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Aircall - Contact Center Operations Software

Aircall Reviews in June 2026: User Ratings, Pros & Cons

Streamline customer service with Aircall's all-in-one solution.

4.1

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Aircall Reviews & Ratings

4.1

Very Good

Based on 801 ratings & 897 reviews

Rating Distribution

Excellent

(782)

Very Good

(64)

Good

(12)

Poor

(8)

Terible

(31)

Spotsaas Editor’s POV

Aircall delivers a polished, cloud-native phone system tailored for modern sales and support teams. Its strength lies in seamless CRM and helpdesk integrations with tools like Salesforce, HubSpot, Zendesk, and Intercom, ensuring call context and activity sync automatically. The intuitive interface, solid VoIP quality, and mobile/desktop apps make it easy for ...Read more

Aircall pros and cons

  • Consolidates voice and messaging in one platform for better customer engagement.

  • Local and toll-free numbers in 100+ countries, scalable for international teams.

  • Built-in dashboards and tools like live listening, whisper, and call barge help improve performance.

  • No hardware needed — teams can start calling quickly via desktop or mobile apps.

  • May feel expensive for very small businesses or solo operators.

  • Some advanced features like AI analytics and enhanced reporting may require additional subscriptions.

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Showing 71-80 out of 897

JF

Jonas Friesen

07/03/24

5 out of 5

It always works

It always works. Thanks!

JS

Juan Sotelo

07/03/24

5 out of 5

I've tried multiple companies and this…

I've tried multiple companies and this one seems to be the best when it comes to quality of call and easier to set up than other systems also. I love that it's month to month. One thing that makes it different is that they charge per user not per phone line.

AA

Alejandro Arellano

07/03/24

5 out of 5

The new Voicemail feature it's a game changer

Having Aircall as a tool has been a game-changer for me as a sales representative. Now, with their newest feature called Voicemail Drop, where I can pre-record a voicemail message and drop it with a single click right after hearing the beep, it's a beauty. It is convenient to use it from my laptop or phone (via an app).

DA

Daniel Aguilera

07/03/24

5 out of 5

Great Clarity & connection

The connection and clarity of all calls is great. I really like the ease of coping #'s and dialing.

VZ

Victoria Zanga

07/03/24

5 out of 5

Easy to use

I love how easy it is to use the app. I am happy with the quality and sound!

DJ

Dariel Johnson

07/03/24

5 out of 5

We really enjoy aircall and my job it’s…

We really enjoy aircall and my job it’s an easy great way to interact with our guest! The only improvement I would suggest is have a place for unread messages bc if I go out of town and come to so many unread messages it would be nice if there was a space just for unread messages. Bc I have to go through and find/unclick all the ones I haven’t seen and it can be time consuming!

RC

romel curambao

07/03/24

5 out of 5

Aircall is still the best phone system tool for business

As a CSR I believe Aircall is still the most reliable and scalable phone system for the following reasons: 1. User friendly interface 2. Seamless integration to other business tools 3. Good quality calls and reliability 4. With comprehensive analytics and reporting 5. Customizable according to your business needs However, it think you can still work out on this opportunity. 1. Call not appearring sometimes.

AC

Adam Crew

07/03/24

5 out of 5

Use aircall everyday its amazing !

Use aircall everyday its amazing !

TM

Tom Mohler

07/03/24

5 out of 5

Enjoying the clean and easy to use app!

We enjoy the clean and responsive web apps for our dispatch operations. The ability to quickly load and filter through calls and transcripts is a value add. Also, call tagging and notes in the app are a breeze with each portion of the app broken out into separate menus is a plus as info is not lost in 1 continuous stream. Setting up our call routing is simple yet with many options to utilize. Very easy to rearrange call routing options! With our prior VOIP provider, call routing was a ...

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NH

Nina HN

07/03/24

5 out of 5

Easy usage

It's very easy to use and learn.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].