Aircall Reviews in June 2026: User Ratings, Pros & Cons

Would recommend

What do you like best? It does what it's supposed to do, with incoming and outgoing calls, voicemails, transferring and assigning calls. The plugin integrations with other systems are also very useful. What do you dislike? There is a bit of delay with long distance calls. Expect 1 to 2 seconds. What problems are you solving with the product? What benefits have you realized? Engaging and supporting customers around the globe.

Happy with Aircall

What do you like best? Simple to use and playback calls, keeps contacts. What do you dislike? Not much, the dial tone is a bit weird perhaps. Recommendations to others considering the product: Easy and has everything a customer service team needs. What problems are you solving with the product? What benefits have you realized? Our whole team can work together to sort customer issues quickly and all working from home!

The sound quality could be better but otherwise it is great!

What do you like best? The ability to track the calls, call back with a simple click What do you dislike? The sound quality. There are too many breaks What problems are you solving with the product? What benefits have you realized? No need to take numbers to call back, see which jobs need doing, easy way of transferring calls to other colleagues

It is an OK phone system but needs improvements and quite pricey

What do you like best? We were on Dialpad before this, but we did not like their contact management and SMS so we switched to Aircall+Front integration. It is costly, but does get the job done. It is not perfect and expensive. Hence the review. But it gets the job done for a small company. What do you dislike? Aircall is really pricey for the features they offer. We pay about 70$ per user + phone minutes. Occasionally there are some bugs where the headset did not connect or when ...

Aircall does a great job and is great addition to any sales team or organization.

What do you like best? The familiar interface is easy to use. The small features such as showing the timezone you are calling into is also extremely helpful. Keeping contacts organized is a breeze and your own organization is all set up for you to easily call and connect with teammates. What do you dislike? While we have not experienced many outages it has happened a few times. They are quick to fix these though. Apart from this, normally call quality is unreal, and occasionally I ...

Calling made very easy

What do you like best? The integration with Hubspot is very good, the click to dial crome extension and the ability to make notes on any call What do you dislike? It would be nice if it had an headset integration so the you could end or answer a call via the headset What problems are you solving with the product? What benefits have you realized? It answers when clicked and has great call routing functionality.

Amazing tool, anything possible, clearity of voice

What do you like best? easily workable, amazing voice clarity, superb tool What do you dislike? nothing at all, no hick-ups at all, voicemail options should be more sound Recommendations to others considering the product: SUPERB, SIMPLY OUTSTANDING What problems are you solving with the product? What benefits have you realized? customer calls easily accessible

Great set up

What do you like best? Easy to set up and easy to use and great features that allow me to work at full capacity. Call history and recording allows me to review and document all transactions. What do you dislike? I really do not have any downers for this product. You are at the mercy of the internet but to me, that's a given Recommendations to others considering the product: If you are looking for a simple and easy to use software jump on its good to go What problems are you ...

Great connection and solid iPhone and desktop app!

What do you like best? The ability to forward calls and see a quick history of the phone log. What do you dislike? Sometimes the app has switched from round robin to whoever answers first. What problems are you solving with the product? What benefits have you realized? Taking phone calls on a team and allowing seamless communication and handoffs, even while working virtually.

Easy to use! Reliable!

What do you like best? Easy to use. Aircall has been very user friendly & reliable. The layout is straightforward and easy to navigate. I like how all of my missed calls are in one location and I can access them quickly.I really like being able to see which agents are on a call or if their line is open. What do you dislike? On rare occasion the call quality has not been great. There can be a delay and it can be somewhat annoying. It makes it more difficult if there are several people ...