Aircall Reviews in June 2026: User Ratings, Pros & Cons

Terrific calling platform that is suitable across industries

PROS & CONS What are the best aspects of this product? This platform is extremely convenient to use for administrators and front-end users. It automatically reflects any changes we made in our company. Plus, it has stable communication lines with minimum to no interruptions too. What aspects are problematic or could work better? We started having problems when changing to a new customer support system. We still use phone calls, but the price rates of this platform aren’t suitable ...

Aircall is a Trusted Vendor

What do you like best? Fantastic integration with Hubspot and Gong.io. No physical phone required if you don't want one. What do you dislike? I have used the system for 6 months now and there is nothing major I don't like. What problems are you solving with the product? What benefits have you realized? My only piece of feedback is when creating a new user I would like to buy and assign a phone number in the process. Right now I have to buy a phone number first and add it to my ...

NPS campaigns = Thiefs

Aircall does NPS campaigns by offering Amazon gift vouchers to increase the number of votes and their value. The problem is that after voting the gift voucher does not arrive even after several months of waiting and after several exchanges with customer service ... 👎

Right

Right, so we got a number from Aircall, and it seems like the number has belonged to a lot of other companies before us. We keep on getting calls from people that are mainly trying to reach: 1. An online ticket service that apparently went out of business, and that has a lot of angry customers, and their old number (Our current number) appears on a lot of complaint websites. 2. Some airline companies??We reached out to them, and the agent said that this is normal, and that it's called "call ...

Great phone provider for managing and working in different markets

What do you like best? Aircall is easy to use from an admin point of view, as well as a user point of view. Connections were free of disruption. Furthermore, all our internal organizational changes were mirrored immediately by Aircall and its account management team. What do you dislike? As we switched to a new customer support system that also offered phone, the Aircall pricing structure was no longer feasible. What problems are you solving with the product? What benefits have you ...

Smooth UI with fun tones

PROS & CONS What are the best aspects of this product? It is easier for me to do various tasks at once when I’m using Aircall. The convenient copy-paste feature is a big help. What aspects are problematic or could work better? This platform is prone to hiccups oftentimes. It suddenly fails while I’m working, which pushes me to use my number for calling. What specific problems in your company were solved by this product? This is a reliable way for me to efficiently get in touch with ...

When it works, it's great!

What do you like best? I like that it integrates with HubSpot and is pretty easy to use. I also really like that it logs calls and records them so I can go back and listen if needed. I love the fact that it completely dissolves the need for a physical phone line since it's web-based. This is great because we can work virtually anywhere and make/take calls as needed. I also really enjoy the fact that I can download the mobile app & receive phone calls directly to my personal cell phone ...

Absolutely excellent

What do you like best? Paul was extremely helpful and had outstanding communication with our company and myself. He gave exceptional dedication to helping us out with our transition to Aircall. Amazing company to work with and even better employees. What do you dislike? Aircall is fantastic and doesn't have any flaws What problems are you solving with the product? What benefits have you realized? We are able to do more with our company with Aircall .

I love all the different ringtones and how user friendly it is

What do you like best? The copy paste feature, it makes it easier to multitask. What do you dislike? When aircall goes down unexpectedly and then I have to use my personal # What problems are you solving with the product? What benefits have you realized? I am able to connect with retailers easily and listen to VM's.

Support and Customer Service doesnt care

What do you like best? I can call... I was one of their first 50 customers, supported them for years but lately the support became we dont care, you are not 100+ users and we don't answer! Arrogance i must say they raise the price and they claim to offer more features which i don't need! What do you dislike? support is not existent good luck integrating with zapier! Arrogant not carring support. They can't help you and just dont care! Recommendations to others considering the ...