Aircall Reviews in July 2025: User Ratings, Pros & Cons

Solopreneurs Perhaps. Small Business - Definitely Not

What do you like best? The interface is simple. Perhaps too simple though. What do you dislike? The phone does not ring for customers. There is no difference between the 'ring' and 'hold music' in Aircall. It's the same message either way. This should be two separate sounds. The mobile app does NOT work. If you are looking for a VOIP that has a mobile app option - do not use Aircall. They are currently beta testing a new version but access to the beta version is nearly impossible ...

Not the best integrated with intercom butdoes the trick

What do you like best? I like that it has features like setting your working hours and setting a delay after you wrap up a call before another one can come in What do you dislike? I think the user interface is pretty bad and not intuitive at all. My whole team feels this way. Recommendations to others considering the product: Not the best for integration with intercom and not the best for ease of use period What problems are you solving with the product? What benefits have you ...

Excellent phone tool with reliable customer support

PROS & CONS What are the best aspects of this product? We are able to provide a lot of international numbers that our customers can use to contact us and not spend so much time manning the service. We also love how responsive and impressive Aircall's customer support is. What aspects are problematic or could work better? We hope they roll out a native mobile app for Android. The Android has the biggest share of the smartphone market and it will definintely be a hit. What specific ...

Phones have become more powerful than ever

PROS & CONS What are the best aspects of this product? The setup is quick and painless even for those who have little technical expertise. The platform has a very simple and user-friendly interface and everything is so easy right out of the box. What aspects are problematic or could work better? I lament the fact that it does not offer cross platform support for phones. There are also a number of better alternatives out there when it comes to costs across the board. There are cheaper ...

Simple platform, easy connectivity

What do you like best? The ease of use and the fact you can connect your existing VoIP numbers to the portfolio and make and receive business calls. What do you dislike? IP connection can be bad a times, (although this is down to wifi connection). What problems are you solving with the product? What benefits have you realized? Communicating efficiently with customers.

AirCall - almost perfect

What do you like best? AirCall is a really easy to use cloud calling software solution which allows you to easily choose international numbers to call from and be called on What do you dislike? The only thing I dislike about AirCall is that I often get delays/lags on my calls which can be frustrating and does not paint a professional picture for those I am speaking with Recommendations to others considering the product: The only red flag is the lag on a lot of calls but otherwise ...

Product itself is good, but their people and processes let them down.

These guys are lucky that their product is so good - it's definitely the best SaaS phone system I've reviewed and implemented. Unfortunately, what would have been a 5 star review is let down by their incompetent customer facing people and processes that don't work.Right from the outset it was difficult to get a sales person to even talk to me, and the trend of non communication carried on through the technical implementation, which I just did myself because it's too hard to deal with them. ...

Reliable Phone App That Is Quick and Value-Rich

PROS & CONS What are the best aspects of this product? Aircall is user-friendly, which translates to quick adoption and implementation for our business. The transition from Talkdesk was seamless and took less amount of time than expected. Once we got Aircall running, our agents are on a roll. What aspects are problematic or could work better? It lacks Hipchat integration but this is more of a niche need than anything else. I would welcome lots of third party integration although it ...

Very user-friendly and reliable

What do you like best? I appreciate the many utilities - such as the phone app, and being able to listen to the recorded phone calls, assigning calls to other team members, and the custom hours. What do you dislike? This is more of an internal problem, but I get forwarded calls as a group, and we're looking to fix that. I also wish you could conference in other contacts while using the phone app. What problems are you solving with the product? What benefits have you realized? It's ...

Easy to use

What do you like best? It's an easy to use product, the interface is clean and small, which allows you to answer calls and work on other programs at the same time. What do you dislike? If the internet connection isn't super fast, then there is a delay with the caller. Recommendations to others considering the product: Overall good software. However, make sure to choose the right voip provider, as this can make the aircall experience better or worse. What problems are you solving ...