Aircall Reviews in July 2025: User Ratings, Pros & Cons

outil nomade

What do you like best? Aircall est un outil que l'on peut transportera partout avec nous, sur un pc, sur un téléphone, ce qui évite de louper des appels et ce qui permet de pouvoir répondre à tous les clients ou protagonistes de notre société. What do you dislike? J'aimerais savoir que j'ai un double appel, ne serait-ce que par un petit bip car je ne vais pas systématiquement vérifier sur inbox lorsque je termine un appel et du coup des fois je rappelle des personnes longtemps après. ...

Very useful tool for business

What do you like best? Great interface, ease of use, clear channels, clear navigation What do you dislike? Nothing so far, but as I begin to use it more I’ll let you know What problems are you solving with the product? What benefits have you realized? Clear comms for targeted personnel

Incredible call experience

What do you like best? Sound quality Portability: Able to adding into Salesforce and also download in phone Maintenance: Great support team What do you dislike? The only bad thing is that you want to call more :) What problems are you solving with the product? What benefits have you realized? Getting in touch with international numbers. Different lines are available.

SO practical!

What do you like best? being able to copy-paste numbers, names and so on is probably my favorite feature. What do you dislike? It can be a little tricky to know if an action was taken into account and I often find myself double-checking What problems are you solving with the product? What benefits have you realized? immense time-saving thanks to the front line team and the number of lines

Good for SMB

What do you like best? Simplicity, easy of use, quick setup, perfect for small start-up. Aircall has also a mobile app, that's a huge difference and perfect for Local Sales. The tool has many connections with CRMs, especially with Salesforce. SF Integration with Aircall is standard, it's a great point because you don't have to create multiple custom objects, everything is logged in standard activities? What do you dislike? Low customization, low quality of service, not adapted for ...

Simply the best!

What do you like best? I've worked in multiple call centers using different phone systems, currently I work in CS and using Aircall, it is so easy to use! What do you dislike? Nothing, I think that Aircall is the best. Very user friendly. What problems are you solving with the product? What benefits have you realized? No problems. Benefits are showing when and how we missed calls, setting working hours.

Modern software

What do you like best? Great UX, Simplicity of usage, intuitive design. What do you dislike? Nothing so far :) Everything works corectly. What problems are you solving with the product? What benefits have you realized? I can make calls much more easily and more convenient way

Smooth experience and amazing support

What do you like best? We are super happy about Aircall : quick setup (numbers, users, teams and SVI), easy to use and lots of information and support from their team ! We have a huge volume of calls, in different languages : the stats page really helps to track everything ! What do you dislike? Nothing for me, just suggestions to ease even more the usage : priorization of numbers and saved filters on the dashboard page What problems are you solving with the product? What benefits ...

The Best App to make Calls

What do you like best? It's great for making calls both nationally and internationally, I had calls in Mexico and with collegues from all around the world with great hearing and results always. What do you dislike? Nothing really, at this time I do not have any dislikes with the app. Maybe the only pain point I may say is the Chrome extension sometimes has a little bit of delay on adding the phones to the desktop app. Recommendations to others considering the product: It's great ...

Has it's benefits, but pricey

What do you like best? We were on Dialpad before this, but we did not like their contact management and SMS so we switched to Aircall+Front integration. It is costly, but does get the job done. It is not perfect and expensive. Hence the review. But it gets the job done for a small company. What do you dislike? Aircall is really pricey for the features they offer. We pay about 70$ per user + phone minutes. Occasionally there are some bugs where the headset did not connect or when ...