so efficent. It helps you stay in touch with your customers while working and doing your job. What do you dislike? Some time, I experimented that when you end a call and you forget to rate it, the software does not allow you to recive another call. Anyway, it is not a big at all . What problems are you solving with the product? What benefits have you realized? Arcall made my work life ...

Great calls with fantastic Salesforce Integration

What do you like best? Easy integration with Salesforce allows for smooth and easy calling all over the world within seconds. What do you dislike? I've had some issues with France with some lagging, but an alternate solution was given by the technical team. What problems are you solving with the product? What benefits have you realized? Quickly being able to call to different countries without losing valuable time by configuring time zones and calculating prefixes.

Great all in one solution

What do you like best? I especially like the level of call quality I receive when making and receiving calls. What do you dislike? It would be good if I could have a personalised voicemail facility What problems are you solving with the product? What benefits have you realized? I wouldn't be able to do my job without Aircall. Contacting new clients is crucial for me.

It' not that great

What do you like best? I like the fact that we can have all our queues in one system. I also like the fact that I can pinpoint a call that I am looking for and I do not need to ask someone for a call recording. This makes it more efficient and life easy for everyone in the workplace. What do you dislike? I hate the fact that once a call is dropped or ended there is no callback feature where I can click and it calls the number back immediately. I also dislike the fact that my notes ...